Lets say the service is terrifying. No one at the reception desk, so you find an envelop with your name and key inside. The room was not what we payed for and there is no one available to discuss anything! Dirty, leaky shower, tap in the bathroom, smelly bed linens. Plus if you go to the restaurant they will complaint that they are not part of the hotel but independent restaurant so no questions asked. Lift is not working/broken. So prepare to get your luggage/buggy/any other heavy items you might have upstairs by yourself. And even this information hard to get as no one speaks English!!! On top of that someone was there late evening knocking our door asking to help to be a witness! There has been an incident with breaking into the room on our floor. The police was informed because it was member of staff entering the room with their own key. We were witnesses. It was shocking, disturbing and rather terrifying experience. Afterwards we have locked and barricaded room from these perverts. Please run away from this place! I do not know why it's still open.…
The location is excellent. Only take several minutes to walk to nearby tourist locations and to the train station to go back to the city. The downside is the poor quality room. I want it to improve. Overall? Average.
The room was very small and without a wardrobe to leave our clothes. Terrible!! Before paying, see the room. The receptionist was not kind, and when requested for the manager, he wasn't available. Breakfat, nothing special.
The description is no real reflection on the standard of accommodation. Room looked tired, 2 days after we arrived water started dripping through the ceiling, (there was old signs that it had been leaking for a long time) ,9pm and nobody at reception so I had to bang hard on a locked door to get attention! We were given another room. Vacated our room one morning to let the cleaner service, we sat out front at outside restaurant and were told not-for hotel guests to sit at as restaurant a different business! Poor breakfast compared to other places we’ve stayed at and every morning the coffee machine broke down! Second room we were given had a fridge and it was filthy. I could go on...
The hotel is so basic and could use a slight upgrade. Breakfast was included but very basic to and had the breakfast staff playing their music over mobile phone behind the bar. It all just seemed to lack that customer service touch. Previously we did self catering and given cost of things in Switzerland this seems a far better option. I would not recommend this hotel.
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