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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,934 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,825: English reviews
Reviewed 2 July 2015 via mobile

My husband and I were traveling to Puerto Rico for our honeymoon and were suppose to stay at this hotel for a week. First it all started when we got out of the taxi and bellman said "are you ok with your bags", never once did he say hello or welcome. Then once we got to the front desk we...

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Helpful?
8Thank Natcole83
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

New York City, New York
Reviewed 2 July 2015 via mobile

this hotel has a great location and used to be a local hotel in San Juan but it was bought by Hilton now. It has Beautiful pools and the lobby is fun. Rooms are "tired", even thought the chain has been trying to updated the rooms there are things that are over used. The best thing in the hotel is...

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Helpful?
1Thank Gabriela A
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, we are vey pleased we were able to accommodate you and you enjoyed your stay at the Resort! I appreciate you recognizing our service staff and I look forward to personally welcoming you back very soon! All the Best Susan. Wilkerson@hilton.com

San Juan, Puerto Rico
Reviewed 2 July 2015

Personnel not friendly at front desk checkout. Attendees at front door were often not available to assist with taxi service or to open doors. Pool Attendees (Kevin) was awesome. Food was excellent at breakfast and also pool area. The music in lounge was too loud - There is much to do at this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Albert R
Cork, Ireland
Reviewed 2 July 2015

Recently I stayed at this hotel with some colleagues. The hotel boasts a number of restaurants and bars as well as great outdoor pool area. There is easy access to the beach which is well controlled to avoid non residents entering the resort. The rooms are bright and spacious. This would also be a great vacation location. Definitely worth a...

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Helpful?
Thank Breda G
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad to hear the location, and the resorts amenities were to your liking and you...

Pennsauken, New Jersey
Reviewed 1 July 2015 via mobile

I have nothing negative to say about this resort. The staff was nice, the resort was beautiful and the food was amazing! The land was very elegant and chic .. I don't gamble but some of my friends went to the casino in our resort and enjoyed it. Our room was right off the pool area and only about 10...

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2Thank Baseema S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but the original marble, chandeliers and hand...

Reviewed 1 July 2015 via mobile

Good choice if your looking to have lots of fun i.e., dancing, casino, beach, two pools, fine dining, and be nearby the airport. On weekends the lobby is full of people enjoying the live bands and dancing. Not a place to be secluded nor quite. The rooms were spacious with comfortable pillows and bed. Buffet breakfast is $24 approximately and...

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1Thank Annette R
Reviewed 1 July 2015

This was my first trip to Puerto Rico and my first impression of the hotel was great based on the look and feel of the lobby area. Everything was well kept and it had a very trendy feel to it. The lady at the front desk was friendly and accommodating to my friend's request to have our two rooms near...

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Helpful?
Thank B Y
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review. We greatly appreciate your feedback and we’re very sorry for negative experience at our hotel. I have already shared your comments with our maintenance staff, as well as the PBX staff for immediate attention, I can assure you this is not the level of service we strive to offer our guests nor is a Hilton...

Reviewed 1 July 2015 via mobile

We didn't stay here but enjoyed their live band and dancing. We also stayed on the beach outside the resort and their bottle service was excellent. Enjoyed the atmosphere and decor of this resort. Looking to stay next visit!

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Helpful?
Thank Krystal S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, and I look forward to your stay with us, when your travel brings you back to San Juan, please contact me directly as it would be my pleasure to welcome you as our guest! Best Regards Susan.wilkerosn@hilton.com

Maryland
Reviewed 1 July 2015

When we first checked into the El San Juan, we were given a room with a horrible view. Everything in the room looked dirty. After expressing our concerns, the staff was able to upgrade us to an ocean view room on the ninth floor. This room offered amazing views of Puerto Rico. While waiting for our new room to be...

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Helpful?
Thank AmandaDee5
Virginia
Reviewed 30 June 2015

The El San Juan Resort provided all the amenities for a wonderful vacation spot. The lobby area is exquisite and you get the feel of a very luxurious hotel. Many restaurants providing excellent food and service. I think the rooms need updating. When compared to the hotel lobby area, they are basic contemporary and seem outdated. The rooms were clean...

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Helpful?
Thank RittaSur
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but the original marble, chandeliers and hand...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $417 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity and TripOnline SA so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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