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H15 Luxury Palace is a hidden gem amongst treasured luxury hotels; a truly unique place located in the magical city of Krakow. Situated a mere two hundred meters from the largest medieval town squares in Europe, it is not a surprise that historically the building was a real Palace. The Lubomirski Palace was formed by merging neighboring townhouses in the XVI century, and with new architectural additions, H15 Luxury Palace was created in the XXI century to fuse the old with the new in a flawless synergy. With seventy distinctive rooms and apartments, our guests will experience the service, amenities, comfort, and luxury only suitable for a Palace. The interiors have been carefully designed to integrate both restored historical features and new modern aspects. Timeless stone fills the baths complimented by designer fixtures and glass. Modern furniture balances the interiors of the rooms creating an exceptional experience of elegance and luxury. The amenities also fit a Palace, consisting of Artesse fine dining restaurant (rated in the MICHELIN Guide), TheHours bistro with full bar, fitness center, swimming pool, jacuzzi, wet and dry saunas, and a SPA. H15 Luxury Palace opened in June of 2020 to continue its historical journey of being a Palace, but this time as a luxury hotel. It opened as the second hotel under the H15 brand. The Palace wholly encompasses the mission of H15, which is to develop sanctuaries of creative design and luxury. As the only hotel in Poland, it was included in the list of the 15 most beautiful hotels in Europe in the "Fodor's Finest Hotels 2022".
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
City View
Languages Spoken
English, German, Polish, Ukrainian
Location
Ul. Sw. Jana 15, Krakow 31-017 Poland
Name/address in local language
H15 Luxury Palace
170 reviews
Getting there
Great for walkers
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The H15 Luxury Palace garners high praise for its sumptuous amenities, including a well-appointed spa and luxurious rooms that guests find to be of good value despite the pricier minibar. Attentive service by professional staff is routinely highlighted, although a few guests have had less satisfactory encounters.
The hotel's regal atmosphere, blending historic elegance with contemporary comforts, along with its spotless cleanliness, especially in the rooms and spa, is frequently commended. Its prime location near Krakow's main square also comes in for special mention, contributing to its popularity.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Professional
Amenities
Opulent
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We have just returned from our superb stay at H15 Luxury Palace hotel in Krakow. The reviews don't lie. This really is a fabulous hotel with fabulous staff. The interior arched ceilings are just stunning and spotlessly clean. It is located just a 1 minute walk to the town centre. We used the spa and wellness centre along with the bistro bar and could not fault this in any way. We stayed in room A103 which is a feature advertised room just oozing opulence. I will definitely stay here again. Breakfast was to die for....... Eggs Royale cooked to perfection. Golden yolks!!!! Beautiful choice of continental meats, potato salad and a variety of cheeses to mention but a few. We had an early start to visit Auschwitz and the hotel prepared a beautiful take out breakfast. Overall H15 Palace Hotel went over and above to make sure our stay was to perfection. Thank you to everyone!!!!! See you again soon
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Just book it!! Stunning
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Response from Magdalena Maciejewska, General Manager at H15 Luxury Palace
Responded 17 Dec 2024
Dear Guest Thank you so much for your glowing review of H15 Luxury Palace. We are truly delighted to hear that you had such an exceptional stay with us. It’s wonderful to know that you enjoyed every aspect of your visit, from our stunning interiors and convenient location to the spa, wellness center, and bistro bar. Room A103 is indeed one of our special highlights, and we’re thrilled that it met your expectations for opulence and comfort. Your kind words about our breakfast, especially the Eggs Royale, warm our hearts – we love starting our guests’ days with a delicious and memorable meal. We’re also pleased that our team could provide a lovely takeaway breakfast for your early trip to Auschwitz. Ensuring every detail of your stay is seamless and special is what we strive for. Your kind recognition of our efforts means the world to us. We can’t wait to welcome you back soon for another fabulous experience. With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****
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We booked a superior room through Hotels.com and upon check in we had been upgraded to a deluxe, due to our status with hotels.com. We appreciated the upgrade but the reception staff just wasn't pleasant when checking us in. The bag porter was friendly and showed us how everything worked in the room which we also appreciated.
Our room B001, was on the main level of the hotel tucked away in a private like corridor behind the restaurant.. the location of the room was quiet and private. This room is more of a suite, massive in size, with a separate eating area from the bedroom along with a private terrace. The room was well equipped with black out, motorized curtains, plenty of seating, a fully stocked mini fridge (albeit extremely overpriced even by european standards), air conditioning and heating (very happy that both worked during our stay in December as we prefer to sleep in a cooler climate at night, even in the winter). Unfortunately, the beds are extremely firm and the blankets sleep really hot. The shower bath combo is not practical in this situation as it has a small glass partition that allows water to flood the bathroom.
The positive: +Great Location +Spacious rooms +Well designed +Ability to book private transfers to and from airport +The price
The negative: -The reception staff, very unpleasant. -The room smelled musty, almost of mold or mildew. -The shower/tub in the bathroom floods the floors when in use... this is most likely the cause of this room smelling off.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
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Even before we arrived the Hotel concierge (Agnieszka) was incredibly helpful in booking tours ahead of our arrival. The Hotel itself is very well appointed, and the location is perfect for exploring Krakow. I found all the staff from the cleaners, receptionists and the very attentive young ladies at Breakfast so polite and dedicated to ensuring that our stay was memorable. The room was spacious and very comfortable with a generous amount if storage and an excellent bathroom. Beds were very comfortable, and the rooms were cleaned daily, upon request, to a high standard. I don't normally write reviews but it would have been remiss of me not to do so on this occasion. I woukd highly recommend this Hotel and I woukd stay again without any hesitation.
Thank you
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 23 Dec 2023
Dear Matthew, Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share this brilliant review. I am grateful you chose our hotel and valued the top service. All the staff we are always eager to take the extra mile to find a perfect option for our Guests. Indeed the location is a great asset - in the quiet surrounding of St. John's Street, neighbouring the famous Czartoryski Museum housing Leonardo DaVinci's "Lady with the Ermine" and next to the beautiful late baroque Piarist church. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again. Sincerely yours, Marcin Ziobro General Manager H15 Luxury Palace *****
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This hotel is simply outstanding. A 5 star hotel with 5 star service, care and attention. In the heart of Krakow, the hotel is a few minutes' walk from the old town square. The furniture and decor are exquisite, and the rooms are spacious and comfortable with high ceilings, and a large bathroom with heated flooring. I particularly like the modern touches they have provided - a touch screen by the door which you can choose for 'do not disturb' or request for housekeeping. I will not hesitate to stay here again.
Hotel staff and front desk went out of their way to accommodate and took great care of us.
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Date of stay: September 2022
Rooms
Location
Service
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Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 28 Oct 2022
Dear sheenies2015, it is a pleasure to be reading such an encrougaing review for H15 Luxury Palace Hotel in Kraków. I am delighted that you enjoyed our service. Thank you for complimenting on our building's construction, rooms decor and other facielieties. I am looking forward for your next visit to our hotel so that we could provide you again with some unforgettable moments Best regards, Marcin Ziobro General Manager H15 Luxury Palace *****
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We have just returned from a wonderful stay at this luxurious hotel, within such a perfect location. All the hotel staff were lovely and served us so very well. We stayed in an exceptionally spacious suite, with everything we needed available. We made use of the hotel private driver service for arrival and return airport transfers, as well as a private tour to Zakopane - We would highly recommend. Slightly disappointed that the spa wasn't available on this occasion, however we are really looking forward to our return in December 2024. Thank you for making our stay so enjoyable!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Make use of the Private Driver opportunity.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 16 Jan 2024
Dear Guest, Thank you sincerely for your delightful review! We're thrilled to hear that you had a wonderful stay at H15 Luxury Palace and enjoyed the perfect location. It's heartening to know that our staff provided exceptional service, and you found the suite spacious with all your needs met. We appreciate your understanding regarding the spa's unavailability and are delighted to hear you plan to return in December 2024. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****
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The friendliness of the staff here is nothing short of sensational. That something like this still exists today.
We spent four nights in this hotel.
Quick check-in, pick-up and drop-off service for the car from and to the garage further away, easy table reservations in restaurants.
Main square and sights within walking distance.
The breakfast buffet is manageable. However, it is characterized by the fact that only top-quality products are used. The variety of fruit and vegetable juices on offer is astonishing, as well as sushi and a nice selection of fish of remarkable quality. Various small dishes can be ordered according to the table display. Eggs are also prepared in the usual ways.
Wonderfully large room, very quiet with a high, bright window overlooking the inner courtyard. Spacious bathroom, unfortunately with a shower in the bathtub.
The hotel bar has to endure stepmotherly treatment. There is no light beer on tap on Friday evenings. The bar menu tells you with horror that only four cocktails are offered. That is MEGA-weak, however. But it shouldn't detract from the overall impression.
CONCLUSION: Absolutely recommendable hotel, which rightly deserves 5***** stars.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in an excellent location in the old part of Krakow. The main square is about 200m but the hotel its quiet and not noisy from the street outside. When we arrived we were offered drinks and given an upgrade of our room which was a lovely touch. The breakfast was fabulous we also ate in the bar and that was very good too. For me apart from the lovely historic decor what makes this hotel is the staff everyone that we came in contact with were friendly, helpful and professional , we had an excellent stay.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Magdalena Maciejewska, General Manager at H15 Luxury Palace
Responded 10 Dec 2024
Dear Carol Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed the hotel's location, the breakfast, and our bar, as well as the historic decor. It’s especially rewarding to know that our staff made such a positive impression on you. We truly appreciate your kind words and look forward to welcoming you back to H15 Luxury Palace for another excellent stay! With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****
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We stayed at the H15 palace from 22nd November until 25th November and i cannot recommend this place enough. Nothing was too much trouble, we didn’t eat at the Michelin restaurant so cannot comment, we had room service ordered to the room and they made us food from the original menu and the oriental menu also, we dined in the al a carte restaurant where again the staff were exceptional always going above and beyond. At breakfast they are friendly attentive and overwhelmingly professional at all times! We attended the Spa yesterday November 24th for my birthday and as i’m currently pregnant they gave myself a head, shoulders and neck massage with a facial and it was perfect. My Husband had a sports massage for 75minutes as he suffers with his lower back, we then indulged in the spa afterwards, two members of the team Dominika and Karolina went out of there way to bring me a beautiful mouse, macaroons then sang me happy birthday with beaming smiles on their faces, it was so lovely. The staff here are second to non upon entering the hotel, you are welcomed by welcome drinks, a massive smile and warmth from the reception team, to the wonderful man who assisted us with our bags and gave us a tour of our suite. We would not hesitate to come back for another visit. The hotel arranged our trips to the salt mines and Austwich, they arranged a driver to drive us morning to night to and from our trips and arranged a private guide. Our experience here has been wonderful, thank you so much for such a memorable first time in Krakow and a wonderful birthday! All our love and more Mr & Mrs Neilson (Room A110) x x x x
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Magdalena Maciejewska, General Manager at H15 Luxury Palace
Responded 10 Dec 2024
Dear Mr. and Mrs. Neilson Thank you so much for your incredible feedback! We are truly delighted to hear that your stay at H15 Luxury Palace was exceptional from start to finish. It warms our hearts to know that our staff, from the reception team to Dominika and Karolina, went above and beyond to make your stay memorable, especially for your special birthday celebration. We’re also pleased that you enjoyed the room service, the spa experience, and the assistance with your trips to the Salt Mines and Auschwitz. Your kind words about our team mean the world to us, and we are grateful for the opportunity to have been part of such a wonderful experience. We would be absolutely delighted to welcome you back for another visit. Wishing you both all the best, and thank you again for choosing H15 Luxury Palace for your first visit to Krakow! With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****
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Excellent , This is a beautiful hotel but for me what stands out is the staff, who are all pleasant , helpful and professional. The location was for us perfect a few minute walk to the main square but the street the hotel is on is not noisy. If I was in Krakow again I would definitely stay here again.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Magdalena Maciejewska, General Manager at H15 Luxury Palace
Responded 10 Dec 2024
Dear Carola Thank you so much for your kind words. We’re thrilled to hear that you enjoyed the H15 Luxury Palace and found our staff to be pleasant, helpful, and professional. It’s great to know the location was ideal for you, offering both convenience and peace. We would be delighted to welcome you back on your next visit to Krakow. With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****
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This hotel had the most excellent customer service team I’ve ever experienced. From the outstanding concierges, front desk team, house cleaning staff, and restaurant teams, the attention to detail and personal care felt above and beyond. Thank you for a phenomenal stay. I will be back again.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcin Ziobro, General Manager at H15 Luxury Palace
Responded 20 Sept 2023
Dear Kimberly, Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share your lovely review. I am grateful you chose our hotel and valued the top service. I am so happy you complimented the staff. These are people with a power that steers them to take an extra mile each time they provide every little bit of the guest experience. It usually goes naturally and I believe this is why our Guests feel that well taken care of. We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again. Sincerely yours, Marcin Ziobro General Manager H15 Luxury Palace *****
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Dear Hols, thank you for contacting the H15 Luxury Palace. There are two set menu options at Artesse Restaurant (Michelin recommended). Set I including seven tasting dishes is 380 pln and Set II with nine tasting dishes is 440 pln. Both can be offered with optional wine paring sets (290 pln along with Set I and 380 pln along with Set II). Please feel free to reach out directly and we will be happy to place the booking for you. More details are available on our website artesse.pl
There are more places to choose from in the Krakow area.
PRICE RANGE
AU$259 - AU$439 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
H15 Palace Hotel
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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