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El San Juan Hotel, Curio Collection by Hilton

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3,112 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,994: English reviews
Tampa, Florida
Reviewed 11 November 2015

The rooms were beautiful, comfy and spacious! Great hotel with an amazing outdoor pool area with direct access to the beach ;-) The pool is awesome ! The only set back about this hotel is its location. Plan to rent a car or have a plan for transportation if you are planning to go about the town. If you are...

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Helpful?
Thank pierce_ag
susanwilkerson, General Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so very much for the lovely review and for considering the El San Juan as your "Home away from Home" A large percent of our guests are return guests who visit us annually, and have been thru generations. I appreciate your loyalty and look forward to welcome you back! Thank you again! Susan.wilkerson@hilton.com

Fairview, New Jersey
Reviewed 9 November 2015 via mobile

I was here for business . When I'm away for pleasure I really like 5 star hotels so I'm going to review this for both business and pleasure . Pros: 5 minutes from airport. Beautiful lobby . scented with a cinnamon / sweet smell. Meat market restaurant excellent. Lively night life . Beautiful beach. Friendly workers . 2 Starbucks on...

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Thank Robyn W
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I certainly appreciate your time in writing this review and noting the pro's and cons' of your experience. On behalf of the associates of the El San Juan Hotel & Casino, I would like to apologize for the inconvenience experienced with the humidity in the guest room and we are addressing this with our housekeeping staff. We are constantly looking...

Omaha, NE, United States
Reviewed 8 November 2015

I was told I received a room upgrade but I booked "MAIN TOWER ROOM-KING BED" and I received a main tower, double queen bed. I told them I had booked a KING as I'm 6'5" tall and enjoy sleeping with my feet on the bed. They told me this was the best room that was available so I'd just have...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Robert H
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for relaying your recent experience at the El San Juan, and I am terribly sorry to see that your stay did not live up to your expectations, we have actively discussed the details with our operations team for their immediate attention and direction. We are under new ownership and management, where are focal point is in bringing the...

Philly, United States
Reviewed 7 November 2015

El San Juan is a grand old hotel with a great deal of character and personality. The lobby was a great place to hang out and look at the beautiful decorum and people watch. The pools were well kept. The staff at the hotel were very accommodating. With older hotels the facility was in some need of upgrading. Also, the...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Steven M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but the original marble, chandeliers and hand...

New York City, New York
Reviewed 6 November 2015

This used to be one of premier resorts in Puerto Rico, but once again a property that has been taken over by the Hilton group has been left neglected and looking very run down. While the room we had was big, the room was old needed a complete re-model- the bathroom looked like budget hotel bathroom with stains in the...

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Thank Rossval91
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for taking your time to share your comments. We are constantly looking for ways to improve our services and areas of opportunity. I We are under new management and ownership and plans are underway for a renovation scheduled for next Spring, that will no doubt restore and modernize many of our rooms to better...

Uniondale, New York
Reviewed 6 November 2015

The service was great, the location was great, and the property itself was great. I liked the fact that you weren't limited to whatever's on the property. you can walk outside of the hotel and easily hit the streets to shop or eat. You won't feel a bit uncomfortable. The locals are nice and always doing their best to get...

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1Thank trudat616
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so very much for your "Almost Perfect" review! We are happy to hear you enjoyed the resort and our friendly staff. I am very sorry to hear of the issue encountered with the room, please let me know the room and the dates of your stay, I would like to address this issue with our maintenance staff, Nevertheless,...

Bowie, Maryland
Reviewed 5 November 2015

My husband and I stayed at El San Juan Resort and Casino to celebrate our wedding anniversary. The staff are the best you can find in any hotel or resort. They catered to us as though we were royalty. Our beautiful room maid Tamara kept our room immaculate. The fast response from the resort engineer Carlos made our room even...

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Thank tryme924
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Wow! thank you, and mostly for mentioning our super stars Carlos and Tamara, I will personally ensure they are recognized for their service! I look forward for the opportunity to welcome you back to our beautiful Resort! Best Susan.wlkerson@hilton.com

Clarksville, Tennessee
Reviewed 5 November 2015

The resort boasts several restaurants, clubs and a casino. However, the real magic occurs in the lobby in the evening. We heard great live salsa music and had fun dancing the night away around the three great lobby bars. The resort has beach access and great pools. I recommend the poolside massage for a relaxing morning. The staff was helpful....

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Helpful?
Thank Jamie D
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your amazing review, the El San Juan, an icon in Puerto Rico and the Caribbean, renown for the vast amenities, including nightly entertainment, fine selection of restaurants, over 12 bars, casino, spa, beauty salon, shopping gallery and so much more... We are happy you enjoyed your stay and it was a pleasure having you as our guests!...

Grand Cayman
Reviewed 4 November 2015

We had some problems with our first room (a 2 bedroom suite). Our problems were promptly addressed by the General Manager Jeff Lesker, Frances at the front desk, and one of the owners. Our upgrade was way more than acceptable and we were thrilled with the accommodations. The pool and pool-side amenities were superb. Jessie at the pool was always...

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Helpful?
Thank ClemsonDad74
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review! I am so happy to hear that we were able to accommodate you and you family to your liking and you had a great stay in Puerto Rico. San Juan has so much to offer and it was great to hear you were able to take advantage of many of the fine restaurants and sites,.....

Reviewed 4 November 2015

We checked in at 5pm on a Thursday and no upgrade for us. Our room was on the 7th floor, a corner room, away from the elevators. The hall to the room looks like it needs a facelift, the rugs have lint on it from the cleaning carts, and what we noticed, the lint was there all week, so how...

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Helpful?
Thank CATHY T
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. I am glad to hear you enjoyed your stay with us and were able to take advantage of all the amenities the Resort has to offer and the amazing night life with the best local musicians on the island! I hope you will visit us again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $302 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, HotelQuickly, Priceline, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are the best!”
716marygracea, 28 Apr 2017 | Read review
“the hotel in going through construction and labour disputes at this time”
kjohn140, 24 Apr 2017 | Read review
“Ocean Villas are truly amazing. more money, but heaven on earth- picturesque views have balconies (Main building does not have balconies).”
Developingpeople, 14 Apr 2017 | Read review
“Get pool view or beach view, not city view.”
lmartini1974, 13 Apr 2017 | Read review
“Either garden view or pool view are good values.”
, 11 Apr 2017 | Read review
5 of 5