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After we complained to the staff that the apartment was not as advertised (Apartment 3 - top floor) we were greeted with rudeness, no support and hatred. This is the worst experience of customer service we have ever had in a ‘hotel’ (if you can...More
Response from Helena S, Owner at Hotel & Spa CarollineResponded 1 week ago
It's not true.
It's just an attempt of unpleasant guests who can not enjoy a vacation and invent lies to get a discount. Such clients are a bad experience, but we will not get poisoned, and we look forward to other, pleasant guests, fortunately, 99,9%....More
Everything was perfect, but in the end I had a problem, not with the owner but with booking. com. I had done a reservation with booking.com at a fixed price for two adults and a child. My reservation was correct. But booking.com had a mistake...More
Very cozy, clean apartment. Perfectly suits a family with two children. Perfect location. Not far from the center, but at the same time quiet and calm. In the apartment the toilet is separated from the bathroom. There is a dishwasher, air conditioning.
Special thanks to...More
My friend and I stayed at Hotel & Spa Carolline for 4 nights last week. The location is great, a few minutes walk to Charles Bridge and just 10 mins to Astronomical Clock. The apartment was large and the kitchen had all appliances we needed....More
Despite the fact, that I´m living in Prague, I choose Hotel & Spa Carolline for two nights stay with my kids during reconstruction of my own apartement. Owner Helena provided us us perfect personal service far beyond her duties. She spent a lot of time...More
One of the oldest neighbourhoods in town represents the medieval heart of Prague. It’s no surprise it is bustling with tourists every time of day. Križovnický square, overlooking Charles Bridge with Prague Castle in the background, is probably the most beautiful square in the city. Its unique historical atmosphere of gothic houses and churches, cobblestone streets and squares, and stone towers blend together with the
modern era. A vast array of bars, restaurants, dance clubs, international brand shops, galleries and hotels bring life to the old city. With its charming and picturesque cobblestone streets, the nightlife and parties will surely be unforgettable.