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Novotel Krakow City West

1,261 reviews
#53 of 265 Hotels in Krakow
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Traveller (363)
Room & Suite (134)
Storyboard
Overview
  • Excellent39%
  • Very good48%
  • Average11%
  • Poor1%
  • Terrible1%
Travellers talk about
“free shuttle”(22 reviews)
“shuttle service”(15 reviews)
“old town”(62 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Novotel Krakow City West
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,261)Write a Review
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All reviewsfree shuttleshuttle serviceold townswimming pool and saunaminute taxi ridekrakow cityrecommend this hotelbus stoptown centrebusiness tripbuffet breakfast iswalk in showerinternet accessdecent hotelmini barstayed here for two nightsthe hotel offers
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201 - 205 of 549 reviews
Reviewed 12 April 2016 via mobile

Excellent value for money. Good food - both breakfast and evening meal. Excellent customer service and waiters & waitresses who can speak most languages. Polite and very helpful. Clean,comfortable and relaxing rooms with tea and coffee facilities.

Thank Jenny B
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 9 May 2016

Dear Jenny B, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

Reviewed 6 April 2016

The experience that I had in this hotel had both good and bad elements. I enjoyed the room (regular room), it was clean, on the spacious side, with normal sized beds and closet. The bathroom was also very clean and spacious. It also had free...More

2  Thank Mónica S
Response from Manager O, Customer Experience Team at Novotel Krakow City WestResponded 5 October 2016

Dear Monica, Thank you for your time and effort to share your feedback. We are looking forward to welcome you again. Regards, Customer Experience Team

Reviewed 4 April 2016

Everything was nice, and the price we had was very good. Rooms were clean, breakfast was nice. There is also shuttle service to centrum which is nice for tourists visiting Krakow. Although not mentioned by hotel, shuttle service from city back to hotel is not...More

1  Thank Igor_CZ
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 9 April 2016

Dear Igor Cz, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an...More

Reviewed 3 April 2016

Really good hotel with really good services with swimming pool and sauna and shuttle to town center of Krakow, The breakfast was delicious and plenty of choice. I really recommend this hotel, and the staff speaks English which is very important. I wish to come...More

1  Thank Luc C
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 9 April 2016

Dear Luc C, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback and know that we have done our best to make your stay as memorable as possible. I will...More

Reviewed 1 April 2016

Fantastic hotel and great value for money. Super clean room, great breakfast buffet and brilliant reception staff. All the places we wanted to visit were easily got to using the bus outside the door of the hotel. Would stay here again and would recommend to...More

1  Thank padhraicplc
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 9 April 2016

Dear Padhraicplc, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 46 - USD 76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#29 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 46 - USD 76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#29 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (363)
Room & Suite (134)
Dining (42)
Pool & Beach (6)
Hotel & Grounds (215)
Bathroom (39)
Business Centre & Event Rooms (15)
Family and Play Areas (12)
Questions & Answers
Ask a question
Charmaine M
22 January 2018|
AnswerShow all 2 answers
Response from Wojtek K | Property representative |
Hello, Thank you for your question but is it related to our hotel? Look forward to hearing from you, Best regards, Wojtek Kogut Guest Experience Manager Krakow
0
Votes
jolantasandrabroka
2 January 2018|
AnswerShow all 7 answers
Response from Wojtek K | Property representative |
Hello, Thank you very much for your question and the interest in our hotel. Indeed, we offer a twice a day shuttle service to our brother hotel: Novotel Krakow Centrum. Please note the space limited so the service is... More
1
Vote
Kyle C
10 October 2017|
AnswerShow all 4 answers
Response from Wojtek K | Property representative |
Hello there, We are very conveniently located from Krakow Airport. It will tale you approx 20 mins by taxi. Our Novotel is like between Krakow Centre and the airport. Hope this helps. Please let me know if you have any... More
0
Votes
Room Tips
"Don't think you can, all will have road noise!"
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"book a superior room as these are the rooms that have been updated."
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"High floors are best and when I was there 7th floor was modernised."
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"I would assume most rooms of the same standard are the same. 7th floor was quiet. 726 smelled of smoke, 724..."
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