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Hilton Garden Inn Phoenix/avondale
11460 West Hilton Way, Avondale, AZ 85323
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Avg. AU$309 /night, 10/5 - 10/6
AU$361
per night
AU$319
per night
AU$277
per night
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4.0
#2 of 5 hotels in AvondaleLocation
Cleanliness
Service
Value
The Hilton Garden Inn Phoenix/Avondale hotel is conveniently located in the west corridor of Phoenix, Arizona, near Glendale, Goodyear, Tolleson and Litchfield.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Paid internet
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Location
11460 West Hilton Way, Avondale, AZ 85323
Getting there
Phoenix Sky Harbor International Airport
27.2 km•
See all flights
Phoenix-Mesa Gateway Airport
61.4 km•
See all flights
Rental Cars
764 Restaurants
within 10 kilometers
585Reviews2Q+A35Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
This hotel is located in what appears to be hotel row. We arrive very late and just needed somewhere to stay and I’ve always liked the Hilton brand. The hotel did not disappoint. We had two very comfortable beds and a clean bathroom and were able to get back on the road in the morning. I wish I could’ve stayed longer to enjoy the breakfast but had to leave. I would stay again.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first time staying here and I'm very impressed. Right when you walk into the hotel you can feel the positive vibes. Mikayla was the one that checked us in and she was so bubbly and welcoming. I could tell right off the back it was going to be a great stay. Bar was open downstairs and everyone seemed happy. The pool was super nice. They limited how many people could go into the pool for our safety. Will definitely stay here again. Thanks to the amazing staff, and the safety I feel when I'm there.
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Date of stay: September 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 11 Sept 2020
Dear stephexplorer1289, Thank you for your feedback! We are happy to hear you enjoyed the bar and pool area. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for one night in December I flew in for a wedding. I remember when this property was built as I used to live in the area at the time, so its an older property. The rooms need to be updated, the bathroom was very outdated but it was clean. The only issue we had was the morning we were leaving the housekeeper knocked on our door at 9 a.m. and asked us to check out so they could clean the room. Our flight home wasn't until after 12 so we intended to stay until check out time before heading to the airport. This seems to be the trend in many hotels lately, they are short staffed in the housekeeping department and they want to get started on cleaning rooms. I've worked for Hilton brands before so I get it, but I don't excuse it. I will be returning last weekend of January for another event, this hotel is well priced compared to other hotels in the area so I am taking another chance on it, this time for two nights. I hope they earn a higher rating this next time.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 25 Jan 2022
Dear rbt89122, Thank you for taking the time to provide feedback on your recent visit. Glad to hear you found your room to be clean. I will share your comments with our team as we always look to improve our guest experience. We look forward to seeing you again this weekend. Please reach out to me directly if you need anything during your upcoming stay. Sincerely, Kevin Fennell General Manager 623-882-3351 kevin.fennell@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed a for a week. The room was never cleaned. I don’t have to have the room cleaned everyday, but after the second day I called and requested the room cleaned. After being gone all day, we returned to the room not being cleaned. Again the next day before leaving I stopped by the front desk and explained that I had requested the room be cleaned yesterday but it wasn’t, so could they cleaned today. I was told they only clean the rooms every 5 days because of Covid unless requested. Ok maybe short staffed, ok. Regarded again after being gone all day and the room was still not cleaned. We again called the front desk to complain and ask for fresh towels and to have the trash emptied. Then we started noticing how dirty the rest of the hotel was. This place is going downhill fast. And I don’t know if Covid is a legitimate excuse or just due to poor management. They don’t serve breakfast and their hot order menu is ridiculously expensive. $16 for a burger. If you have the unfortunate experience to stay here, walk across the street to Culver’s for a burger. You will save money and it tastes better.
I would not recommend staying here.
I would not recommend staying here.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 19 Nov 2020
Dear I8268ANterric, Thank you so much for taking the time to provide feedback on your stay with us. I hope you have a successful move to your new home in the area. Please accept my apologies for any miscommunication in regards to our Covid Housekeeping protocols. For the safety of our guests and team members, we are limiting stayover cleaning service. We are pleased to announce we have re-opened our restaurant for Cooked to Order breakfast. We also feature a variety of options on our dinner menu ranging from $4-$15. We hope you will consider staying with us again the future. Please reach out to me directly if you have any more feedback. We are committed to making it right if something wasn't the way you liked. Best Regards, Kevin Fennell 623-882-3351 kevin.fennell@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vehicle was keyed in parking lot. Front desk people seem to not give a damn about what happened. The breakfast hostess was rude! Breakfast is not complimentary - you still have to pay a fee. I will not stay here again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KevinF4216, General Manager at Hilton Garden Inn Phoenix/avondale
Responded 14 Jan 2020
Dear Seaside44551298273, Thank you for taking the time to provide feedback on your recent stay with us. Please accept my apologies for the lack of service you received during breakfast from our staff. Hilton Garden Inn's offer a full cooked to order breakfast for a cost instead of the free limited continental that other brands offer. Please reach out to me, my contact info is below, so I can get more details about the incident with your car. I look forward to speaking with you so we can resolve this to your satisfaction. Thank you again for your feedback! Thanks, Kevin Fennell General Manager 623-882-3351 Kevin.Fennell@Hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I won’t ever stay at a Hilton Garden In. Again. You guys have zero hospitality! I can stay at any Marriott establishment any I get free coffee, water, over the top friendliness and accommodations. You guys charged me $8 for two yogurts, no complementary ANYTHING and your staff was stuffy. So, thanks but NEVER AGAIN!!! Maybe have your CEO/CFO/GMs venture out to some actual nice hotels that actually get it and have them take notes!
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 16 Nov 2021
Dear camnic2021, Thank you for taking the time to provide feedback on your recent experience with us. Please accept our apologies you did not receive the level of service we strive for. We will share your comments with our team as we always look to improve our guest experience. We do offer complimentary morning coffee for all guests and complimentary bottles of water for our valued Hilton Honors members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was a roach in my room, security was sent to my room to kill it because I was not prepared to have to kill a large bug. My 2 year old child was sleeping the room. Fortunately the security guard killed the roach, unfortunately I have not received the call I requested from Management regarding a concession of some sort due to the grotesque inconvenience. Lynette was on duty when I called the matter in and her customer service was absolutely terrible, she did not apologize or even express understanding my inconvenience and disgust. She was very dismissive and she was over-talking me. She is a horrible representation of this brand. Bobby on the other-hand is great he was very helpful during my check-in process and very accommodating.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 13 Apr 2021
Dear tblake09, Thank you so much for taking the time to provide feedback on your recent stay with us. Please accept our apologies for the issues you encountered. I understand our Assistant General Manager has been in touch and has made the situation right. If there is anything else we can do for you please reach out to me at the contact information below. Our goal is for all of our guests to have a great experience at our hotel. Your comments will help us improve our guest experience moving forward. Sincerely, Kevin Fennell General Manager Kevin.Fennell@hilton.com 623-882-3351
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this property in April for 3 nights. We were moved from the 1 bedroom Homewood Suites to this Garden Inn with no explanation and no offer of comps or lower cost since we were giving up a 1 bedroom suite for one-room. Very disappointing as we preferred a 1 bedroom suite for this length of stay and had reserved Homewood Suites for 4 nights several months in advance. Plus the Garden Inns do not offer any amenities such as free coffee in the lobby and take out breakfast items. This Garden Inn is in very much need of updating. The beds were too soft, pillows in bad shape. Room was dark and dinghy. Due to condition of this property, we shortened our stay to 3 nights. We would have left after the first night but were in Avondale to visit family and had commitments for family events. Customer Service at front desk was great!
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Date of stay: April 2021
Value
Location
Service
Room Tip: would not recommend this property
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 25 Apr 2021
Dear T8557cathya, Thank you for taking the time to provide feedback on your recent stay with us. I'm happy to hear of the great service provided by our front desk. Please accept my apologies we did not exceed your expectations with the other aspects of your stay. Hilton Garden Inn's do not offer the complimentary continental breakfast that some of the other brands offer. Instead we offer a delicious cooked to order breakfast available for purchase. Thank you again for your feedback and I hope you will consider giving us another chance to exceed your expectations on a future visit with your family.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The employees were very friendly and welcoming. But the bathroom reeked of mold, I did not want to use the bathroom in my room. Breakfast isn’t included which is disappointing for the price. They didn’t have any signs to indicate that the cold breakfast wasn’t included. The waitress was very snippy letting me know that it was “a continental breakfast but not complimentary”
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 7 Feb 2022
Dear kswtzer, Thank you for taking the time to provide a review on your recent stay with us. Happy to hear you found our staff friendly and welcoming. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost instead of a free limited continental breakfast that other brands may offer. We hope you will consider staying with us on a future visit to the Phoenix area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were greeted by masked attendants, our room was ready and waiting. The refrigerator was on and the room temp was set. The room was neat and the bedding was clean. We had coffee available in our room and breakfast was served in the dining room from 7 AM to 10 AM. The Hilton Garden Inn was situated for easy access to the freeway.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Fennell, Guest Services / Front Office at Hilton Garden Inn Phoenix/avondale
Responded 11 Oct 2021
Dear J8006UZjohnb, Thank you so much for your nice review! Happy to hear you enjoyed your stay with us from start to finish. We look forward to welcoming you back as our guest on a future visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes we are , with a non-refundable $50 deposit
Hello we do not offer a free breakfast, however we offer a full cooked to order breakfast where you can choose as little or as much as to order.
"Poor management, and they dont take care of or recognize the Hilton Honor Members very well. "Read full review
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PRICE RANGE
AU$207 - AU$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn phoenix/avondale hotel avondale, hilton garden inn avondale, hilton avondale, avondale hilton
LOCATION
United StatesArizonaCentral ArizonaAvondale
NUMBER OF ROOMS
123
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON GARDEN INN PHOENIX/AVONDALE (AU$207) - 2024 Prices & Reviews (AZ) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn Phoenix/avondale
Which popular attractions are close to Hilton Garden Inn Phoenix/avondale?
Nearby attractions include American Sports Centers (0.4 km).
What are some of the property amenities at Hilton Garden Inn Phoenix/avondale?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Phoenix/avondale?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Phoenix/avondale?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Phoenix/avondale?
Conveniently located restaurants include Culver's of Avondale, Panda Express, and Great American Grill.
Are there opportunities to exercise at Hilton Garden Inn Phoenix/avondale?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Phoenix/avondale?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Phoenix/avondale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Phoenix/avondale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Phoenix/avondale?
Many travellers enjoy visiting The Confederate Troop 1861-1865 (9.6 km).
Is Hilton Garden Inn Phoenix/avondale accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.