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Mercure Jelenia Gora

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227 Reviews from our TripAdvisor Community

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Showing 45: English reviews
budapest
Level Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 weeks ago

I stayed here for 1 night and was perfectly happy with the hotel. The room was quite small, but perfectly well equipped. Wifi worked well and the bed was comfortable. We ate supper in the hotel and the standard was good, as was the breakfast. Staff helpful and attentive.

Helpful?
Thank Winters100
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Guest, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Krzysztof Kruk More 

London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2016

Hotel was extremely busy with 8 coach loads of German tourists. We had to eat in the bar which was open and noisy due to the restaurants being completely full. Room 421 is very near to the lift and is extremely noisy. Not great when you have children. Conference facilities directly above room where guest were enjoying a party. On... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Andy N
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Andy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 September 2016 via mobile

Don't go to this hotel in summer !! No air condioning and no fans , Windows don't open very wide.The rooms were like a sauna .The reception staff were good except for a blond lady who worked in the evenings she didn't speak English and we didn't speak Polish so she just ignored us we waited 10 mins at the... More 

Helpful?
Thank Pamela S
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Pamelai, Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2016

Very nice hotel with great service and friendly staff. We had a great time with my family there, staying in an apartment with a balkony. The hotel has a pool and sauna, is located by the town's swimming pool, very close to the city centre. I recommend this hotel.

Helpful?
Thank Ka777M
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Guest, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Krzysztof Kruk More 

Aberdeen, United Kingdom
2 reviews
Reviewed 5 September 2016

Excellent hotel - friendly staff, good location and a nice atmosphere. Shame I've only stayed there for one night! May have to come back :) I wish only that the TV was bigger - but that's just me being picky! :)

Review collected in partnership with Ibis Hotels

Helpful?
Thank Adam S
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Adam, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Krzysztof Kruk More 

Tucson, Arizona, United States
Level Contributor
417 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 3 September 2016 via mobile

The hotel is nice and clean and a short walk from the old town. Everything in the room was clean and worked perfectly. About the only complaint is the breakfast in the morning is a little on the pricey side.

Helpful?
Thank Steve W
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Steve Thank you for choosing our hotel and evaluating the quality of our services. We will take your remarks into consideration in order to even improve the services we offer. We hope that we have fulfilled your expectations. See you soon in Karkonosze Mountains! Krzysztof Kruk More 

Dublin
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 June 2016

We spend one night in this hotel. This is standard business hotel, nice clean, just enough for one or two nights. Despite of the late arrival 21.30 the restaurant and bar were open, serving quite nice food. The reception staff was extremely nice and helpful, as well as the restaurant waiter who helped us to find right choice for the... More 

Helpful?
1 Thank dyava
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear guest Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Krzysztof Kruk More 

Pitesti, Arges, Romania
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2016

Old location but in good shape, clean. Here I was impressed of breakfast, vaste offer, all very tasty. I was dissapointed that swimmingpool was closed... I was not a fun of that bathroom, not ultimate decorantions and quality not so good. My room was like in my studency , I had never seen such a small bad, and I'm tall...,... More 

Helpful?
1 Thank Emilia C
MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia Gora, responded to this review

Dear Mrs Emilia Thank you for choosing our hotel and evaluating the quality of our services. We will take your remarks into consideration in order to even improve the services we offer. We hope that we have fulfilled your expectations. See you soon in Karkonosze Mountains! Krzysztof Kruk More 

Breslau, Polen
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2016

Very nice hotel - great value for the price you pay. Close to the mountains - great for hiking, skiing etc. Privileged rooms are very spacious with nice equipment, two bathrooms, separate bedroom and small "living room". The bed could be a bit bigger though. The bar is nice and there is a great opportunity to purchase selected wines for... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank kondzior

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Restauracja Morion
Cuisines: Polish, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located in Jelenia Gora, close to the border to the Czech Republic and Germany, at the foot of the picturesque Karkonosze mountains. Good starting point for sightseeing and skiing. 188 modern rooms, restaurant, terrace, meeting rooms, parking, indoor swimming pool, sauna. ... more   less 

Additional Information about Mercure Jelenia Gora

Address: ul. Sudecka 63, Jelenia Gora 58-500, Poland
Region: Poland > Southern Poland > Lower Silesia Province > Jelenia Gora
Price Range: $37 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Jelenia Gora 3*
Number of rooms: 188
Reservation Options:
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Questions & Answers

Questions? Get answers from Mercure Jelenia Gora staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with interieur garden view...the best”
 of 5 bubbles 642emiliac, 23 Feb 2016 | Read review
“Rooms are not huge, but also not tiny. The bathroom was well equipped with shampoo and conditioner. There was also a magnifying mirror and hair dryer.”
 of 5 bubbles paulbS4312XO, 17 Aug 2015 | Read review
“I think any of the rooms would be good.”
 of 5 bubbles gyorhungary, 12 Aug 2015 | Read review
“- get the appartment - WiFi in the room was quite poor. If you need to use it, go to the hotel lobby.”
 of 5 bubbles AyuM_12, 10 Aug 2014 | Read review
“Great Cake shop behind the hotel, try the apple cake...mmmm. Petrol station great for snacks 24hrs when hotel restuarant and room service are closed.”
 of 5 bubbles RazzyUk, 29 Dec 2013 | Read review
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