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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,369 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,202: English reviews
Denver, Colorado
Reviewed 21 September 2015

Excellent hotel for an overnight to extended stay near the airport. Good Breakfast , Evening Cocktails, comfortable suite. Great for a family group. Short cab ride from the airport but a little expensive for the short trip.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MR1919
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear MR1919: Thank you for taking the time to review our hotel. It is great to hear that you enjoyed our delicious breakfast and our renovated suites. We look forward to seeing you and your family back again soon! Sincerely, Aixa Berrios Manager

Georgetown, United States
Reviewed 21 September 2015

The hotel is located within 5 mionutes of the airport and very close to the expressway. This makes this a very good choice for business. WIthin easy walking distance to the beach. Restaraunts on sight are good, gym is a little small but has a large and very nice pool. Staff is friendly and helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lee M
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Lee M: Thank you for staying with us and for your feedback. We are very happy to hear that you enjoyed our convenient location and that you found our Team Members to be friendly and helpful. They are the best! We hope to welcome you back soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Florence, South Carolina
Reviewed 21 September 2015 via mobile

My husband and I absolutely enjoyed our stay here! We booked our suite at an excellent price and the hotel was convenient to restaurants, the beach and transportation to get around Puerto Rico. We loved the breakfast and evening reception and all of the employees were extremely nice. We are planning our trip next year to Puerto Rico and we...

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Helpful?
Thank Crystal D
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Crystal D: Happy Anniversary! What a wonderful review, thanks for taking the time to share it with us. It is great to hear that you enjoyed your stay so much. We look forward to seeing you and your family back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Bristol, United Kingdom
Reviewed 20 September 2015

Stayed several nights over Labour Day weekend on my first trip to Puerto Rico. It would have been fine for a night but had I not prepaid I would have moved hotels the second day. Check-in was smooth and the staff member was helpful. My allocated suite was in excellent condition with a huge flat screen tv in the lounge,...

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Helpful?
3Thank clifton12345
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear clifton12345: Thank you for taking the time to share feedback on your recent stay with us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration, I already shared your review with our Team. I...

Collinsville, Illinois
Reviewed 16 September 2015

Although we had a few issues, which I will tell you about, I want to start with the positives. The included made-to-order breakfast was wonderful. Every evening from 5:30 until 7:30 we were given free drinks. The alcohol was not the best quality, but what do you want for free? The pool was nice and the hotel was only a...

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Helpful?
3Thank jpatrickhayden
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello jpatrickhayden: Thank you for sharing your review, your feedback is very important to us. It is great to hear that you enjoyed our delicious breakfast. Please accept our apologies for the inconvenience you had with your bill. I will share your comments about the room with our Housekeeping Team. Thank you again for your feedback and we hope you...

Birmingham, Alabama
Reviewed 16 September 2015

It was a typical Embassy Suites hotel. The breakfast lines were long, but getting up earlier made the wait shorter. The rooms were fine. We were in walking distance of public transportation so that made getting around convenient. Nothing fancy about hotel but we just wanted clean room and breakfast. Would probably try another hotel if ever visited again just...

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Helpful?
Thank Luedel
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Luedel: Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed our renovated suites and beautiful pool. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

BRONX
Reviewed 16 September 2015

The hotel room was nice size for a family and the gym and pool were great, but one night during my stay my son obtained bug bites from the bed. I notified the hotel of this when I returned home (because that's when my son made me aware of the many bites on his arm) and was only offered a...

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Helpful?
1Thank KINDEL33
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear KINDEL33: Thank you for staying and commenting about our hotel, gym and pool area. The management of the Embassy Suites San Juan Hotel & Casino takes the issue of bed bugs very seriously as the safety and comfort of our guests is our top priority. We employ a comprehensive detection program which maintains the highest levels of vigilance. Our...

Williamsburg, Virginia
Reviewed 16 September 2015

overall great place to stay, breakfast was very slow , only one cook each morning we stayed (3 days) lines were too long to stand in from the time they opened until close. other than that was a great experience, great location, nice ,clean, we liked the pool area,

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Calvin F
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Calvin F: Thank you for staying with us and for your feedback. We are very happy to hear that you enjoyed your stay. I already shared your comments about our breakfast with our Team. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Kansas City, United States
Reviewed 15 September 2015

Just stayed here last week while on our honeymoon. Very close to the beach! (less than a 5min walk) Great location with plenty of food places within walking distance. The free breakfast and free drinks in the evening is a great addition and added value. For the price, you really get alot. I would definitely stay here again! I absolutely...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Chrystal H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Chrystal H: Congratulations on your wedding! Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed our delicious breakfast and convenient location. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Julian, United States
Reviewed 14 September 2015

My husband and I found the Embassy Suites Hotel in San Juan to be a terrific place for our getaway. The staff was extremely courteous, the rooms were spacious, clean and comfortable, the complimentary breakfast was super, and the evening reception was first rate!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Douglas B
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Douglas B: What a fantastic review, thanks for sharing! Thank you also for your positive comments about our Team Members, they are awesome! We hope to welcome you back to the Embassy Suites San Juan during your next trip to Puerto Rico. Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $184 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
5 of 5