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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,420 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,247: English reviews
Miami, Florida
Reviewed 20 December 2015 via mobile

Had a fun weekend with the girls for my birthday. I always love Embassy Suites brand because of the cook to order breakfast and Managers Reception every night 5 -7:30 pm. This hotel has a gift shop, casino, pool and jacuzzi and several restaurants including Outback Steakhouse. ****Tip please don't book the tour to Old San Juan, tour is $60...

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Helpful?
2Thank Sonya J
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Sonya J: Happy Birthday!!! Thank you for your comments, we appreciate your feedback. It is great to hear that you enjoyed your stay with us. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Montezuma,
Reviewed 19 December 2015

This is the second time we have stayed at this hotel. For us the location is great, close to the airport, restaurants, and beach. Front desk staff friendly and helpful. Pool area was beautiful,even though the water was cold! Hot tub needs some work done, not all the jets were working and the seating is rough. Room was immaculate. Breakfast...

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Helpful?
1Thank Gloria W
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Gloria W: Thank you for staying with us and for sharing your review. We are very happy to hear that you enjoyed your stay and that you found our Team Members to be friendly and helpful. I will share your comments with our Team Members regarding the hot tub and the Concierge/Tour Desk. We are delighted that you enjoyed...

Nashville, United States
Reviewed 17 December 2015

Hotel Staff was very helpful and caring. Casino staff friendly. We would return to this hotel when in San Juan. Our room was very large and clean. We needed an extra blanket and it was delivered promptly. It is 5 minutes to the airport.

Review collected in partnership with Embassy Suites Hotels
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Thank Irene R
Reviewed 16 December 2015

Very pleasantly surprised with this property. Very romantic for a Anniversary or even for a family trip. Pool is spectacular. Breakfast is second to none and included of course. Extra restaurants within the hotel, but staff will point out great authentic PR food if you ask. Definitely will return to stay here.

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Helpful?
Thank Peter H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Peter H: Thank you for taking the time to review our hotel. We are delighted to hear that you had a great time during your stay with us. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Quakertown, Pennsylvania
Reviewed 15 December 2015

The first day we were there they never cleaned our room. We had 4 adults in our suite, and for some reason they would only give us 3 sets of towels and soaps. When my wife asked the room attendant if she could please add one more each day, she was told no. It wasn't until my wife went to...

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Helpful?
Thank trannymd
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear trannymd: I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. I already shared your comments with our Team. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are...

Barre Vermont, United States
Reviewed 14 December 2015

Great hotel and the staff is awesome, what a great place to stay. I will come back again. you can not beat the free breakfast, you can eat from the buffet or you can order it the way you like it. And what can I say about happy hour everyone likes free drinks for 2 hours what a way to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brian Lee G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Brian Lee G: Thank you for staying with us and for sharing your review. I LOVE your first sentence: "Great hotel and the staff is awesome, what a great place to stay". We are very happy to hear that you enjoyed your stay, we work very hard to enhance our guests’ experience. We look forward to seeing you back...

Reviewed 13 December 2015 via mobile

Had previously stayed and was not impressed. Good to see rooms very nicely renovated and everything clean and new. Service has improved though there are still challenges when trying to get housekeeping attention. Good breakfast and happy hour. Would consider revisiting.

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Helpful?
Thank Carlos C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Carlos C: Thank you for staying with us and for sharing your review, we appreciate your feedback. I will share your comments with our Team. Glad you enjoyed your experience. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Vancouver, Washington
Reviewed 13 December 2015

Close to the beach. Free happy hour (5:30-7:30), Free made to order breakfast. Great rooms, friendly staff. Outback and two other places to eat. Casino on premises.Beautiful pool and hot tub. Convenient to the airport.

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Helpful?
Thank Orygunal
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Orygunal: Thank you for your review and for staying with us. We are very happy to hear that you enjoyed our renovated suites and our facilities. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Atlanta, Georgia
Reviewed 12 December 2015

I have traveled to many hotels for business but this time was a vacation trip. We had the two bedroom suite, which was very clean. The staff from valet, front desk, restaurant, and bar were very friendly. The hotel is only 2 blocks from the beach and once you get there, there is someone that can setup beach chairs and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amber J
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Amber J: Thank you for taking the time to share feedback on your recent stay with us in San Juan. We are very happy to hear that you had such a great time and that you found our Team Members to be friendly, they are the best! We look forward to seeing you back again soon at the Embassy...

Lexington, Kentucky
Reviewed 12 December 2015

NIce Hilton property that is literally across the street from the San Juan airport. The pics for this property are somewhat misleading as it is NOT waterfront. You are about a 2 block walk to the beach by the Intercontinental. With that being said though the property is in easy walking distance for anything that you would want to visit...

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Helpful?
Thank Wildcat1897
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Wildcat1897: Thank you for sharing your review with us, we appreciate your feedback. I am very happy to hear that you had good time during your stay. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $190 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Hotwire, Cheap Tickets, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
“rooms facing south overlook the pool. You can see planes approaching airport and see mountains in distance.”
CityMomMKE, 13 Apr 2017 | Read review
“We love the view to the swimming pool.”
joseq141, 7 Apr 2017 | Read review
“think about uber from the airport heard it is cheaper than taxi's.”
hazzie70, 29 Mar 2017 | Read review
5 of 5