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El San Juan Hotel, Curio Collection by Hilton

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2,965 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,856: English reviews
Bronx, New York
Reviewed 5 October 2015

We stayed here from 9/27-10/1. My husband and I both have family in PR so we've both been there many times as kids and of course for deaths in our families. This was our first time in Puerto Rico as a family and the first time ever for our 10 year old daughter, so we really wanted to make this...

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Helpful?
Thank dalilahs
JeffLesker, General Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

hello .....' ......And thank You for taking the time to post your review on trip advisor following your most recent stay at the Hilton El San Juan. I am super glad that you asked for a room to change to a larger and more comfortable accommodation. Julissa will be commended for accommodating you as we always train our staff to...

Chicago, Illinois
Reviewed 4 October 2015

we stayed at this hotel for the second time. Sept 27, 2015 thru October first. The pool staff was excellent. I was traveling with my 89 year old mother , her care giver and my brother. Every morning Jessie would make sure that we had our poolside chairs all ready for us. he moved an umbrella over so that we...

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Thank trailerfox
JeffLesker, General Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Hello trailer fox and thank You for posting your review. I ma really glad that you like our place so much and that we make it special for your 89 year old Mom as well. Jessy at the pool really does love his Job and he loves to give special service to those with a little xtra special needs. He...

Fairhope AL
Reviewed 3 October 2015

The hotel staff inside and outside were 12's on a scale of 1-10. This is especially true of Johnathan on the check in desk who completely filled us in on all amenities available and offered extremely welcoming and professional service. Also very true of Jessie who provided above and beyond services with our daily lounge chairs by the Encanto pool....

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Thank hopeFairhopeAL
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so much for your review and for recognizing Jonathan and Jesse. Mentioning our staff members by name reinforces positive behavior and I will make ensure they receive special recognition! I am surprised at the incident mentioned at the pool area and I do apologize for this, I can assure you the safety and well being of our guest...

Atlanta, United States
Reviewed 3 October 2015

The lobby, and everything in the hotel is great, but the rooms are equivalent to an inner city Comfort Suites. The mattress was on a slab of plywood, practically on the ground. I saw 3 rooms and all were alike, pressboard "build it yourself" furniture, not near enough outlets and just basic... basic... basic.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Don H
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to post this review, and I am so happy to hear you enjoyed the amenities the El San Juan has to offer.... We are under new management and ownership and plans are underway for a really great renovation scheduled for next Spring that will no doubt, restore and modernize many of the already positive...

Cincinnati, Ohio
Reviewed 3 October 2015 via mobile

My husband and I greatly enjoyed our visit. The staff here are truly friendly and helpful (thank you David) the room was fantastic. The beach was wonderful and the pools were amazing. Most of all the trip to San Juan was just wonderful. We will definitely be back!

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Thank Cassandra L
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Reviewed 3 October 2015 via mobile

We very recently visited El San Juan resort and casino for our honeymoon. As a man we are inclined to be independent and not ask for help for anything, so the thought of asking a concierge for anything was totally against my norm. When I walked up the most cheerful and friendly man stood behind the desk. David Valentin, made...

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Thank moe r
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for selecting the El San Juan for your Honeymoon, and for recognizing our Concierge David Valentin. We are so happy you enjoyed your stay and all of the amazing amenities the Resort has to offer... We hope to see you back for an anniversary, or sooner! At your service Susan.Wilkerson@hilton.com

Reviewed 2 October 2015

The place to be on a Saturday night!! The salsa and people watching is to die for!! the ESJ is alot of fun this was our 6th time to Isla Verde in the past two years and we havent missed a sat. night yet! The only criticism I have is that the public restroom off the the main dancing floor...

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Thank jilll770
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, We are happy to hear you enjoyed your stay! The El San Juan is reknown for its vibrant night life fearuting entertainment 7 nights a week including Jazz, Guitar, Tropical, and Salsa and much more.. It was a pleasure having you as our guests and so glad you enjoyed the evening... We look forward to...

Atlanta, Georgia
Reviewed 1 October 2015

I loved everything about this resort: the prime location, the exquisite restaurants, and the amazing lounge/bar. What really made our stay even better was the concierge, Yoel! He was extremely courteous and accommodated our every need. He was very knowledgeable of great attractions, which made the experience wonderful. I will definitely be back! Yoel is DEFINITELY the go-to man for...

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1Thank Kenneth M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Connecticut
Reviewed 1 October 2015

This being our 3rd trip in the last couple years to San Juan but our first in this area, usually we stay in Condado. Overall we had a very pleasant experience. We had a room in the 4th floor of the main building and yes it did show some age but everything worked and it was clean so that's all...

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Thank etpro43
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Huntington
Reviewed 30 September 2015

Hotel lobby is breathtaking, with a nice lounge area, with more than one bar, including a sunk/in bar, Starbucks & casino. Many pools to choose from and you hit another outside bar, just before the relaxing beach

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Thank Mohammed S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your "Excellent' review, and thank you for being our guests. We are under new ownership and management and are stressing the need to improve in many ways especially through impeccable cleanliness and great service. I look forward to personally welcome you back very soon! Susan.wilkerson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $398 - $773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia and Orbitz so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is a must, but i did not see the other ones”
 of 5 bubbles Pizzera, 24 Feb 2017 | Read review
“The hotel is very quiet in the morning, daytime, but explodes at night.”
 of 5 bubbles michellegI2225AM, 22 Feb 2017 | Read review
“the top two floors are still being worked on as of 2-22”
 of 5 bubbles Cson76, 22 Feb 2017 | Read review
“Call ahead and request an actual room with a balcony. The hotel isn't bad it's just confusing.”
 of 5 bubbles jazzyjae2016, 20 Feb 2017 | Read review
“Get a pool view, the opposite side has an ugly white roof view.”
 of 5 bubbles 424stacias, 16 Feb 2017 | Read review
5 of 5