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Sheraton Grand Krakow

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Grand Krakow
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1,931 Reviews from our TripAdvisor Community

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Showing 1,497: English reviews
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Tel Aviv, Israel
Reviewed 2 days ago NEW

Very clean, central location and nice decorated hotel. A room with a river view is more expensive but to stay in a club room with Wawel`s view was good enough. Walking distance to all important sights. High quality breakfast . A taxi from the airport - 90 Pln . to the railway station - 30 Pln.

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Helpful?
Thank wnoam
Florida
Reviewed 4 days ago NEW

good clean hotel in desirable location. easy fifteen minute walk from old town center and jewish quarter. great breakfast buffet and lounge, great staff at both. rooms are typical sheraton but large for europe standards.

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Helpful?
Thank spylover
Vienna, Virginia
Reviewed 5 days ago NEW

It's clean. It has a good location. That's about it. Service is reminiscent of the communist days. It's an honor to get service from gruff personnel who don't speak English well (do they know that the EUs lingua Franca is English?). They are stingy with soap, lights are confounding. We initially stayed in the presidential suite with a decor that...

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Helpful?
Thank jenshadus
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, It was a pleasure meeting you personally to discuss the feedback provided. Great that you found our hotel clean and our central location close to the Royal Wawel Castle to be good. I was sorry to learn that you found the Wawel Presidential Suite to be too big for you and that the décor was not to your...

tel aviv
Reviewed 6 days ago NEW

Stayed at Sheraton for 5 days . The hotel stands for its 5 stars. The layout of the hotel is a little bit outdated , but very good maintanance , very clean all over including the room and the bathroom. The rooms are spacious , nice furniture, great sleep quality . We did not have breakfast included , but used...

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Helpful?
Thank mira l
Hyde, United Kingdom
Reviewed 6 days ago NEWvia mobile

The hotel was everything you would want it to be, clean , spacious and modern. There was plenty of room for my partner , myself and our 15 year old son to sleep and move around comfortably . Overall a very pleasant stay

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Helpful?
Thank melibob66
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your feedback. It is splendid that you found our hotel to be perfect – clean, spacious and modern. I am delighted that you had a pleasant stay and finally a nice weekend in Krakow. It would be nice to see you once again whenever your travels will bring you back to Krakow, Best regards, Angela...

Limassol, Cyprus
Reviewed 1 week ago

nice room , excellent breakfast, friendly staff.earlier check in without extra charge.very rich and quality breakfast, reception staff well informed for the town activities,taxi service on time for the pick up

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Helpful?
Thank tinyrooms
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. Good to know that you enjoyed your stay completely. I am happy that our guestrooms were to your liking, especially since we have just finished our guestrooms’ renovation. It is splendid that you enjoyed our breakfast buffet. Guest tend to praise the diversity of...

Gjovik, Norway
Reviewed 1 week ago

The people at the front desk, concierge, and service at the front door are wondrful!! Few elevators - can be a good walk to your room. Had water dripping from the roof into my breakfastplate one morning.. Concierge helped me to a good hairdresser - right now!! actually!! (I saw I had a little time available - and they received...

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Helpful?
Thank Monika K
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Monika, Thank you for sharing your opinion following your recent stay in our Hotel. First of all, I am pleased to hear that you found our service to be attentive and wonderful. Good to know that our Concierge was helpful, assisting also with last minute queries. Hope you enjoyed our Breakfast Offer with the huge variety of hot and...

Southend-on-Sea, United Kingdom
Reviewed 1 week ago

Booked by my employer, had no idea what the hotel was like and first trip to Poland. 20 Minutes from the airport by taxi (87PLN or 22 Euro), though there is a good, cheaper, coach alternative into the city centre which drops you off outside hotel. Quyite boring facade, which is a shame as it faces the river and the...

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Helpful?
2Thank Freddie D
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing such a detailed review with your thoughts related to your most recent stay. Good to know that there are so many aspects of your stay that you positively recommend. First of all, I am happy that you find our central location to be of added value, with close proximity to main square and with...

hampshire uk
Reviewed 1 week ago

Lovely hotel with a great location and only 20 minutes taxi from airport. Approx 1 hour to Auschwitz if that is your intention of visit. Pre book a guide online before you travel. We also visited the salt mine in the same trip. Approx £200 for 4 people in a private mini bus. Left the hotel at 9.15am and returned...

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Helpful?
Thank traveling1294
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing your opinion and choosing Sheraton Grand Krakow as your home away from home. Good to know that you found our hotel to be lovely and that our central location was to your liking. Hope that you fully enjoyed your travel experience and that we will also have the opportunity to welcome you back soonest!...

Bellevue
Reviewed 1 week ago

The Sheraton has a great location particularly if you're arriving as a group with lots of luggage. It is accessible by car/bus -- which gives it a distinct advantage from those boutique hotels located in the historic center. Service is sensational. Everyone I encountered was super helpful and friendly. The beds are very comfortable. Room amenities are also very good....

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Helpful?
Thank mshbnyehud
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your opinion and, above all for choosing Sheraton Grand Krakow as your hotel of choice in Krakow. I am pleased to hear that you enjoyed our convenient and central location. It is splendid that you found our staff to be attentive and amiable. Such feedback motivates our Team to further improve our hospitality and service....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
Official Description (provided by the hotel)
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $176 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#21 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with the river view. It has more light and air and the view is impressive.”
miral_11, 19 May 2017 | Read review
“very good location,castle view.river view”
tinyrooms, 18 May 2017 | Read review
“10 mns walk to old town”
monikakR8287QY, 17 May 2017 | Read review
“Try and get a room at the front, with views across the river and to the castle”
876freddied, 17 May 2017 | Read review
“Room 244 was a good size and was well lit. It faced a parking are which may or may not be important to you,”
berns424, 13 May 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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