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Mercure Warszawa Grand

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#14 of 120 Hotels in Warsaw
Certificate of Excellence
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1,799 Reviews from our TripAdvisor Community

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Showing 907: English reviews
Reviewed 4 days ago NEWvia mobile

Arrived just about midnight into the great looking hotel. Checked in no problem although weren't told anything about when & where for breakfast despite it being prepaid. Room 522 was amazing! A themed very large room facing out to the front main road. Loved everything about the room. Fab memorabilia all around it. Separate toilet. Separate shower & then sink...

Thank lovelyles73
Helsinki, Finland
Reviewed 4 days ago NEW

It used to be a good, business hotel situated in the very center of the town. Now it is a place where meeting a group of drunken, mainly Scandinavian tourists is not a rare event. They are noisy and drink from the bottles even in the lobby. At the breakfast, you have an impression to be surrounded by the people...

Thank asuomi
Reviewed 6 days ago NEW

Location is close to subway, tram and buses - and nearby you will have access to excellent lunch and dinner venues. The rooms nicely furnished with wooden floors and up2date bathrooms with spacious shower incl. rainfall option. The WIFI was included but somehow not perfectly working - I had to reboot my laptop several times. The gym is kind of...

Thank Ilike2travel99
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, Thank you for your opinion, we appreciate your comments and will look forward to improve our internet connection, even though we've already spent a lot of time on easing the access. I have high hopes that this was a temporary issue that might be easily solved. If you decide to come back to us, we'll do our best...

Reviewed 1 week ago via mobile

I spent 3 nights at Mercure Grand on a business trip, and was very happy with the hotel; good location (near the city as well as my work place), small but newish and clean rooms, fast internet, decent breakfast (I loved the juicer and fresh vegetables you can juice yourself) and a good gym (only a few machines, but still...

1Thank Jaana C
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, Our team is delighted to see that you had a quality time spent with us! Make sure that next time you're in Warsaw, you'll stay with us and we'll do our best to deliver the top quality for you. See you soon! Warm Regards, Gawel Diksa PR Manager

London, Kentucky
Reviewed 1 week ago via mobile

It is the worst experience you can expect from that distinguished hotel chain. Main problems I have faced: - extremely cold in the room, heating system is hardly functioning - rooms are not serviced for 2 days - poor service at restaurant - you are not seated and serviced at breakfasts - low quality room service made by Ukrainian staff...

Thank Vlad O
Reviewed 1 week ago

I'm just back from a 2 night trip to Warsaw and must say. That this hotel was extremely good (especially for the money). The Bar area 'winestone' was busy at times (evenings) which was nice to see. My room on the 6th floor was 'interesting' as the shower was glass on two sides which meant you could see through it...

1Thank petelydon
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, We're glad that you had a great time in Mercure Warsaw Grand and we all hope you'll be back with shortly. It's great to see that your experience with our services comes out as a great advantage for us, make sure you book with us on your future travels to Warsaw! Kind Regards, Gawel Diksa PR Manager

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

I have to say, upon checking in late due to a late flight, we were very happy with the check in and room! Breakfast was fantastic and the wine bar/ restaurant was even better- amazing service, too! The service was very consistent and the rooms (whilst probably verging on the basic for a 4star), was actually good. Mini bar reasonably...

Thank Chad F
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, Thank you very much for your comments on our facilities and services. We are glad to see that you had a great stay and you find our details interesting, such as the outside glass curtain. We'll be more than happy to host you again and show you our other secrets. Warm Regards, Gawel Diksa PR Manager

Reviewed 1 week ago via mobile

This hotel is great .The girl behind the counter with the long brown hair who checked us in was so friendly and spoke very good English. Everything we asked about etc was not a problem and she couldn't have been more helpful.People like her should be commended for doing an excellent job.Our room was excellent and very spacious ,I can't...

Thank davron11
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, We are all very happy to see you had a great time spent with us and we made an impression on you. We'll be looking forward to find this exceptional young lady at the Front Desk and show her your review. We are grateful for your opinion and we hope to see you soon! Kind Regards, Gawel Diksa...

Reviewed 1 week ago

Spacious rooms, loved the shower and very comfy bed. Good quality of facilities, excellent central location and fast check-in and check-out. The staff was very friendly, Damian stood out for his extra mile and friendliness. I would definitely recommend it for a stay in Warsaw.

Thank Biagio C
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, Thank you very much for sharing your experience and using our Online Check-In / Fast Check-Out service. I am confident that Damian will find this opinion very motivating as he is our true star of guest relations. We hope to see you again very soon! Kind Regards, Gawel Diksa PR Manager

Cambridge, England, United Kingdom
Reviewed 1 week ago

Spacious and very modern room, lovely shower with both handheld and ceiling-mounted shower heads, and all usual amenities. (We had grade "superior king".) Breakfast (at extra charge) included Eastern and Western European specialities including various croissants, rolls, cheese, fish, meat, sausages and kasha, though I didn't notice US-style cereal. Very central: within easy reach of Chopin Airport by taxi or...

1Thank Lawrence P
GRELATIONS3384, Public Relations Manager at Mercure Warszawa Grand, responded to this review

Dear Guest, We appreciate your great opinion and comments on your recent stay with us. It makes us very happy to see that you have enjoyed your stay and you find our services on top quality level. Our team will be delighted to read your review and consider it as a great motivation for their everyday duties. Warm Regards, Gawel...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
With a convenient location in the city centre and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal not only for the business traveller but couples and solitary spirits. Most of what Warsaw has to offer is nearby, including thehistoric Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 

Additional Information about Mercure Warszawa Grand

Address: ul. Krucza 28, Warsaw 00-522, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Price Range: $55 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Warszawa Grand 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw
Hotel Style:
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Warszawa Grand staff and other travellers.
33 questions
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See all questions (33)

Questions? Get answers from Mercure Warszawa Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suite is great”
 of 5 bubbles karolinap41, 14 Nov 2016 | Read review
“As high up as possible facing the city.”
  • View from the room facing towards the city.
  • Nespresso machine and pods were a welcomed bonus.
  • Basins and large shower cubical the other side
  • Bath and Chaise Lounge one side of the bathroom.
  • The Junior Suite rooms are very spacious and clean.
 of 5 bubbles DMeason, 31 Oct 2016 | Read review
“Ask for a room on a higher floor”
 of 5 bubbles Anichkaa, 1 Oct 2016 | Read review
“As far as I could see all rooms are excellent.”
 of 5 bubbles Joe193, 20 Sep 2016 | Read review
“Upgrade to a privilege room”
 of 5 bubbles janine1208, 14 Sep 2016 | Read review
5 of 5
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