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Verdanza Hotel

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1,455 Reviews from our TripAdvisor Community

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Showing 1,206: English reviews
Reviewed 2 weeks ago via mobile

We visited the hotel for the first time and I have to say it was amazing. Saul (Bell's Man) received us and helped out with our luggage and talked about the facilities while we were walking to our room. Dominique (FD Agent) checked us in and was very nice and gave us an excellent room with a magnificent view!! Our...

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Helpful?
1Thank Angie2203
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Angie2203, thank you for your enthusiastic recommendation. It's incredibly rewarding to see our hard work appreciated by our visitors. I will certainly share your comments with our team, particularly Saul, Dominique and Pablo. Hope to welcome you back soon. Best.

U.S. Virgin Islands, Caribbean
Reviewed 2 weeks ago

I liked the hotel. great views. saw the fireworks, really cool... the restaurant food was good. Breakfast was great. housekeeping was good. only thing to critique was..... the smell in the elevators...... I have had prior exposure to mold and the smell as I enter was eerily similar.... I would suggest that the management look into this asap... maybe the...

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Helpful?
Thank 255erin
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

255erin, thank you for taking the time to share your experience at Verdanza. I do realize that we have experienced increased humidity due to heavy rains over the past few months; however, please rest assured that we take health and hygiene seriously - fortunately mold has not been an issue. I trust we will be able to welcome you back...

New York City, New York
Reviewed 3 weeks ago

We had wonderful time there, great heated pool and jacuzzi, nice beach, hotel is very clean and we liked elevator that takes you from your floor right to pool area. Rooms a bit outdated but worth the money.

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Helpful?
Thank O4801KLdaniela
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

O4801KLdaniela, thank you for your visit. I am pleased to know you enjoyed your time with us. The hotel will be undergoing a renovation soon and we look forward to welcoming you back to impress you even more favorably! Best wishes to you and yours for the new year,

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

We took a cruise out of San Juan and flew in the day before (good thing too since our plane was delayed 8 1/2 hours). We had chosen the Hotel Verdanza as it was close to the airport and a beach, and we got a great price on priceline. Our room in the tower part was similar to what one...

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Helpful?
Thank David0514
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

David0514, have a wonderful time cruising our Caribbean region. We take pride in offering a welcoming experience at accessible rates - and look forward to welcoming you back to Verdanza Hotel for a leisurely stay in Puerto Rico. Best,

Oakland, New Jersey
Reviewed 3 weeks ago via mobile

Rooms comfortable, people friendly and helpful. The food and bar above average. My daughter highly recommends the macaroni and cheese. Clean pool, lots of lounge chairs and shade. Would stay here again.

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Helpful?
Thank Diane B
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Diane B, we would love to welcome you all back. All the best in 2017-and beyond! Best,

New York City, New York
Reviewed 3 weeks ago

The hotel was nice on the outside and lobby too, but the elevator is old and smelled like MOLD. The room was very small and also smelled old and like MOLD. The beds are old and made squeaky noises just by laying down. Did not provide a down comforter and the rooms are COLD even with the AC turned off....

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Helpful?
Thank Mrs_Pink212
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

I am terribly sorry that you did not enjoy your stay Clau dia. We take health and hygiene very seriously and take the opportunity to reassure you that despite having encountered much humidity due to an above average rainy season in Puerto Rico, mold is not an issue in any way. Meanwhile, do accept our apologies for the temporary malfunction...

Milford, Connecticut
Reviewed 3 weeks ago

We love staying at the Verdanza - we bring our dog and everyone is so friendly and welcoming from checking in to the staff at all the restaurants. Eighty20 Bistro has excellent staff. Dwight, Pablo and Andrea provided excellent service and were so kind and sweet. They even taught us about the Changos (birds) that greeted us in the morning....

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Helpful?
Thank Tracy M
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Tracy M, many thanks for your kind words about our hospitality. Rest assured that we will convey them to everyone on our team, especially Dwigth, Pablo, Andrea, and Saul. We look forward to welcoming you back to your home away from home in San Juan. Happy 2017!

southern oregon
Reviewed 4 weeks ago

We have stayed here in the past and have been very happy, overall. The restaurants in the hotel are very good and reasonably priced. The one thing that left a bad taste in my mouth was this: I accidentally booked our overnight stay on the outbound part of our trip to the BVI, instead of the inbound part. This resulted...

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Helpful?
Thank benddragon
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

benddragon, thank you for visiting us again; it is genuinely rewarding to welcome guests back. We definitely do not want you to be under the impression that we were misleading guests regarding hotel fees. These have been in place even during your first visit. Rest assured we have never and will never charge surprise, undisclosed fees on our visitors and...

Bayamon, Puerto Rico
Reviewed 4 weeks ago

Great family time celebrating christmas. Fast check in and out. Great price. The hotel staff including the restaurant was amazing. My kids love the pool. The beach close. The room and barhroom nice and clean.

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Helpful?
Thank rricardo_diaz
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Merry Christmas to you and your family, rricardo_diaz. Thank you for choosing Verdanza for a family getaway during the holiday season. Hope to welcome you back again soon. Best,

Loiza
Reviewed 4 weeks ago

Love everything since arriving. The ambience overall is very familiar, you don't feel like a stranger. Go to Burger Bar & try the nachos! Dare you to go barefoot around the room! So comfy, quiet & relaxing! The cleaniless everyday is on point. The personnel is very friendly.

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Thank myrjurip
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

myrjurip, learning that we have succeeded in making you feel welcome and at home is the best praise. Happy holidays! Best,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $166 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde
Hotel Style:
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#7 Business Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
38 questions
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Questions? Get answers from Verdanza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Up to the staff, as they know which floors and rooms are more updated than others!”
 of 5 bubbles JMikeMiguel, 18 Jan 2017 | Read review
“Yes I left tip for the room service, thank you.”
 of 5 bubbles 859alizep, 4 Jan 2017 | Read review
“Tower room was nice”
 of 5 bubbles David0514, 2 Jan 2017 | Read review
“Close to the beach & airport”
 of 5 bubbles Mrs_Pink212, 28 Dec 2016 | Read review
“The only thing that was a minor issue and I am sure it's because of the environment was the shower and bathroom sink could have improved water pressure. Otherwise wonderful room - cleaned daily and nice, comfy beds.”
 of 5 bubbles X1835MTtracym, 28 Dec 2016 | Read review
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