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Sheraton Prague Charles Square Hotel

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#157 of 670 Hotels in Prague
Certificate of Excellence
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Sheraton Prague Charles Square Hotel
Sheraton Prague Charles Square Hotel
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1,441 Reviews from our TripAdvisor Community

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Showing 1,015: English reviews
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Atlanta, Georgia, United States
Reviewed yesterday NEW

We stayed a week at this hotel. The room was clean and well appointed. The hotel served a delicious buffet breakfast daily. The staff was extremely friendly and helpful. In particular, ALAN was extremely helpful and went out of his way to make suggestions and give us helpful tips.

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Helpful?
Thank Jason M
Reviewed 1 week ago via mobile

This place is great and centrally located in an absolutely amazing city... Prague is just beautiful and I highly recommend visiting if you have the chance. Very close to the water and the night life. Absolutely stunning

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Helpful?
Thank John B
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear John B, Thank you very much for sharing you feedback with us as well as with other TripAdvisor users. I am delighted to read you had such a wonderful time in Prague and that our hotel made an enjoyable part of your trip. Please don't hesitate to contact me directly at anna.polanska@sheratonprague.com should you ever need assistance with a...

Pasadena, California
Reviewed 2 weeks ago

I was very happy and comfortable during my stay at the Sheraton Prague. My 4th floor room in the eastern wing was "basic" and its chairs were a little outdated, which are minor comments and not-at-all complaints. The bed was really comfortable, the room was quiet, the bathroom was very updated (great shower!), the in-room fridge/snacks were good, everything was...

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Helpful?
1Thank smarmydave
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear smarmydave, Thank you for taking the time to share your feedback with us and other TripAdvisor users. Your honest comments are very much appreciated as they give us the opportunity to improve. I am more than happy to learn that what made your stay unique and memorable was the dedication to delivering a perfect service. Thank you very much...

Toronto, Canada
Reviewed 2 weeks ago

I stayed for business and had a suite. The only reason I am not giving the property 5 stars is because I saw the standard rooms and they are quite small and the furnishings seem outdated. My suite was absolutely perfect, with a large bathroom and my fave part, a towel warmer! Access to the club lounge was useful for...

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Helpful?
2Thank AKto900
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear AKto900, Thank you so much for choosing Sheraton Prague Charles Square Hotel for your recent stay in Prague and for taking the time to express your kind compliments. We are delighted to know you found your suite to be perfect, enjoyed access to the club lounge area and that you were very well looked after by all. On behalf...

Reviewed 3 weeks ago via mobile

We visited Sheraton for new years eve... a nice hotel with helpful staff. The location is about 1km from the main square of prague. I believe breakfast could be much better and it needs improvement. Prague is a very nice city and it worth a second visit !!!

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Helpful?
Thank giorgoskk7
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear giorgoskk7, Thank you so much for choosing Sheraton Prague Charles Square Hotel for your recent stay in Prague and for sharing your experience with other travelers. We are delighted to read your lovely words towards our staff, location and your comments regarding the breakfast are noted. Please come visit us again. Yours sincerely, Natalie Richterova Guest Relations

Aylesbury, United Kingdom
Reviewed 4 weeks ago

Impeccable hotel with very helpful staff. The rooms were small but newly refurbished so comfortable with a great bathroom and superb waterfall shower. The bed gave a comfortable night's sleep and there was everything I needed for a business stay in the room. I would say that it felt sufficient but not luxurious like some 5-star hotels. I also felt...

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Helpful?
Thank kaosfusion
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear kaosfusion, Thank you very much for sharing your feedback with other TripAdvisor users. It is great to know you had a nice stay at our property! I am however sorry you felt you were not properly informed about how to explore the area surrounding our hotel. I would like to mention that our neighborhood is very safe, as Prague...

Reviewed 17 February 2017 via mobile

A very good hotel with a very good breakfast. The stuff is very polite. They really care about the guests. You are welcomed in the room with a warm letter and fruit. I am very satisfied with this hotel and i will return here for sure!

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Helpful?
Thank Anna v
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Anna v, Thank you so very much for your lovely feedback! I am glad you enjoyed your stay at Sheraton Prague Charles Square Hotel, especially the company of our staff as well as the welcome surprise out team prepared for you. Please don't hesitate to contact me directly at anna.polanska@sherartonprague.com next time you plan a trip to Prague. It...

Washington DC, District of Columbia
Reviewed 14 February 2017

In July 2016, we stayed for 5 nights. I used points as I am a platinum member. Staff was always very friendly and we LOVED the roof-top (where you can chill and have drinks and view the Prague rooftops and Castle). Room was nothing special, but clean, which is the most important to us. We took advantage of the many...

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Helpful?
3Thank Ricky_Bryan2017
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear richardmryan2017, Thank you very much for taking the time to share your feedback with us and other TripAdvisor users. I am delighted to learn you had a nice stay at Sheraton Prague Charles Square Hotel. Especially the fact that you enjoyed the company of our staff and appreciate their effort towards delivering a great service. Your compliments are the...

Sydney, Australia
Reviewed 10 February 2017

We stayed at Starwood hotels for 3 weeks across Europe at Christmas 2016. In short, this hotel is not a 5 star hotel. You have to pay to access the hot tub (which looks like a cheap outdoor tub placed into the ground). The staff are the rudest I have ever encountered. There were 4 adults with luggage and we...

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Helpful?
1Thank Mitch H
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Mitch H, We appreciate your valuable comments we received and I sincerely apologize on behalf of our entire team for the service challenges that you faced. I will be sure to follow up your specific comments regarding your transfer and I will share your feedback with my colleagues. Please do not hesitate to contact me directly prior to your...

Ilkley, United Kingdom
Reviewed 2 February 2017 via mobile

The hotel is in a convenient location, a 5/10 minute walk from the main square. The staff were very friendly and helpful, especially Allan who greeted us each day and gave us recommendations for our stay. The hotel itself had nice, clean rooms and also a tasty breakfast. I would definitely stay here again.

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Helpful?
Thank oliviaoddy
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear oliviaoddy, Thank for taking the time to share your feedback with other TripAdvisor users. I am delighted you enjoyed your stay at Sheraton Prague Charles Square Hotel so very much, your lovely comments about our staff will be shared with the entire team. Allan is actually one of our newest staff members, I am sure he will be more...

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Staying in Nove Mesto (New Town)

Neighbourhood Profile
Nove Mesto (New Town)
Nearly 700 hundred metres long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theatres. National Theatre near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 

Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Price Range: $156 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Sheraton Prague Charles Square Hotel Bohemia
Hotel Style:
#27 Spa Hotel in Prague
#91 Business Hotel in Prague
#128 Family Hotel in Prague
#133 Luxury Hotel in Prague
#193 Romantic Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Prague Charles Square Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Prague Charles Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 8th floor were extremely quiet”
 of 5 bubbles JasonM78, 29 Mar 2017 | Read review
“book a suite, they are larger and more quiet”
 of 5 bubbles AKto900, 10 Mar 2017 | Read review
“Ask for one that isn't internally facing or the only view you will get is the roof of an internal courtyard and the other rooms.”
 of 5 bubbles kaosfusion, 27 Feb 2017 | Read review
“Easy access to the river, safe, and near a metro”
 of 5 bubbles Ricky_Bryan2017, 13 Feb 2017 | Read review
“'Preferred Guest' rooms are smaller than the Deluxe Double rooms, strangely, but both were very nice.”
 of 5 bubbles MissA267, 29 Jan 2017 | Read review
5 of 5