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    Grand Hotel

    763 reviews
    #88 of 274 Hotels in Krakow
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    Ul. Slawkowska 5/7, Krakow 31-016, Poland
    Low prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
    Booking.com
    USD 97
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    Expedia.com
    USD 119
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    Hotel Website
    USD 91
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    Orbitz.comUSD 119
    Hotwire.comUSD 119
    TravelocityUSD 119
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    * Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
    Booking.com
    USD 97
    Expedia.com
    USD 119
    Hotel Website
    USD 91
    Orbitz.com
    USD 119
    Hotwire.com
    USD 119
    Travelocity
    USD 119
    Priceline
    USD 97
    Otel.com
    USD 91
    ZenHotels.com
    USD 93
    bedfinder
    USD 104
    getaroom.com
    USD 99
    TripAdvisor
    USD 97
    Hotels.com
    Prestigia.com
    View all 14 deals
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    Full view
    View all photos (494)494
    Traveller (269)
    360
    Panoramas (14)
    Dining (88)
    Certificate of Excellence

    About

    4.0
    Very good
    763 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    Full view
    Property amenities
    Room Service
    Restaurant
    Bar/Lounge
    Breakfast included
    Free High Speed Internet (WiFi)
    Banquet Room
    Business Centre with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Sauna
    Wheelchair Access
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    Room features
    Air Conditioning
    Family Rooms
    Minibar
    Non-Smoking Rooms
    Suites
    Good to know
    HOTEL STYLE
    Classic
    Luxury
    HOTEL CLASS
    763Reviews
    494Photos
    18Q+A
    100Room tips

    ReviewsSee all 18 questions

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    Traveller rating
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    Popular mentions
    Convenient to Krakow Square
    Sorry for the delay in reviewing but i spent several nights Oct/Nov 2018 in this beautiful hotel close to The Square...I found the service and the food excellent ,the room was spotless and very spacious ..In a heartbeat i would stay there again ,a beautiful and welcoming hotel…
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    Date of stay: October 2018
    Response from PR_Manager_WII, Dyrektor generalny at Grand Hotel
    Responded 2 days ago
    Dear Gerry, can I thank you for a fantastic review. I am more than happy to know your were satisfied with the service, the food as well as with the very spacious room. We are longing to see you among our Guests in the nearest future. Greetings from Kraków. Danuta Borysiak General Manager
    Read more
    Beautiful hotel, fantastic central location
    From our pick up at the airport by Martin to the gentleman who took our luggage from the room as we departed it was excellent. We loved the hotel, beautifully furnished, decorated and the breakfast was just lovely. The staff are so friendly and helpful and really nothing we…
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    Date of stay: February 2019
    Response from PR_Manager_WII, Dyrektor generalny at Grand Hotel
    Responded 2 days ago
    Dear Donna, may I thank you for being with us and for putting your remarks on Tripadvisor web site. We are happy to know that your stay was excellent. Thank you for appreciating our friendly and helpful staff, your satisfaction was a priority for us. We are waitng for your second stay wit us. Greetings from Kraków. Danuta Borysiak General Manager
    Read more
    Central location but rather bland
    Bland , boring decor total lacke lustre, we went for silver wedding anniversary and didn’t get so much as a smile from staff on the day! Central location but there are better hotels, this one misses all the bits visitors want.
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    Date of stay: February 2019
    Response from PR_Manager_WII, Dyrektor generalny at Grand Hotel
    Responded 2 days ago
    Dear Kim, thank you for the review. I am sorry to read such words, let me explain you that you went to our hotel and due to you silver wedding anniversary we offered you an upgrate ( you received a room of highier category with the price of standard one ), even if it is not obligatory. To be honest I do knot know a hotel which offers a gift to the Guests having silver or other wedding anniversary. Simply, it is not included in the room price in any hotel. If you need any explanations, please feel free to contact me. Yours faithfully, Danuta Borysiak General Manager
    Read more
    5 star hotel with 2 star services
    Stayed at Grand Hotel Krakow during a business trip for a week. Unfortunately the 0 degrees temperature outside was too much for the hotel's heating system. Although I told them the room was cold, no solutions were found. The breakfast was poor, some of the rooms that my…
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    Date of stay: December 2018
    Response from PR_Manager_WII, Dyrektor generalny at Grand Hotel
    Responded 2 days ago
    Dear Guest, may I thank you for the review. I can not refer to what you wrote about due to the fact that you did not give any details to verify the truth. Please feel free to contact me in this matter, I stay at your disposal. Yours faithfully, Danuta Borysiak General Manager
    Read more
    Terrible experience in tiny, freezing rooms
    After staying in a room for 1 week, I was moved to a different room for a much higher price. I expected an upgrade, but the new room was so small, I couldn't even lay out my luggage flat on the floor (basically the 1-person bed and the wardrobe occupied almost the entire floor…
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    Date of stay: December 2018
    Response from PR_Manager_WII, Dyrektor generalny at Grand Hotel
    Responded 2 days ago
    Dear Guest, thank you for the review, I can not agree with all remarks given by you. During check-in process you were informed that you had two different reservations and that the second one is for one single room. What else, we informed you about moving to the other room. I really do not imagine why you expected the upgrate? Let me explain you that it is given to Guests who are very frequent ones, who are very important persons, etc. These are the rules in each hotel. All managers I spoke to did not confirm that you contacted with them, believe me we all stay at our Guests disposal. We do not fight with our Guests at all. Satifaction of our Guests in the priority for all our staff. I also do not understand your remark about heating due to the fact that our housekeeping department reported that you opened the window in the room which you occupied, so the heating really did not work properly. Relating to the remark about the policemen on the hallways, they were due to the International Conference COP24 which was those days. Due to the COP24 room prices were very high in all hotels in Kraków. As far as I know you with the group were in Kraków to join COP24 as well. I can not refer to the remarks about breakfast because you did not give any details. If you need any other explanation, do not hesitate to contact me, I stay at your disposal. Yours faithfully, Danuta Borysiak General Manager
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    Album Categories
    All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
    Professional photo exclusively commissioned by TripAdvisorGrand Hotel
    The Double Room at the Grand Hotel
    Professional photo exclusively commissioned by TripAdvisorGrand Hotel
    The Fireplace Suite at the Grand Hotel
    Professional photo exclusively commissioned by TripAdvisorGrand Hotel
    The Executive Suite at the Grand Hotel
    Photo provided by managementGrand Hotel
    Looking into the bedroom
    PreviousNext
    123456…30
    Do the rooms have any cosmetics like shower gel and shampoo in the bathroom and if so what? Thanks
    Yes , a lovely range of shampoo, shower gel,soap,vanity set( cotton wool and earbuds , nail file) a shoe polisher and cloth , a shower cap.They also gave us complimentary bottled water and tea and coffee facilities in the room.some sweets too !
    0 votes
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    Do the rooms have stand up showers? Also please tell me about the breakfast- what was offered and did it change each day or stay the same? Also what is the cost of a taxi from the airport to the hotel?
    Tub and shower in ours. Good value and bfast good.
    0 votes
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    looking to book over April with my parents and partner.....my mum some times likes to stay in her room to rest , does this property have any English speaking TV channels for her? and does it have a lift ??thanks in advance
    Lift is available although you may have a bit of a walk depending on your room location. Limited English speaking TV programming.
    1 vote
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    Hi there My husband I are are going to Krakow for 4 nights in the February half term ( as all the girls on school trips) so I wondered does anyone know if the hotel has open fireplaces which are lit in Winter? Thanks. Catherine
    Dear Madam Really sorry but we haven't public fireplaces only in our apartments. But in our restaurant are candles for all winter whereby atmosphere in our hotel it's very warm. We are located near the market square where you can go for beautifull, romantic Winter walks. We invite you to our hotel!
    0 votes
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    have sent email to hotel regarding special request but got no reply anyone have an up to date email address please
    There are both Smoking and Nom Smoking Rooms. Here is the email I have for the Grand Hotel Kraków. fom@grand.pl Hope this helps
    0 votes
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    1234
    "Large spacious room but very beige! And no little luxuries "
    "Mini bar was very expensive."
    "tell the guests how to lower the heaters. one tends to bake in the rooms and has to leave the window open to not suffocate."
    "Avoid room 24"
    "A lovely room with plenty of space and a nice clean and modern bathroom with plenty of toiletries"
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    PRICE RANGE
    USD 80 - USD 271 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    grand hotel krakowgrand krakow
    LOCATION
    PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
    NUMBER OF ROOMS
    64
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