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Hilton Prague Old Town

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#101 of 670 Hotels in Prague
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Prague Old Town
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3,008 Reviews from our TripAdvisor Community

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Showing 2,410: English reviews
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Reviewed 2 days ago NEWvia mobile

The hotel is very good, staff are very helpful & polite. There are very few smoking rooms, I couldn't get one because they were fully booked. Room was wide & clean. Internet is average, signal is not very good.

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Helpful?
Thank Diaa M
Quentin P, Front Office Manager at Hilton Prague Old Town, responded to this review

Dear Diaa M, I was delighted to read that you enjoyed your stay in Hilton Prague Old Town. Also thank you for your constructive remark about the speed of our wifi. We will review our installation. Looking forward to welcoming you back in Prague. Best regards, Quentin Page Front Desk Manager.

HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Firstly I would like to say a thank you to the hotel for what was a great stay and great experience. Room I paid a little more for the executive governor suite, it is lovely and worth every penny. The split living and dinning area by the 55inch LG smart tv is huge. Trust me if you can fill the...

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Helpful?
1Thank Stuart H
About Hotel's Favourite Review
miroslav_pijak, Tým podpory webu TripAdvisorFront Office Manager at Hilton Prague Old Town, responded to this review

Dear Stuart H, Thank you very much for sharing your very kind and detailed comments of the Hilton Prague Old Town Hotel. I am certainly happy to learn you were completely satisfied with every aspect of your stay and we are looking forward to welcoming you back to Prague in the not too distant future! Warm regards, Miroslav Pijak Front...

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

This hotel was in a nice quiet part of the city with just a 10 minute walk to the square. A shopping centre and lots of restaurants are close by, as is a tram stop. We walked everywhere including to the bridge and the castle which we really enjoyed. The hotel was clean, quiet and had a lovely bar for...

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Helpful?
Thank SaffraJay
Quentin P, Front Office Manager at Hilton Prague Old Town, responded to this review

Dear SaffraJay, Thank you for sharing such a nice review about your recent stay Hilton Prague Old Town. And thank you also for praising the quality of our bar. As you mentionned, the location of the hotel is more than convenient. We wil share your comment about the room service menu with the corresponding departments. Looking forward to welcoming you...

Reviewed 6 days ago NEWvia mobile

This is supposed to be a five star hotel. If it is, it is really bad one. The reception personnel was not train for a good customer service. My husband and I booked this trip together, however a last minute change on his work schedule prevented him to leave. So, I decided to go on with the plan. I had...

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Helpful?
Thank Gunay L
Pavlina_Kuhanec, Tým podpory webu TripAdvisorFront Office Manager at Hilton Prague Old Town, responded to this review

Dear Gunay L, Thank you very much for your stay and giving us the opportunity to read your feedback. I am very sorry to learn, that we did not met your expectations fully, however I must add, the front desk team reacted correctly, the availability of the Hilton Honors benefits is very much connected to the stay of the cardholder....

Olympia, Washington
Reviewed 1 week ago via mobile

If you are looking for a full service hotel, this is a good choice. We especially enjoyed being on the executive level, not only for the complementary breakfasts and cocktails/ hors d' oeuvres, but also the dedicated concierge who was very helpful with recommendations and bookings.

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Helpful?
Thank SummerGirl2015
Pavlina_Kuhanec, Manager at Hilton Prague Old Town, responded to this review

Dear Madam, Thank you very much for sharing your very kind comments of the Hilton Prague Old Town Hotel. I am certainly happy to learn you were completely satisfied with our location, comfort and cleanliness of your bedroom, and helpfulness of our Team Members. We are looking forward to welcoming you back to Prague in the not too distant future!...

Bristol, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for a long weekend just as the Christmas markets started and it was wonderful! The restaurant served great food and we treated ourself to room service which was also lovely. The room was very spacious, the bed was huge and so very comfortable. From my personal experience I couldn't fault the hotel, nor the staff who were...

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Helpful?
Thank JulesOHara
Pavlina_Kuhanec, Manager at Hilton Prague Old Town, responded to this review

Dear Ms. JulesOHara, Thank you very much for sharing your very kind comments of the Hilton Prague Old Town Hotel. I am certainly happy to learn you were completely satisfied with our location, comfort and cleanliness of your bedroom, and helpfulness of our Team Members. We are looking forward to welcoming you back to Prague in the not too distant...

Los Angeles, California
Reviewed 1 week ago

Stayed here for 2 nights in Prague. The rooms were clean and lovely. Easy walking distance to all the sights in Prague. There is a supermarket near by so you can stock up on snacks. A laundry service is a couple doors down so you can do laundry on the cheap (We did 2 small bags of Laundry for $30US)...

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Helpful?
Thank CurranWorldTraveler
Pavlina_Kuhanec, Manager at Hilton Prague Old Town, responded to this review

Dear Curran, Thank you very much for sharing your very kind comments of the Hilton Prague Old Town Hotel. I am certainly happy to learn you were completely satisfied with our location, comfort and cleanliness of your bedroom, and helpfulness of our Team Members. We are looking forward to welcoming you back to Prague in the not too distant future!...

Plymouth, United Kingdom
Reviewed 1 week ago via mobile

My parents and I stayed here as it was recommended by BA holidays and I am glad we did. The room I originally got given was spotless however the toilet smelt horrid. Without hassle the reception staff moved me instantly to another room which was wonderful service. They get cleaned everyday and they even folded my pjammas which I thought...

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Helpful?
Thank chloelouise1402
Pavlina_Kuhanec, Manager at Hilton Prague Old Town, responded to this review

Dear Madam, Let me please thank you for staying at Hilton Prague Old Town and taking time to share your comments. I am very pleased for your comments in regards of Housekeeping and their eagerness to clean room unfortunately sometimes too early... Please be assured that other comments were as well shared accordingly with head of departments in order to...

Mahwah, New Jersey
Reviewed 2 weeks ago via mobile

I have never had a good experience in a Hilton The service is poor and needs attention. I should not have to ask for the basic needs to be replaced like toilet paper. And when I do ask the house keeper doesn't comply.

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Helpful?
Thank MRM1952
miroslav_pijak, Manažer at Hilton Prague Old Town, responded to this review

Dear MRM1952, Thank you for staying in Hilton Prague Old Town and taking time to share your comments. I am very sorry to read your experience with the brand as such is not satisfactory. On the other hand I am very surprised to read about poor service in our hotel, as great service and team going above and beyond is...

Reviewed 2 weeks ago via mobile

If you need a good location and good service, it is a place to choose. I would recommend it to business travellers, not for a romantic break in Prague. Only 10 minutes walk from the main square and railway station.

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Helpful?
Thank Ilona M
miroslav_pijak, Manažer at Hilton Prague Old Town, responded to this review

Dear Ilona M, Let me please thank you for staying at Hilton Prague Old Town and taking time to share your comments. I am very pleased to learn our location and service were to your satisfaction. We are looking forward to welcoming you back in near future! Kind Regards from Prague, Martin Cipa Asst. Front Office Manager

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Staying in Nove Mesto (New Town)

Neighbourhood Profile
Nove Mesto (New Town)
Nearly 700 hundred metres long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theatres. National Theatre near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 

Additional Information about Hilton Prague Old Town

Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Price Range: $228 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, Priceline, Travelocity, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your Hilton Prague Old Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton
Hilton Prague Old Town Bohemia
Hotel Style:
#50 Family Hotel in Prague
#51 Business Hotel in Prague
#73 Romantic Hotel in Prague
#88 Luxury Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Prague Old Town staff and other travellers.
58 questions
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Cape Cod, Massachusetts
over a year ago
Torquay, United Kingdom
6 months ago

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Questions? Get answers from Hilton Prague Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor Junior Suite perfect”
stulisa, 11 Apr 2017 | Read review
“Rooms towards the entrance can be noisy, tram is passing by”
ViktorS814, 7 Apr 2017 | Read review
“Worth the extra for Executive Floor!”
Jalan2014, 4 Apr 2017 | Read review
“When booking request a city view as preference.”
Dex665, 24 Mar 2017 | Read review
“There are rooms with view and with no view, view is not very intersting anyway, wouldnt pay extra for it if offered.”
karinak915, 20 Mar 2017 | Read review
5 of 5