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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Alexandria, Virginia, United States
Reviewed 16 July 2015

El San Juan Hotel has a beautiful entrance, quite impressive, with beautiful ballroom, lobby area, reception desk and other amenities. The check-in staff can be anywhere from very nice to having an "I'm doing you a favor" attitude, depending on the mood or time of the day. Once one enters the elevators, the first impression is dimmed a bit. Walls...

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2Thank Marta B
Toronto, Canada
Reviewed 16 July 2015

WE were at the location from Thursday to Monday. Great experience. great food- BBQ place. Amazing room service. Very helpful staff. Lobby has an amazing wood work and chandelier. great lobby and good entertainment. great beach and good swimming pools. enjoyed every minute of our stay. our junior suite was not up to mark so for the last 3 days...

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Thank KhalidToronto_Canada
New York City, New York
Reviewed 16 July 2015

Had a great time on my 3rd stay at the El San Juan Hotel and Casino. As usual, I was not disappointed in my room which was on the 6th floor in the main building. Clean, modern, good bed and great pillows. The pool and beach were both clean and the crowds weren't bad at all. No problem getting a...

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Thank beachlover724
Boston, Massachusetts
Reviewed 16 July 2015

My honeymoon is ruined. My husband and I came here wanting a relaxing honeymoon and instead we got the complete opposite. We had an oceanfront room separate from the main tower. PLEASE READ THIS BEFORE YOU COME HERE. First off, this place is not a place for honeymooners. The first night we were here we had a drunk man BANG...

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7Thank Lindsey d
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

San Juan
Reviewed 15 July 2015

On weekends the lobby area transforms into the place to go for night life. Live music and a DJ play until 4am. The bar area is huge and the amount of people that visit on the weekends can get packed. Tables are reserved for clients who will consume as these are taken care of by the waitresses. You can order...

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2Thank charlie2006
Freeport, IL, United States
Reviewed 14 July 2015

We had a lovely trip to Puerto Rico where we rarely left the Hotel, everything you need is there. The room was clean, large, nice layout and extra towels were easy to get. Everybody smiled and there was excellent staffing, people everywhere smiling and very helpful. The pools were clean and inviting, even though there were many children there was...

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Thank Clayton H
washington dc
Reviewed 13 July 2015

I stayed at your hotel in April for my birthday as well as this past visit in June. Your tower rooms are outdated but was pleasantly surprised with the Villa. The Pool attendants were excellent and very friendly.

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1Thank Teri H
Fairfax, United States
Reviewed 12 July 2015

We had the best time. The weather was perfect the whole week. The hotel was very nice, clean, and roomy. I would recommend to all family, friends, and couples. I loved the bed. It was very comfortable. I also loved the comforter. They also helped book our zip line tour, and printed our boarding pass with ease. And a smile.

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1Thank Leslie Ann D
Reviewed 12 July 2015

Great Hotel and Wonderful Staff!!!! We so much enjoyed our stay. The hotel is very clean and the staff is beyond friendly. When you walk in the door you can feel the history of the hotel, the lobby feels like you have taken a step back to the Rat Pack days. The rooms are nice and the pool/beach area is...

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1Thank 819virginiab
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but the original marble, chandeliers and hand...

Reviewed 12 July 2015 via mobile

Me and my fiancé had a great time in this resort and we were very happy with everything what they had to offer. Rooms were nice and everyday the cleaning crew changed towels and cleaned the room. Hotel stuff was nice and helpful. Pools were plenty and clean. Sun beds were enough for everybody on the beach. The lobby, casino...

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1Thank Donnazaharia

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $421 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com and Orbitz so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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