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The Bonerowski Palace

ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Main Market Square
    0.1 km
  • 5 star hotel
  • Free Wifi
Reviewed 2 weeks ago
Good, but falls short of a 5 star
Ideally located, just off the main square (ask for quiet room to... more
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430 Reviews from our TripAdvisor Community

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Showing 368: English reviews
London, United Kingdom
Reviewed 2 weeks ago

Ideally located, just off the main square (ask for quiet room to avoid noise) Friendly and helpful staff who respond to every request efficiently and promptly. Good breakfast, reasonably priced. Rooms comfortable. However...no turn down service as standard (unless specifically requested), small sized bath towels, shower only, spa very small and ill equipped (need to give 30 mins notice for...

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Helpful?
Thank y0ungs4
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Hello. Thank you for adding comments, it is very important to us. Each room has a minibar. There are built-in cupboards. Frequently next to the desk. We are pleased that you have chosen The Bonerowski Palace.

Reviewed 3 weeks ago

Large room very dark only small lamps.good but dark bathroom Only tea bags no coffee, no milk had to ask each day Waited over an hour in the restaurant for our evening meal which was forgotten Breakfast choice limited , not five or even four star First night extreme noise coming from one of the hotel rooms until approx 5am.so...

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Helpful?
Thank Linda B
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Hello. Thank you for adding comments. We're sorry that you encountered problems. We will try to solve them. We invite you to Krakow and to the Palace. Maybe we can surprise you. Thank you and best wishes for the New Year.

Reviewed 3 weeks ago

STAYED in a suite at the Place in Krakow this .... is a palace with so many great things in the room a robe was given to me I think that was very thoughtful....The breakfast had more chooses and what a spreed from fishes three types four different sausages fresh fruit, cheeses from farms near this property and the Polish...

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Helpful?
Thank thomas p
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments. For us it is very motivating. We invite you to Krakow and to the Palace.

Reviewed 4 weeks ago

Well where to start on arrival we where told the hotel had double booked and we would have to stay at a property away from the square .we stood are ground and they moved the next guest instead.No manager and the girl on reception could not see the problem if we wanted to stay somewhere elese we would have booked...

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Helpful?
Thank masonic9
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We are very sorry that you have such experience. As for the club. I think it was a weekend. Then the guests have fun at the club. We can not keep an eye on visitors. Everyone plays as believed. This has never happened anything that would jeopardize the safety of guests. We hope that the next visit will be more...

Penrith, United Kingdom
Reviewed 4 weeks ago

Stayed for three nights. Despite a rather inauspicious arrival as my mother tripped over the entrance step and fell flat on her face in. Front of reception, this hotel had everything required. The location is excellent on the main square in the old town. The room. Was gorgeous; furnishing was beautiful and beds very comfy. We were there for the...

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Helpful?
Thank jackie b
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments. We are very glad that you liked the hotel and we hope that visiting us in the future.

Bradford, United Kingdom
Reviewed 4 weeks ago via mobile

First time in Poland, stayed here and was in the penthouse suite, all the rooms are superb, breakfast not the best but not the worst we have had, it's in a great location right on the square close to all the attractions. I would stay here again

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Helpful?
Thank grahamfearnley
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Come and visit us often. Thank you for your comment.

Barnsley, United Kingdom
Reviewed 5 weeks ago

Bang in the main sq central to all things Krakow this was a great hotel very clean Rooms were great with super comfy beds. Hotel staff very helpful The hotel takes you back in time with its decor The room we had was a lot bigger and grander than you normally get elsewhere for the money we paid Breakfast was...

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Helpful?
Thank Keith P
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you. For such comments should work hard. Thank you for your feedback and hope to see in Krakow.

Reviewed 17 December 2016 via mobile

Loved the rooms, both the size and decoration. They're enormous and beautiful, very grand. Breakfast was excellent, although on the first day we had to seek out the young lady to help us. On the second day, the Sunday, the young was excellent. The front desk staff were lovely. No robes in our room and no coffee meant for disappointment....

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Helpful?
Thank BABAJANGAS
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We thank you for your opinion. We hope that you will return to the Palace!

SURREY
Reviewed 7 December 2016 via mobile

Stayed at this hotel for 4 night because reviews were so good. The actual location of the hotel right in the main square was the best thing about it. The room was ok, bed comfy and clean. There were holes in the sheet. There was no coffee only 2 tea bags no creamer or milk. The breakfast buffet was ok...

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Helpful?
Thank WOKINGFCSurrey
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments. We hope that your next stay will be hassle-free. Best Regards

Liverpool, United Kingdom
Reviewed 1 December 2016 via mobile

Bang in the main sq central to all things Krakow this was a great hotel with super staff. Rooms were great with super comfy beds. Hotel double glazed so no noise. Breakfast was a buffet and keeping certain elements stocked ( juice bacon sausages) was patchy over the 4 nights we are there but staff always responsive to a request....

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Helpful?
Thank ged_stamper
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments, it is very important to us

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 

Additional Information about The Bonerowski Palace

Address: ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $167 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Reservation Options:
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow
Hotel Style:
#9 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#36 Luxury Hotel in Krakow
#49 Family Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from The Bonerowski Palace staff and other travellers.
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Questions? Get answers from The Bonerowski Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“JUST be a kind person TREAT the desk clerk with respect and it will be ok!!!”
 of 5 bubbles thomaspF4369UE, 31 Dec 2016 | Read review
“There are so many better hotels unless you get a cheap deal stay somewhere better.”
 of 5 bubbles masonic9, 25 Dec 2016 | Read review
“get one with a view of the sq”
 of 5 bubbles KeithP776, 20 Dec 2016 | Read review
“We had a room which overlooked the biggest square in the EU - no problems with noise and the view from the balcony was Papal.”
 of 5 bubbles MarcWeinzweig, 19 Oct 2016 | Read review
“For space and style, try a suite”
 of 5 bubbles kennethh708, 28 Sep 2016 | Read review
5 of 5