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Hotel AquaCity Mountain View

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Traveller (63)
Room & Suite (30)
Dining (3)
Overview
Sportova 1397/1, Poprad 05801 Slovakia See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star accommodation
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Rooms
25 Nov.26 Nov.
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1 room, 2 adults, 0 children
Standard Room
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Reviews(46)
Traveller rating
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Alex W
100
Reviewed 3 weeks agovia mobile
We stayed here while exploring the Slovak Paradise National Park. The location is great, the rooms are spacious and clean. Free entrance were offered to the aquapark which was great after whole day hiking. Rooms are clean, staff is nice. Food could be better. I still give 5 stars because of the price value ratio!
Thank Alex W
adamg_hu
Hungary
7368
Reviewed 18 Mar. 2018
This was a ski holiday with wellness.

On arrival our room was prepared only for 2, despite booked (and prepaid) for 3. Luckily this was quickly corrected.

Layout: Parking is at the far right of the hotel (at the cryo treatment), the entrance is at the other end (behind the black London cab) on the 3rd floor, your room is again behind the cryo treatment building. Plenty of walk with luggage, not speaking of ski equipment.

Catering: ohwell, I think the problem is that this hotel shares the restaurant with the 3* Seasons hotel, so breakfast and dinner is just on the better end of 3*, nothing fancy. No 4* dress code enforced at dinner. The usual buffet-menu dinner rule applies, be there at 6:00 otherwise you miss the one or two delicacies. Saturday seems to be day off of cooks and waiters, the small selection was quickly gone, took a while to get drinks.

Our room was very much up to 4* standards, nice materials, spotless clean on arrival. The room size, including the bathroom is okay. A little tear and wear, here and there. The double bed is huge, more like a king size. Tho, be prepared for a hard bed. OTOH the rollaway bed is so soft it would swallow an adult.
Be prepared for a very hot room, temperature is uncontrollable unless you open the window.
Too bad that the weather was cloudy, so no mountain view for us.
There seems to be no ski room, tho the hotel has a skibus to Tatranská Lomnica.
The hotel has a kids room, catering from little ones to older ones incl. an xbox. Who is not satisfied by that head down to Aquacity, which has a huge kids room.

For wellness and pools see reviews of Aquacity Poprad, full use was included in the room price from checkin to checkout. The hotel is in the very same building, you get a bathrobe. The entrance is just behind the reception.

All in all and despite small annoyances we would return.
2 Thank adamg_hu
Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded 31 Jul. 2018
Dear Sir thank you for visiting our hotel and your review. Also thanks for the small details that you have noticed and described, we have forwarded them to our managers to improve these services. Let us inform you, that we have a ski room available, our reception staff will inform you about the use and location. Looking forward to see you in our hotel again.
TripMember050420162
105
Reviewed 6 Jan. 2018via mobile
Slovakia is a great place. Aqua City has everything you could want and more. The staff are lovely and helpful and the rooms are very clean and spacious. The food is plentiful and they accomodate all age groups well.
1 Thank TripMember050420162
Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded 31 Jul. 2018
Dear Sir, thank you for your review - yes we can only agree that Slovakia is a great place, and we are happy that you have choosen our hotel for your stay!
danrover
UK
5566
Reviewed 12 Jul. 2017
I was really looking forward to staying at the Mountain View hotel at Aqua city, but was left a bit disappointed. We were expecting a nice hotel in the mountains but it wasn't nowhere near the mountains, and the view of the Mountains is minimal as giant trees have been planted which seem to block the view. The reception staff struggled to understand English, when you work in the hotel industry staff should be fluent in multiple languages. For example to get them to understand that our room was hot & the Air conditioning in our room was non existent, they couldn't understand that. This was my main issue with the hotel the Air Conditioning in the rooms, the website advertises that the rooms had AC but we couldn't get the room any cooler, and when asking the reception staff they said they could control it from there and would sort it out, but this never happened. In the end we gave up and just opened the balcony door to cool down the room. But then this was quite noisy at night so had to close it so still had an uncomfortable hot nights sleep.
Apart from that the rooms are nice and modern, bathroom is nice & clean apart from the shower floods the floor every time you use it as the shower screen isn't big enough. We were half board so got Breakfast and Dinner included, food was OK, not the biggest of buffets, but what was served up tasted OK. Again staff struggled to understand our drink orders as they couldn't understand English. The bar next to the restaurant is nice for a quiet relaxing drink before or after dinner, the bar man was very friendly. There is a nice traditional Slovakia restaurant across the road from the hotel if you fancy something different for lunch or dinner.

Besides the actual hotel the Spa and Pool areas are great, with a great selection of different types of pools. The Fire & wellness centre is nice added touch, with some great different saunas and steam rooms, as well as a freezer room which is great for cooling off. I also paid extra for a Back & Shoulder massage which was nice and relaxing.

Overall we did enjoy the pool and spa areas but we felt a little let down by the hotel overall, and various areas for improvement.
2 Thank danrover
iv0ivan0v
Sofia, Bulgaria
31
Reviewed 11 Jun. 2017
Everything was perfect in general. Large and clean rooms, enough and good food. Aqua center was really perfect. Only a bit too crowded in the weekends... Very close to the Tatras where you can have also a great experience
1 Thank iv0ivan0v
Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded 21 Jun. 2017
Greetings from AquaCity Poprad, thank you for your visit and nice words, we really appreciate it and hope to see you in our hotel again!
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About
Description
Standard rooms **** For those taking a short break or holiday, the rooms are within a short indoor walk of AquaCity's fantastic geothermal waterpark and spa facilities, its restaurant and bars. 37 contemporary More double rooms, 30.2 m2, or single rooms with extra beds all rooms with LCD TV, satellite TV, radio spacious en-suite bathrooms with shower bath, toilet and hair dryer complimentary towels, bathrobes and hotel cosmetics tea and coffee making, with individual safe Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Ski-In / Ski-Out
Tennis Court
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
37
Price range
USD 127 - USD 269 (Based on Average Rates for a Standard Room)
Also Known As
Resort Aquacity Mountain View
Location
Slovakia > Presov Region > Poprad
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
37
Price range
USD 127 - USD 269 (Based on Average Rates for a Standard Room)
Also Known As
Resort Aquacity Mountain View
Location
Slovakia > Presov Region > Poprad
Photos
Traveller (63)
Room & Suite (30)
Dining (3)
Pool & Beach (3)
Family and Play Areas (6)
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Questions & Answers
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Room Tips
"best mountain view would be 5th floor"
adamg_hu
18 Mar. 2018
Read review
"higher floors have better view to the mountains"
iv0ivan0v
11 Jun. 2017
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"Higher rooms would give you a great view of the Tatra Mountains, but then they all do."
Carocgb
25 Apr. 2016
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"The mountain view side offers great views but keep in mind the weather might be cloudy or rainy.."
louisphillipped
10 Oct. 2015
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