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Recently I stayed at this hotel with my wife and daughter. Our reservation was for a room with two beds. After we checked in, we found our room only had one bed. Twenty minutes later, we were in a room with 2 beds.
Thank Ira B
Response from Peter A, General Manager at Sheraton Agoura Hills HotelResponded 6 days ago
Thank you for your feed back and comments, we thrive to provide excellent guest service, we look forward to serving you soon.
Very nice and comfortable hotel. Rooms are large enough to be comfortable. There is a small business center and the hotel staff is very helpful. Breakfast options are very good, food is freshly prepared.
This is definitely a hotel where you can get away from...More
1 Thank djdudley
Response from Peter A, General Manager at Sheraton Agoura Hills HotelResponded 27 May 2018
Thank you for your feed back and comments, we hope to serve you again soon.
Very good value if you’re looking for a deal. A solid three star hotel in my book. The hotel is very clean and has superior quality furnishings such as the room carpeting, beds, and lighting. However where this hotel falls short is how old and...More
Thank Babak L
Response from Peter A, General Manager at Sheraton Agoura Hills HotelResponded 1 week ago
Thank you for your feed back, we appreciate your comments.
After booking online through Starwood I realized in less than 24 hours that I had made a mistake by booking 3 nights instead of 2. I called immediately and requested to modify my reservation; I was told because I booked online with a special rate...More
Thank Joe I
Response from Peter A, General Manager at Sheraton Agoura Hills HotelResponded 3 weeks ago
Please accept our apologies for the issues that you may have encountered, we will use as a training and coaching opportunity.
I think the rooms need an overhaul and either a deep clean or complete redo. I was not impressed with the level of cleanliness. The customer service was very good and the pool area was beautiful. The upper floors are quiet.
Response from Chris T, Manager at Sheraton Agoura Hills HotelResponded 3 weeks ago
We appreciate your feedback and glad that our staff provided you with good service during your stay. Look forward to your return visit!