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Sheraton Agoura Hills Hotel

Traveller (129)
Room & Suite (63)
Traveller (129)
Room & Suite (63)
Dining (16)
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located in the Santa Monica Hills, our hotel has breathtaking views in every direction. If you're planning an event in the area, check out our meeting rooms, banquet space, and ballrooms.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Business Centre with Internet Access
Bar/Lounge
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Breakfast Available
Golf Course
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Mountain View
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Early & Save in TX!
Hotel deals
Location
Full view
46Car recommended
Grade: 46 out of 100
14Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews(553)
Traveller rating
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Jess J
Chino Hills, California
10
Reviewed 5 days ago
I stayed 2 nights at Sheraton this past weekend. The hotel management is the worst I've ever seen in my 8 years professionally travelling life . First of all, they messed up my bill and charged me doubled the price than the original rate i booked. The manager told me its just a "system glitch". More unfortunately, I left a necklace in the room. I realized it a few hours after I checked out in the afternoon. I called them the same day afternoon (Sunday) asking them to check. The hotel said they can't connect to their own housekeeping team. They will follow up and call me back. I called back to follow up - still the same answer, they will call me back. It's been 4 days - still no call back, no update, nothing. It seems the hotel staff does not even care to help. The necklace was a wedding gift to me which means a lot to me. I'm very disappointed. Please stay away from this hotel if you can.
Date of stay: December 2018
Thank Jess J
Response from PeterA4999, General Manager at Sheraton Agoura Hills Hotel
Responded 3 days ago
Thank you for choosing to stay at the Sheraton Agoura Hills Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Agoura Hills.
Troy G
10
Reviewed 2 weeks agovia mobile
Where do I start?.... first we call to let them know we're doing a late check-in. We get to the hotel and they cancelled our reservation because we were late even though we notified them of the time we would be arriving. Then they changed the rate from $159 to $189 a night and a $150 incidental fee and we had to pay the entire amount at check-in. The next day we come outside, our car got hit by the construction crew staying at the hotel. When we ask to talk to the general manager, he refused and said he would call. Still waiting on that phone call a day and half day later. The next day we wake to a noise, our bathroom is flooding. Our clothes and my girlfriend's blow dryer and straightener got all wet and damaged. When we went to speak to the front desk for some sort of compensation they refused to do anything for us. They were rude, inconsiderate, and had a despicable attitude toward their loyal guests and to customer service. I strongly recommend avoiding this hotel at all costs. Absolute disgrace to the hospitality business.
Date of stay: November 2018
Thank Troy G
Response from PeterA4999, General Manager at Sheraton Agoura Hills Hotel
Responded 2 weeks ago
Thank you for your feed back we appreciate your comments.
patrickkaroly
Los Angeles, California
6617
Reviewed 25 Oct. 2018via mobile
This hotel is nice and a solid choice for the money. Really appreciated the friendliness and helpful nature of the staff. The hotel location is quiet and pretty, yet close enough to walk to some local nice places to eat. Would stay here again.
Date of stay: October 2018
Thank patrickkaroly
Ken M
Attleboro, Massachusetts
181
Reviewed 23 Oct. 2018
This is a decent, full service hotel if you are working in the area, including Thousand Oaks area. It's a scenic drive to the coast and traffic in the area is not too bad when drivers are banging into each other. The bar is good with happy hour. The days I was there it was very busy early, but got quite quick. Great views from the Club Room. Water pressure in shower was ridiculously low and took a few minutes to get hot water, but it was a stand up shower in my room with a Jacuzzi tub.
Date of stay: October 2018
Thank Ken M
Response from PeterA4999, General Manager at Sheraton Agoura Hills Hotel
Responded 24 Oct. 2018
Thank you for your feed back, we appreciate your comments.
Billy H
Shropshire, United Kingdom
1212
Reviewed 8 Oct. 2018
Stayed here last minute to get away from the overpriced Hilton resort in Oxnard/ Ventura. What a p,easy to suprise. Decent accommodation ,, reasonable price. The best cocktails in California served by a lovely barman. Fair breakfast and nice pool for swimming. Also had laundry facilities that were very useful as we had been travelling for several weeks.
Date of stay: September 2018
Thank Billy H
Response from PeterA4999, General Manager at Sheraton Agoura Hills Hotel
Responded 9 Oct. 2018
Thanks for staying with us. We appreciate your feedback!
Previous
Questions & Answers
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sloprincez
16 July 2015|
AnswerShow all 2 answers
Response from Ian G | Property representative |
thanks for your inquiry. We offer Starbucks coffee in each guest room on a complimentary basis, but do not have the Keurig coffee makers.
0
Votes
Room Tips
"Make sure the AC works."
120irab
10 Jul. 2018
Read review
"There is no shuttle to LAX. Taxi or Uber rate can run about 60 - 80.00"
djdudley
25 May 2018
Read review
"Loved our room, but right next to the elevator and we could hear it in the night"
tigerlily
23 Mar. 2018
Read review
"high floor, mountain side"
Ilovelamp27
11 Jan. 2018
Read review
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PRICE RANGE
USD 177 - USD 323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
agoura hills renaissance
FORMERLY KNOWN AS
Renaissance Agoura Hills Hotel
LOCATION
United StatesCaliforniaAgoura Hills
NUMBER OF ROOMS
280
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