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Willard InterContinental Washington

3,287 reviews
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Traveller (1478)
Room & Suite (674)
Dining (124)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe du parc”(198 reviews)
“peacock alley”(83 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,287)Write a Review
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All reviewscafe du parcthe round robin barpeacock alleywhite housemint julepwashington monumentbeautiful hotelclassic hotelroom servicebeautiful lobbyperfect locationnational mallmini baran upgraderoom was largeturn down servicetwo blocks
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11 - 15 of 3,095 reviews
Reviewed 1 week ago

The overall experience was very disappointing. We were here for business, and moved from another historic hotel to the Willard so our entire team would be under the same roof. The Willard was double the price of the first one, but the room wasn't as...More

Review collected in partnership with this hotel
Thank gmaceachern
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 1 week ago

Thank you for your review. We're deeply concerned to learn about the shortcomings you experienced during your stay at our historic hotel. We deeply apologize that your visit to our historic hotel left you disappointed. I would like the opportunity to speak with you further...More

Reviewed 1 week ago

Come for the bar, but stay elsewhere. If you can comfortably afford to stay at a lavish D.C. hotel, The Willard Intercontinental is the wrong choice. From the long check-in to the faint smell of cigarette smoke (?) our stay has reinforced my preference for...More

Review collected in partnership with this hotel
Thank Christopher M
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 1 week ago

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're deeply concerned to learn that your stay left you disappointed. I would like the opportunity to speak with you further to learn more about your visit and...More

Reviewed 1 week ago

spent several days here. is the grand old hotel of Washington. Tons of history. is a very nice hotel. well appointed. super staff that is attentive to your needs. great location - basically a block from the white house and lots of great restaurants all...More

Thank jon s
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 1 week ago

Thank you for your review. It brings us great pleasure knowing that your recent stay with us was tremendous. We look forward to welcoming you back soon. Regards, Simon Chapman Hotel Manager

Reviewed 1 week ago

Stayed for a few days for daughter's wedding. Hotel moved us up to a renovated room and to a floor where most of family were staying upon request. Nice rooms, beautiful facilities. Very friendly and helpful staff. Breakfast buffet nice, but a little pricey.More

Review collected in partnership with this hotel
Thank dlbradleymd
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 1 week ago

Thank you for the 5-star review. Nice rooms, beautiful facilities, very friendly and helpful staff, and nice buffet are all things we love to hear from guests when describing The Willard experience. We're happy to learn your stay with us was an enjoyable one. We...More

Reviewed 2 weeks ago

The Willard lived up to my expectations of gracious service and location is excellent to see it all. Architecture and decor are from an era when details mattered, service was excellent and the staff welcomed you instead of you being an interruption. When we return...More

Review collected in partnership with this hotel
Thank diannenewport2
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 1 week ago

Thank you for your review. Hearing that your stay with us lived up to your expectations pleases us immensely. It was also such a pleasure reading your kind words about our excellent and welcoming staff. I will be sure to share your feedback with our...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
USD 276 - USD 762 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 276 - USD 762 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1478)
Room & Suite (674)
Dining (124)
Amenities (93)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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BChupka
4 January 2018|
Answer
Response from BChupka | Reviewed this property |
The coffee maker was a problem as the regular caffeinated coffee and creamer were replaced. My husband finally walked to Corner Bakery for a proper cup of coffee (in very cold temperatures!). Luckily it is located across... More
0
Votes
jab58
21 November 2017|
AnswerShow all 4 answers
Response from acey2000 | Reviewed this property |
Yes
0
Votes
mike_p_184
22 September 2017|
AnswerShow all 3 answers
Response from mnlakesgirl2 | Reviewed this property |
Don't think so, but may vary by room. May want to ask hotel.
0
Votes
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Room Tips
"Get an Upper Floor Room"
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"Ask for renovated room."
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"Ask for room with a view, but that will come down to price."
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"Had a very nice room on the 4th floor. High enough up that you could look onto the street without being..."
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