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The staff was nice and the welcome was great and friendly.
The next day I was awakened by the 2 cleaning ladies who where cleaning other rooms on the same floor!
I went out and asked them kindly to be quite. Nothing helped I went...More
Thank Scary B
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 5 weeks ago
Szanowny Gościu serdecznie dziękujemy za wybór naszego hotelu oraz przekazaną uwagę. W imieniu Hotelu serdecznie przepraszam za nieprofesjonalne zachowanie...More
Booked 3 night stay for one adult and a 4 year old. The reasons behind choosing the hotel was that it presented itself as family friendly and had a pool which was important as weather was a bit uncertain.
Firstly - positives:
1/ Clean, well...More
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 17 May 2017
Szanowny Gościu serdecznie dziękujemy za wybór naszego Hotelu oraz przekazaną opinię. Każda sugestia od naszych Gości jest dla nas...More
The hotel is divided into two parts 3 and 4 star. I was out in Part 4 Star but I must say that the rooms are very small, come furnished in accordance with the standard, in two people do not feel comfortable. The rooms have...More
1 Thank Wojciech P
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 27 January 2016
Dear Mr. Wojciech,
I would like to thank you for using the offer of The Diament Hotel in Ustroń, as well as for reporting to us your comments about your stay in our hotel and its hospitality.
Thank you for your opinion regarding meals served...More
I very rarely give that low score but here's why. I contacted the "marketing team" about group reservation for 50 people. I was promised a reply within the same day or the next. I called again to check the next day as I didn't receive...More
Response from Anna M, Kierownik ds. PR at Hotel Diament UstronResponded 24 September 2015
thank you for your e-mail with feedback and submitted comments on the communication with our Sales Department.
However, please note, that we have not identify in our system any contact or comments from you.
You are cordially invited to a direct contact with...More
+ great location, beautiful views (4th floor of 3*part)
+ big room with nice design, well equiped
+ cooked food - food that was made by chef was nice
+ opportunities to spend time in hotel - many options you can chose (xbox, darts,...More
Thank Ania H
Response from Anna M, Kierownik ds. PR at Hotel Diament UstronResponded 18 September 2015
Thank you very much for leaving comments on your stay at the Hotel Diament Ustroń. I am very glad that you appreciated our location, amenities of our rooms, served food and an additional attraction for our guests.
We sincerely apologize for an inappropriate...More
USD 37 - USD 157 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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