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Sheraton Grand Krakow

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 196*
USD 155*
Great Deal
USD 172*
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Sheraton Grand Krakow
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1,932 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
Dublin, Ireland
Reviewed 25 April 2014

Stayed in the Sheraton in November for a week. Beautiful Hotel. A bit expensive but well worth the money. Great location 5-10 mins from the old town, which hasent changed, still as it was in the 40`s. The hotel was well equipped with all the usual facilities, pool, gym etc. Wifi in public areas. A great sports bar, with great...

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Helpful?
Thank johnmichaelandrew
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your generous summary of the stay at Sheraton Krakow Hotel – we are all extremely grateful for it. Indeed our central yet quiet location is a true asset for the hotel, thank you the lovely photos you have posted, they will surely give a bit of this feeling, reflect Krakow and hotel’s atmosphere. We hope...

London, UK
Reviewed 24 April 2014

You stay at a Sheraton because you want to know what to expect, and this was no exception. A chain hotel, well maintained, modern in design, a comfortable bed to sleep on and a well equipped bathroom and shower. Acceptable service; standard buffet breakfast; reasonable food (both room service and in the restaurant). The hotel is situated right next to...

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Helpful?
2Thank Peter_R_Smith
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Peter, Thank you for your rewarding feedback of Sheraton Krakow Hotel located in the embraces of Wawel Castle & Wisła river. Indeed, Junior Suite has so much to offer – spacious interiors, best guard to your night sleep – Sheraton Sweet Sleeper Bed®, lovely views and access to the relaxing Club Lounge with variety of snacks & beverages –...

Swindon, United Kingdom
Reviewed 24 April 2014

Revisited the Sheraton in February. Yet again they didn't fail to please. It was my husbands birthday and the hotel very kindly arranged a cake, which was delivered to our room on arrival. The staff really are a wonderful team, very obliging and professional. Jan, the door steward, in particular, was a wonderful, happy individual, always had a smile on...

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Helpful?
1Thank johnboy12311
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Here at Sheraton we truly believe that special moments are better when shared and surely deserve going the extra mile for a special occasion. I am glad we could give our extra touch to recognize your husband’s birthday and that it was to your liking. Entire Sheraton Krakow Team loves to be part of such celebrations so please...

Rumbeke, Belgium
Reviewed 23 April 2014

Perfect location to visit the beautiful city of Krakau. The rooms are very nice, but the smell of cigarettes in a non smoking room was not nice. We couldn't get another room. This is the only disadvantage I can tell about this hotel.

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Helpful?
Thank peter v
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Peter, Thank you very much for sharing your feedback with TripAdvisor community. Indeed the central location of the hotel allows to explore the majority of the most beautiful sightseeing points on foot and enjoy the neighborhood of Wawel Castle & Wisła river, not forgetting about outstanding views over the city from our Lounge Bar & Roof Top Terrace located...

Brighton, Michigan
Reviewed 22 April 2014

This is a great place to stay right on the river with beautiful views and a very short walk to the platz in the center of town. Had a great stay with really nice people. The service is great and the prices are so much lower than the rest of Europe.

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Helpful?
Thank Douglas C
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Douglas, It is always very gratifying to receive such a praise from an experienced guest like yourself – the TripAdvisor Top Contributor. Thank you for your praising words, will gladly pass on the comments to our dedicated Team. Speaking of great view, we hope you had the opportunity to visit our Lounge Bar & Roof Top Terrace to admire...

Lancs
Reviewed 22 April 2014

Lovely hotel, nice large room. Excellent breakfast. Would definitely return to this hotel. bar was quite expensive but can be expected in a 5 star hotel. My only moan is we were kept waiting to get our rooms as we arrived early. Obviously not the hotels fault really but was just inconvenient for us when we had kids with us!

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Helpful?
Thank traceyGLancs
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Tracey, We are very grateful for this constructive feedback of yours! Pleased to hear you had a comfortable stay with us and will want to repeat the experience. We look very much forward to welcoming you again in not too distant future! Best regards, Angela Saliba General Manager Sheraton Krakow Hotel

New York City, New York
Reviewed 20 April 2014

We were here for a week for a first trip to Poland and I was blown away by the level of service at this place, especially after just coming from the St. Regis in Rome which was a total disappointment. While the room was a standard one, we had a nice view of the river and castle. The club lounge,...

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Helpful?
Thank Stan P
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, What a charming summary of your stay - could not thank you enough for this splendid comment of yours! We are so pleased that you enjoyed yourselves and that the Sheraton Krakow Hotel Team made you feel so welcome, it was a pleasure to meet you in person. We all find it most rewarding to know that this...

Belfast, Ireland
Reviewed 10 April 2014 via mobile

Great view from our room - we requested a river view and with weather suprisingly good for time of year this was beautiful. Staff were super friendly, helpful and wanted to do everything to make stay a great one. Sports bar was really good, creating a great atmosphere in what could easily be a very business-type hotel. Location - 10...

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Helpful?
Thank NokyEily
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much for the kind feedback and your words of appreciation towards our ‘helpful’ and ‘friendly’ Team. We are frank believers that hotel is much more than just comfortable interiors. The welcoming atmosphere and passionate & warm attitude of our Team members, both these facing our guests and these working behind scenes, really matter and can...

Montrose, United Kingdom
Reviewed 8 April 2014

The hotel was excellent , our first visit to Poland. It was our 40th Anniversary there was a bottle of champagne with strawberrys and chocolate in the room on our arrival { very nice gesture} We could not fault the hotel in any way. The staff very friendly and helpful. A prime location overlooking the river 2 minutes from the...

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2Thank Hynder
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Wonderful! I am a great believer in going the extra mile for a special occasion, or actually even two – anniversary and first visit to Poland & beautiful city of Krakow! I am so pleased we could be a party of this celebration and that you appreciated the Team efforts. To be described as '5 star staff' and...

Boulder City, Nevada
Reviewed 6 April 2014

Having never been to Krakow, we booked the Sheraton at the recommendation of our son and were pleasantly surprised. It is a luxury hotel in a superb location. Our room overlooked the Wistula River and when we went up to the roof top lounge, we were able to see the Wawel Castle and many of the church steeples. The hotel...

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Helpful?
Thank Patty1123

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
Official Description (provided by the hotel)
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $175 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#21 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floors are quietest (4&5)”
AnthonyG782, 25 May 2017 | Read review
“Ask for a room with the river view. It has more light and air and the view is impressive.”
miral_11, 19 May 2017 | Read review
“very good location,castle view.river view”
tinyrooms, 18 May 2017 | Read review
“10 mns walk to old town”
monikakR8287QY, 17 May 2017 | Read review
“Try and get a room at the front, with views across the river and to the castle”
876freddied, 17 May 2017 | Read review
5 of 5
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USD 155* /night
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Prices are for 1 room, 2 adults
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