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The Madison Washington DC, A Hilton Hotel

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Traveller (424)
Room & Suite (346)
Dining (90)
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Overview
  • Excellent50%
  • Very good32%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“rural society”(69 reviews)
“white house”(438 reviews)
“nice hotel”(108 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
6 Jun.7 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,429)
There are newer reviews for The Madison Washington DC, A Hilton Hotel
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All reviewsrural societywhite housenice hotelroom servicefew blocksmini barwithin walking distancecoffee makerhotel restaurantluxury hotelsight seeingnational mallking bedfitness centervalet parkingdupont circlemetro station
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591 - 595 of 2,239 reviews
Reviewed 16 May 2016 via mobile

I booked a room 2 months ago and prepaid for 3 nights for a special rate their website was running. After I checked in I noticed that the rate for the same 3 nights were $100 a night cheaper. I talked to the front desk...More

2  Thank jdm601
Response from GMLoewsMadison, General Manager at The Madison Washington DC, A Hilton HotelResponded 19 May 2016

Dear jdm601, Please accept our apology regarding the unsatisfactory service you experienced during your recent stay with us. Service is our number one priority and we apologize for not meeting your expectations. The appropriate managers have been informed of your experience and they will address...More

Reviewed 15 May 2016

I like to stay at the Loews Madison Hotel when I visit Washington, DC. Excellent service, luxurious room, great location. Very nice restaurant and bar. NIce mid-sized hotel. Reasonable rates. Accessible to convention center.More

Thank James S
Response from GMLoewsMadison, General Manager at The Madison Washington DC, A Hilton HotelResponded 19 May 2016

Dear James S, A positive stay is what we strive to accomplish with each of our guest. We are glad to know that we were able to deliver on this. We truly appreciate your feedback and are proud to know that we have exceeded your...More

Reviewed 14 May 2016

Stayed three nights at this fading glory of a Hotel. A dim, washed out looking, lobby oppresses you on arrival. While clean looking, if a lobby could be described as depressed, this was one. Now most of the staff I encountered were quite nice and...More

1  Thank kmsea
Response from GMLoewsMadison, General Manager at The Madison Washington DC, A Hilton HotelResponded 19 May 2016

Dear kmsea, Thank you for taking the time to provide us with feedback regarding your recent stay. Please accept our apology regarding the unsatisfactory experience you encountered during your recent stay with us. We take your feedback very seriously and it is from your feedback...More

Reviewed 14 May 2016

There was a delay in response by the valet. Doorman was socializing with other staff vs. not helping open door. The front desk staff was polite and fast, especially with the long line and influx of folks checking in. They made great recommendations for places...More

Thank G L
Response from GMLoewsMadison, General Manager at The Madison Washington DC, A Hilton HotelResponded 19 May 2016

Dear G L, Feedback with issues help us strive to do better, your positive feedback make it all worth while. We genuinely appreciate the positive comments and we hope you come back soon and tell us how we did the next time around. Warmly, Your...More

Reviewed 14 May 2016

We called before we left Florida to see if Loews had coffee pots in the room. Yes we have Kerig pots in the room. When we arrived to our very small "Deluxe King" room there was not coffee pot. I complained at the front desk...More

Thank lltc2000
Response from GMLoewsMadison, General Manager at The Madison Washington DC, A Hilton HotelResponded 19 May 2016

Dear lltc2000 Thank you for staying with us during your recent trip to Washington DC and for taking the time to provide feedback. I am extremely disappointed to read about your experience. I hope you will accept my deepest apology for the various inconveniences and...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 162 - USD 529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Green Hotel in Washington DC
#40 Business Hotel in Washington DC
#45 Romantic Hotel in Washington DC
#45 Luxury Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 162 - USD 529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Green Hotel in Washington DC
#40 Business Hotel in Washington DC
#45 Romantic Hotel in Washington DC
#45 Luxury Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (424)
Room & Suite (346)
Dining (90)
Amenities (44)
Business Centre & Event Rooms (5)
Questions & Answers
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Christina B
17 May 2018|
AnswerShow all 2 answers
Response from ada92871 | Reviewed this property |
I don’t remember seeing one
0
Votes
Christina B
17 May 2018|
AnswerShow all 2 answers
Response from Paolo_Pedrazzini | Property representative |
Hello, All of these items are available for free upon request. Please feel free to call our front desk next time during your stay.
0
Votes
gloriastammer
11 February 2018|
AnswerShow all 8 answers
Response from Nadia_Choukairi | Property representative |
Hi Ben C- Our apologies for the delay! Our room rate does not include complimentary breakfast, unless if you were a gold or diamond Hilton Honors member. We do have a restaurant that serves breakfast, lunch and dinner at an... More
0
Votes
Room Tips
"Ask for a room with a view instead of the inside where you just see all the other rooms."
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"end of the hall is very quiet as long as you don't want a view"
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"Ask for a room with natural sunlight - not back view"
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"King suite was really large (700 SF) perfect for a family; large windows come with blinds and..."
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