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There was not a thing wrong with anything. But the staff were exceptional, willing to help with any and every request, with a smile. But one staff person, in particular, stood out: Roberto, of the bar/kitchen staff, went out of his way to help us with several of our needs, including extra ice for the large group in one suite, and kept checking in to see if we need anything else. He was exceptionally gracious and I never saw him without a big smile. And special thanks to Banji, the night manager, who went out of his way to help with little things like lost keys and problems with the computer. I would stay here again just for the staff, even though it is not particularly convenient to the main sights of D.C. The metro stop is not close for an older person, so cabs, Uber and Lyft were a necessity.
Staff was wonderful...helpful and friendly. Comfortable, clean and quiet room. Found the location to be convenient to Both downtown DC and Georgetown. The complimentary breakfast was more than satisfactory. I would be happy to return.
I arrived at the Embassy Suites on 11/9/18 for a 3 night stay celebrating the 25th Anniversary of the Vietnam Women's Memorial. The doorman, the hotel reception and wait staff were all exceptional. Two men went above and beyond to help me when I accidently locked myself out of my room. Although I had a room key the inside door secure bar prevented me from opening the door to enter the room. First JAM from housekeeping tried to assist me, then he found JOSE from engineering who was able to open my room. Both are very kind considerate men.
Came to the DC area for a one night stay in order to help our daughter apply for her visa to study abroad. Chose the Embassy Suites because of its location near the Spanish consulate and also because of their cocktail hour and made to order breakfast. We knew we were going to be tired from traveling and thought if we wanted to we could just enjoy the hotel and not go anywhere. We got to go to one Smithsonian then rushed back for cocktail hour! We then decided to stay at the hotel and ordered room service for dinner. The next morning breakfast was wonderful. Front staff as well as bar and breakfast staff were all wonderful! Great value for a hotel with larger rooms and free cocktail hour and free excellent breakfast!
The problem with this hotel is the location. While close to the center of D.C. you are stuck with cabs or uber.. The staff is excellent. The days we were there the place was packed and the dining area service suffered as a result. Food is expensive but ok. The evening free bar made up for it. The low point is the ridiculous price of parking, which is why I didn't rate them higher.
Response from motherteacherwriter | Reviewed this property |
Hi there! Embassy Suites in Georgetown is close to both Dupont Circle and Foggy Bottom on the Metrorail. But the National Mall is closest to Smithsonian on the Metrorail. So, for the easiest trip, just take one train... More
Hi there! Embassy Suites in Georgetown is close to both Dupont Circle and Foggy Bottom on the Metrorail. But the National Mall is closest to Smithsonian on the Metrorail. So, for the easiest trip, just take one train (orange, blue or silver line--doesn't matter which) from Foggy Bottom to Smithsonian. The distance between the two is exactly five stops, and if you're traveling by day like most tourists, you'll be just fine. I'm a native Washingtonian, and tourists in our city are usually quite safe. (Like anywhere else, just pay attention to your surroundings.) Also, most monuments that draw tourists are centrally located at the Smithsonian. So, there's really no need to jump on and off Metro. But I do advise very comfortable walking shoes and bottled water, as some destinations can be several city blocks apart. Still, on a lovely D.C. day, the walk is quite pleasant! Lastly, most trips on Metrorail now require SmarTrip cards, which you can purchase at the blue machines upon entry to each station. (We did have Day Passes years ago, but Metrorail only offers 7-Day or 28-Day Passes now.) Still, if all you want to do is visit the National Mall and surrounding monuments, a SmarTrip card for each rider over age-5 should work just fine. Riders 5 and younger are free! :-) Hope this helps, and enjoy your stay!