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Verdanza Hotel

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Verdanza Hotel
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1,501 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
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Reviewed 4 days ago NEWvia mobile

excellent service! Spacious, clean and comfortable room! The pool area very nice and with space and attractions for the kids. The service was spectacular, everyone always helped us with a smile and especially thanks to the attention of Saul the trunk who kindly helped us through our stay and who suggested the best places to visit. Thank you Hotel Verdanza...

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Helpful?
Thank Claudia P
dhaacke, Manager at Verdanza Hotel, responded to this review

Claudia P, And thank you so much for staying with us. We are glad to hear you had an enjoyable stay. The service you received is the one we are known for and strive to always deliver to our guests. I will make sure to share your comments with Saul. He really enjoys hearing back from our past guests. Regards,...

Massachusetts
Reviewed 5 days ago NEW

Cannot say enough good things about our stay! Great people,great hotel, great food! Shout out to Felix on third shift ,we arrived at almost 3:00AM. Felix made sure we were comfortable ,went out of his way to help weary travelers! My one but, was men in the ladies room in the lobby. They were doing a photo shoot and helping...

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Helpful?
Thank Reader0108598
Schaumburg, Illinois
Reviewed 1 week ago NEWvia mobile

Just to be clear, I didn't choose the hotel. Poor lighting, electrical outlets pushed back into the wall, wifi that connects but goes no where, three restaurants but no coffee available until 7am, worn out and tired looking bathrooms, and hearing the airport noise all night long. What's not to like!? If I ever return to San Juan, regardless of...

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Helpful?
1Thank LLL160
dhaacke, Manager at Verdanza Hotel, responded to this review

LLL160, I am surprised to hear about the opportunities you encountered. Our standards require us to spot check all of the defective items you mentioned in your comments and a room may not be rented if any item is not in order. In regards to the coffee, our main restaurant, 8020 Bistro, offers coffee at 6am and you may also...

Brasov, Romania
Reviewed 1 week ago

I love Puerto Rico!!! I have so much fun all the time I'm here. People are so nice and happy very relaxed. I liked that The hotel is so close to the airport. But exceptional I love the hotel restaurant where you can have breakfast out side on the pool side where you can enjoin nice and quiet time for...

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Helpful?
Thank SiSi981
dhaacke, Manager at Verdanza Hotel, responded to this review

SiSi981, We are very happy to read that you love staying with us. We always strive to provide our guests with a memorable stay. I completely agree with you about 8020 Bistro, our main restaurant. Designed for both the guests who want to have a more formal dining experience indoors and for those who want to grab a bite to...

Lancaster, Pennsylvania
Reviewed 1 week ago via mobile

It was only a one night stay, but the service, atmosphere, facilities were pleasantly very nice. Would definitely recommend to family and friends. Five minutes away from the airport. Easy access to the city.

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Helpful?
Thank Ropr155
dhaacke, Manager at Verdanza Hotel, responded to this review

Ropr155, We are glad to hear everything was to your satisfaction. The Verdanza is definitely the place to stay when wanting to make the best of your time in Puerto Rico. Our convenient location and great facilities allows every visitor to have an enjoyable stay. We look forward to welcoming you back again in the future, hopefully next time you...

Reviewed 1 week ago

The hotel was very clean, well kept and pretty. The staff was very helpful and outgoing. The ambience was awesome, as soon as you walk in you know you are in a great place. Walking distance to the beach, restaurant are also walking distance. Will be staying there in the future!! Kid friendly!!!

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Helpful?
Thank Jugie7
dhaacke, Manager at Verdanza Hotel, responded to this review

Jugie7, Thank you so much for your wonderful review! We are delighted to hear you had a great stay. Our hotel is always an excellent choice for those visiting with family. Spacious rooms with the option of king or double beds, a great pool surrounded by tropical landscape and a pet park in case you choose to bring the dog...

Randolph, New York
Reviewed 2 weeks ago

The hotel was very clean, well kept and pretty. The staff was very helpful and outgoing. The only thing that I had a problem with was that the air-conditioning/heater didn't seem to work in conjunction with the thermostat. Room was VERY cold and when I turned up the thermostat to make it warmer in the room, it NEVER warmed up....

Review collected in partnership with this hotel
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Helpful?
Thank 490idac
dhaacke, Manager at Verdanza Hotel, responded to this review

490idac, Thank you for your review. I regret to hear of the issues you encountered with the A/C and bathroom. We always strive to provide our guests with rooms that are in perfect order, but sometimes challenges arise. If you reported the issue to our Guest Services team, I am sure this has already been corrected. Our most sincere apologies...

New Jersey
Reviewed 2 weeks ago

Our family stayed here in November - Rooms were large and clean, the pool was our favorite spot. Walking distance to the beach as well as many shops and restaurants. Staff was freindly and helpful throughout our stay.

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Helpful?
Thank Meghan D
dhaacke, Manager at Verdanza Hotel, responded to this review

Meghan D, Thank you so much for staying with us and for sharing your experience. We are truly an excellent choice when it comes to family vacations. Great location, beautiful pool area, walking distance to the beach and restaurants and staff that is eager to welcome guests and making every stay a memorable one. We hope to welcome you back...

Toa Baja, Puerto Rico
Reviewed 2 weeks ago

I spent 3 nights here, it was FANTASTIC! Excellent location, walking distance to the beach. Different restaurant, Tourist area, Close to restaurants, fast food and to the beach. The room was extra clean and more. hey are Pet friendly. In addition to the adult pool has a children's pool with jets with play area. Verdanza Hotel Staff members, the best!!....

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Helpful?
Thank evelynortizadams
dhaacke, Manager at Verdanza Hotel, responded to this review

evelynortizadams, Your comments pretty much sum up what any guest can expect when staying with us. We thank you for taking the time to write about your experience with us and are very happy to read you once again had a pleasant stay. We are very grateful for your repeat business and look forward to welcoming you back to the...

Reviewed 2 weeks ago

I spent 4 nights here this past weekend and it was FANTASTIC! I loved the location, easy access to the beach, different restaurant choices within walking distance and it was a prime pick up point for all of my tours. The room was clean and more than enough for what we needed and housekeeping was great, the room was always...

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Helpful?
Thank Melissa R
dhaacke, Manager at Verdanza Hotel, responded to this review

Melissa R, Thank you so much for your "Amazing" review. We are really flattered to read such great comments about our hotel and staff. We always strive to make the best of every guest stay and are always available to attend to all of our guest needs. Emily and Felix are without a doubt great members of our team. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $168 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde
Hotel Style:
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Business Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
39 questions
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Questions? Get answers from Verdanza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view room!”
 of 5 bubbles Reader0108598, 19 Mar 2017 | Read review
“pool view was great, very clean, !!!”
 of 5 bubbles Jugie7, 11 Mar 2017 | Read review
“8th floor or direct poolside”
 of 5 bubbles D5853UZmelissar, 8 Mar 2017 | Read review
“Room 600 had the best bed ever and a great view”
 of 5 bubbles AnnieCote86, 7 Mar 2017 | Read review
“There is no USB connection in the room”
 of 5 bubbles davidrivera2016, 16 Feb 2017 | Read review
5 of 5