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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2015

I just spent 4 amazing days at the El San Juan Resort with 8 of my college friends to celebrate our Big 60 birthdays! We had the most fabulous stay at this hotel. The our suites were beautiful with gorgeous views of the ocean. All the staff were very friendly and always helpful. The main floor always had some type... More 

Helpful?
1 Thank Susan D
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your Fabulous Review! It was a real pleasure hosting this special event for you, and I am so happy you all had an amazing stay! I look forward to annual visits!! All the Best! Susan.wilkerson@hilton.com More 

Monroe, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2015

Rooms were not ready on time, took 5 1/2 hours to get our rooms. We arrived at the check in time and had to wait for the rooms to be ready. Eat else were prices are to high in any of the restaurants Check your bill to ensure all the charges are correct. We found charges on our bill we... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Hannibal S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Burlington, United States
1 review
Reviewed 12 May 2015

This was our second time visiting Puerto Rico and staying at El San Juan Resort and we had another great time at this resort! From the seamless check-in/check-out process, to the service in our room and at the restaurants, we were very pleased. Staff were very friendly, helpful and attentive. We couldn't have asked for more!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paulette B
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your Great review! We appreciate your loyalties and look forward to your return visit! Always at your service Susan.wilkerson@hilton.com More 

Wyoming
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 May 2015

The location of this resort is wonderful. Close to airport, grocery store and restaurants. There are several nice pools on the property and the beach access is great. However everything closes down WAY to early. They started kicking us off the beach chairs at 530 and there are no restaurants or bars open outside past that time either. The lobby... More 

Helpful?
2 Thank revnitup
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, I appreciate your time. For the enjoyment of all our guests' and in maintaining the trendy and fashionable ambiance the Hotel Lobby is renown for, we do require a minimum Dress Code in the lobby areas during the evening hours, basically no tank tops, shorts, nor beach attire. Concerning the noise issues, I will share... More 

N.J.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 May 2015

This hotel was nice overall very nice pool area leading out to the beach, rooms were average. The only issue we had was on two separate days we had charges on our bill for our stay that we did not make. The first charge was from the previous guests that had checked out before us, then again the following day... More 

Helpful?
Thank Mark B
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you so very much for the lovely review. We are very delighted that you enjoyed your stay with us. It has been our goal to ensure that your stay is a perfect 10, your comments are very much appreciated. Again our sincerest thank you. We look forward to welcoming you back! susan.wilkerson@hilton.com More 

Long Island, New York
Level Contributor
3 reviews
Reviewed 9 May 2015

My fiancé and I went on vacation here. We went from Monday-Friday, May 4, 2015-May 8, 2015. Thank God Im a clean freak. I literally brought a steamer, lysol, gloves, antibacterial wipes and my own sheets. I literally had to thouroughly clean that room from top to bottom to even stay there. Cons: the cleanliness of the rooms, walls, doors... More 

Helpful?
Thank camille c
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad the the location, and the resorts amenities were to your liking, and you were able to enjoy the beautiful island of Puerto Rico... More 

Gloversville, New York
2 reviews
Reviewed 9 May 2015

we like the amenities but most of all like the service . Everyone we spoke with or who served us seemed happy to be there. Many said they had been there for many years. Jessie, Hector and Juan were great at the pool . The restaurants offer great and diverse fare. Koko was our favorite. Nice people throughout.

Helpful?
Thank peter k
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I look forward to welcoming you back very soon! Susan.wilkerson@hilton.com More 

Everett, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2015

I travel quite often and El San Juan was the worst experience I have ever had with a Hotel.. Overcharged my credit card, had to call engineering three days of a four day trip,water quality was not good in room, the charges them self was outrageous, none accommodating,rude, I'm going too stop there but could have continued. Very disappointed in... More 

Helpful?
2 Thank Arnold D
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton. We apologize for the maintenance issues you encountered and have reported your concerns to our team so we can make it right. As well, we apologized that you experienced an undesirable level of customer service with us. We appreciate you... More 

New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2015

My friends and i (total of 8 people) went for my bahcelorette party in January. We had a great stay. The pool / beach was lovely and the staff was very accommodating. We enjoyed the free yoga class by the pool in the mornings and the DJ by the pool during happy hour. Club Brava was a blast as well... More 

Helpful?
Thank Bari M
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for enjoying your long weekend with us! It was a pleasure to have you as our guests! Best regards! Susan.wilkerson@hilton.com More 

orlando
1 review
Reviewed 7 May 2015

Looking for a place to get away, relax but at the same time have some fun..this is it! It was close to the airport for our late flight in and early flight out which gave us more time to explore the island..will stay here again on our next visit.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank OrlandoEve
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad the the location, and the resorts amenities were to your liking, and you were... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $428 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Expedia, Orbitz and Hotels.com so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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