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Verdanza Hotel

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1,408 Reviews from our TripAdvisor Community

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Showing 1,169: English reviews
Winter Haven, Florida
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago via mobile

I booked on expedia since this was a VIP hotel.and I had VIP points to lower the cost. Very disapionted VIP benefits, no upgraded room, very small room , bad beds, looked very old hotel with limited refurbished procedures done. Lousy parking lot that needs paving and no cover from the rain from parking area. Bell man left at midnight... More 

Helpful?
Thank travelviper
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Viper, I am sorry to learn that your experience was not positive. I trust you can understand that upgrades are subject to availability - and whenever available, we are more than happy to treat our guests. While Verdanza is not a luxury property, we work hard to offer an inviting atmosphere as well as stylish, clean and safe facilities. Cheers, More 

Allentown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The Verdanza Hotel is very close to the airport but not within walking distance to the port for pre cruise stays. If you transfer to the port by taxi and traffic is heavy you could be delayed. If are doing a post cruise night then the Verdanza is the hotel for you. Check in was a slow, there were only... More 

Helpful?
1 Thank DRM_NJGirl
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Thank you for your sharing your experience at Verdanza, DRM_NJGirl, as well as your kind words about our service and culinary offerings. Please accept our apologies for the delayed check-in process. Looking forward to welcoming you back to impress you even more favorably the second time around. Best, More 

Level Contributor
11 reviews
Reviewed 3 weeks ago via mobile

The company that I work for ,booked the room for us . We were a group of several people , My group arrived around 11:30 pm at the hotel and we got a room around 2:45 am . The staff was really nice though , but the hotel was not ready for us .

Helpful?
Thank Santos M
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Santos M, thank you for taking the time to write. I am pleased to know that you were happy with our staff's hospitality. Please note that check-in time at the hotel starts at 3pm. Whenever possible we are happy to offer early check ins, provided that the rooms are available. At 2:45, you were actually able to check in early.... More 

San Francisco Bay Area
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 weeks ago

The hotel looks great from the outside, and desk service was good, but the check in and checkout procedures were unusually slow, even without many people checking in. Facilities are in a state of decay, and the mold smell on the elevator was overwhelming. Water pressure for the bathroom sink was almost non-existent. We had to call down to the... More 

Helpful?
Thank baytravelinduo
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

I am so sorry to learn that your experience did not meet your expectations, baytravelinduo, especially that you deemed our facilities to be in decay. That said, please accept our apologies if the check in and check out process took longer than usual, as this is not the first and last impression we wish to offer our visitors. Likewise, non-stop... More 

Aguada, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

We stayed for the second time this para October 20, 2016 (first time been in April 2014). We love Verdanza that first time. It was great! Clean room, great food and love the splash park by the pool. This time though was not great. The room we were given was dirty and the bed was facing the window instead of... More 

Review collected in partnership with this hotel

Helpful?
Thank Luz L
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Luz L, I am so sorry to learn here of your disappointment. I wished that as a repeat guest, you would have felt comfortable approaching our Guest Services team to allow us the opportunity to ensure your stay was a pleasant as possible - especially when it comes to cleanliness and hygiene, which we take seriously. Cheers, More 

Christiansted, St. Croix
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This hotel is very well kept, and walking distance from the beach. There's also a great restaurant and burger bar at the hotel and lots of other place to eat and drink within walking distance. It's also about 3 miles from the airport which makes it very convenient for overnight stays with early morning flights.

Review collected in partnership with this hotel

Helpful?
1 Thank Trisha L
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Trisha L, I am thrilled to read that your overnight stay was so enjoyable. We look forward to welcoming you back perhaps for a longer, leisurely stay in Puerto Rico. Best, More 

Albany, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I booked this hotel just for a convenient overnight stopover on my way to the Virgin Islands. Knew it was an older hotel so wasn't expecting much and am a great believer in 'you get what you pay for'. What a pleasant surprise. Rooms are basic, linens a little tired but it is very clean and service from all the... More 

Helpful?
Thank luv2explore2016
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

luv2explore2016, the title of your review says it all. I am thrilled that even with a brief stay you appreciated the little details that distinguish Verdanza - our hospitality, service and culinary offerings. We look forward to welcoming you back. Best, More 

Reading, United Kingdom
1 review
Reviewed 4 weeks ago

I am just back in UK after a week in Puerto Rico for work, staying at the Verdanza Hotel. The hotel was large and comfortable - very close to the airport, a 5-minute walk from the beach, and a 30-minute easy bus ride into old San Juan The best part of staying at the Verdanza was the staff. People at... More 

Helpful?
Thank ClareFurneaux
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

ClareFurneaux, it was a pleasure being your home away from home while traveling on business. Many thanks for your kind words about our service and hospitality; we take genuine pride in our team - and it is rewarding to learn how visitors notice and appreciate it. We look forward to welcoming you back next time your travels bring you to... More 

1 review
Reviewed 4 weeks ago

After reading your reviews I can only hope in having a great experience as the rest of the guest above, Excited to share in the experience for my first visit to Puerto Rico and hope to make great memories

Helpful?
Thank Alonzo E
Casablanca, Morocco
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2016

The hotel was few meters from the carolina beach , after working hours enough time to go out , the hotel was very good , since i was staying for 3 weeks i asked for upgarde , and it was granted , i got a nice view , extra space with a desk . My water doubled , kind of... More 

Helpful?
1 Thank YassineS
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

YassineS, it was a pleasure to have you with us for an extended stay; thank you for making Verdanza your home away from home while traveling on business. Best, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $167 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde
Hotel Style:
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#7 Business Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
37 questions
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Questions? Get answers from Verdanza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was in good shape my only complaint will be that in the mornings the sun will get into the bed by the side of the of the curtain, maybe taping that corner will avoid the sun comming into the bed. ”
 of 5 bubbles emilioo386, 1 Dec 2016 | Read review
“There's no microwave in the room”
 of 5 bubbles 922trishal, 10 Nov 2016 | Read review
“ask for swimming pool view or parking view so you can watch air craft landing and take off , and also clear sky to see rain”
 of 5 bubbles YassineS, 29 Oct 2016 | Read review
“All rooms are excellent and very well appointees and quiet.”
 of 5 bubbles patriciatT506NM, 1 Oct 2016 | Read review
“We had the king room with pool view, 3rd floor. Nice view, yet no elevators to the 3rd floor.”
 of 5 bubbles Garibaldo00, 27 Aug 2016 | Read review
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