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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,835 Reviews from our TripAdvisor Community

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Showing 1,427: English reviews
Dublin
Reviewed 22 January 2014

So the good things; staff are helpful, rooms are large and clean, hotel is close to old town centre. But as a business traveler there's a few things I've come to expect, one is free wifi in the room, it was chargeable; a decent TV with a good selection of things to watch, it took about 30 seconds to change...

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Helpful?
Thank Mikeyt101
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for the balanced feedback. I understand how important is the internet access nowadays, that is why we offer our guests secured high-speed connection throughout our building. It is free of charge in all the public areas of the hotel plus in the Link@Sheraton – supplied with 4 computers and a printer at your disposal. I must...

Surrey
Reviewed 17 January 2014

I stayed here with my husband in December and we were very impressed with the hotel. It's situated near the castle and about 10 mins walk to the main square. Request a room overlooking the river. Room are spacious with comfortable beds and very quiet. Hotel staff are very helpful and the concierge helped us with day trips. There's also...

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Helpful?
1Thank Zlani
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for letting other travellers know how impressed you were with our hotel and dedicated associates. Indeed our location is very convenient, in close vicinity of Wawel castle and just a stone-throw away from many of Krakow's main attractions – and there is so much to be explored! Just visit Monika, our Concierge, and she will surely...

Liverpool, United Kingdom
Reviewed 14 January 2014

We have just returned from a 5 day trip to Krakow and had a very comfortable stay in this hotel. The location is great - a 10 minute stroll from the old town and overlooking the river and Wawel castle. We stayed in a junior suite which gave us access to the club lounge and what a generous club lounge!...

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Helpful?
Thank SianH
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for this valuable and enjoyable feedback with a humorous twist – makes pleasure for reading! Can’t wait to share it with our dedicated Team, they will surely love not only the way you described the comfort of the suite and the Club Lounge, but their friendly attitude as well. But what is even more anticipated is...

Sheffield, United Kingdom
Reviewed 13 January 2014

The staff is a very courteous and helpful. The standard double room was comfortable and spacious.great facilities. The only negatives were extremely high pricing of internet and car park. Otherwise the location is excellent. The room partly faces the Wawel castle

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Helpful?
Thank drdemon17
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am personally delighted that you appreciated the service received at our hotel and took advantage of the central location, which indeed is very convenient for all the visitors to explore beautiful city of Krakow. Please note that we offer our guests highly secured internet connection, which is available free of charge in the public areas of the...

London, United Kingdom
Reviewed 12 January 2014

A great hotel with beautiful views across the Wisla river. We upgraded to club rooms, so more spacious rooms and access to the club lounge-great selection in here! The staff were all fantastic and nothing too much trouble. Really good location to easily get to all the areas in Krakow, especially Wawel. Will recommend and will definitely be back next...

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Helpful?
Thank LigiaK
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much! What a very kind review. Spacious Club rooms and exclusive access to the Club Lounge with variety of snacks & beverages make a perfect match and wonderful enhancement to Guest’s stay, I am glad to read you agree. The words of appreciation were passed to the caring Sheraton Krakow Hotel Team, we all wish...

Dublin, Ireland
Reviewed 8 January 2014

My wife and i have stayed in this hotel on a few occasions now. We both loved it so much we had our wedding reception there in June 2013! Apart from being in a great location, in a fantastic city, this hotel has the best service i've ever experienced! The staff are so friendly and helpful, it really is a...

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Helpful?
Thank cosnoe7
Castlewellan, United Kingdom
Reviewed 7 January 2014

I just loved this hotel and i dont say that too often. the rooms are big and having king sized beds which are really comfortable helps a real bit. the only downside for me is the tv it can be a real pain to use. But that will only bother you if you spen a good deal of time in...

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2Thank HolidayHog85
Dublin
Reviewed 6 January 2014

Just back from three night stay, very hard to fault this place - great room, good size, plenty of english stations - fantastic breakfast, everything you can imagine available - lovely staff, booked trips and taxis, couldn't be more helpful -prefect location, overlooking river between old town and Wawel -sports bar wasn't really my thing, but still had a drink...

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Helpful?
Thank Xtrahotvindaloo
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much for visiting Sheraton Krakow Hotel and for taking the time to share your experiences online. We are delighted to learn that you had a great experience with us and have passed on those compliments to the ‘friendly staff’, as there is nothing more rewarding to them than a feedback like yours! We anticipate your...

Swansea, United Kingdom
Reviewed 5 January 2014

Everything from arrival to departure was first class Husbands birthday whilst there. Cake and biscuits were delivered to our room by front desk staff Club class room excellent. Club lounge. What a surprise Must book to experience this fabulous hotel Breakfast Wonderful choice and well presented. Nothing too much trouble for any of the staff Would stay there again without...

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Helpful?
1Thank Mumbles33
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much for your praising comments. Fantastic you have chosen Krakow and Sheraton Hotel for the fabulous birthday celebration, and that we could enhance the experience with the ‘sweet touch’ – a cake delivered to the room. I must agree that the buffet breakfast in our restaurant The Olive is one of the most pleasurable morning...

Bristol, England
Reviewed 4 January 2014

This is a truly excellent hotel. Rooms are spacious and comfortable. Staff are super-friendly. Breakfasts are excellent with fresh omelettes to order, and lots of variety. There is a comfortable bar and a sports bar, all at good value drink prices for a 5* hotel. But the real highlight was a first-rate New Year's Eve (Sylwester) with a really good...

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Helpful?
Thank bristolreviewer
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your rewarding comments & ratings! It is more than a pleasure to read that you found our New Year’s Eve event one of the best ones you have attended. The hotel team was indeed committed to deliver a memorable event – we are happy that you enjoyed this special occasion with us. Taking into account...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $107 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#16 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those located at the front offer the best views”
 of 5 bubbles 348bartosza, 7 Feb 2017 | Read review
“Higher floors will provide a better view”
 of 5 bubbles 97melvinl, 6 Jan 2017 | Read review
“Overlooking the River was really nice.”
 of 5 bubbles geoffbund, 2 Jan 2017 | Read review
“ask for a room overlooking the river”
 of 5 bubbles elizashley, 29 Dec 2016 | Read review
“Make sure to ask for a non-smoking room and/or a room with an outside view. Get a massage from Edita.”
 of 5 bubbles TheWexican, 20 Dec 2016 | Read review
5 of 5