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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,369 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,202: English reviews
San Juan, Puerto Rico
Reviewed 1 week ago

The hotel has an outstanding location and the service can not be better. It is near to the airport, market stores, restaurants and the Isla Verde Beach. The complementary breakfast was complete and hot and the manager evening reception with free beverages has no price with the quality of the service and drinks.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Danny C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Danny C: Thank you for your feedback and for drawing attention to our Guest Service. We are delighted to hear you enjoyed your stay so much. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Tampa, Florida
Reviewed 2 weeks ago

This is a pretty hotel with all the amenities expected of the brand. I love the beautiful pool area and the "reception" with free drinks and snacks in the evenings. Breakfast is good with freshly made to order eggs or omelets and fresh fruit being the best part, the rest is mostly typical hotel food. All staff I encountered were...

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Helpful?
Thank Kathy R
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Kathy R: Thank you for staying with us and for sharing your review, we appreciate your feedback. We are so glad to hear you enjoyed our breakfast and our facilities. We hope to see you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Byron Center, Michigan
Reviewed 2 weeks ago

This is a typical Embassy Suites hotel with free full breakfast and daily cocktail hours. But as an added bonus, be sure not to miss the beach area reserved for hotel guests that's just a short walk away. You'll enjoy free beach chairs and umbrellas to bask in the splendor of Isla Verde beach. There is also a CVS pharmacy...

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Helpful?
Thank pepp7091
Fajardo, Puerto Rico
Reviewed 2 weeks ago

Nice hotel to stay with kids, complimentary breakfast is ok. The pool is awesome for kids and adults. The food at the pool area is super good and they have a pincho and BBQ station. The hot tub is with salty water..... Overall it was a great stay.

Review collected in partnership with Embassy Suites Hotels
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Thank jarnisses
Boise, Idaho
Reviewed 2 weeks ago via mobile

I was looking forward to visiting this hotel but I was definitely let down. First off we were greeted by a rather unfriendly attendant who checked us in. He made us feel like we weren't worth his time and he seemed very annoyed. The pictures of the pool area are very deceiving, while the pool is pretty large, it doesn't...

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Helpful?
2Thank alexdegiulio
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear alexdegiulio: Thank you for staying with us and for sharing your feedback. I was extremely disappointed to read from your review that you had some issues at our hotel. I already shared your comments with our Director of Operations. Our main priority is for our guests to have an exceptional stay with us. Please accept our sincere apologies and...

Reviewed 2 weeks ago via mobile

Hotel was nice! We stood there for one night only. Breakfast was ok. Beautiful property. Room was pretty big. Blanca and the overnight guest agent were very nice. Hotel is very close to the airport. Loved the pool area even though we couldn't get in.

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Helpful?
Thank Cicnyc
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Cicnyc: Thank you for your review! I am so glad to hear you enjoyed your experience with us. I will share your comments with Blanca and the overnight team, I'm sure they will be delighted to know how pleased you are with their service. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Harrison
Reviewed 2 weeks ago

We have not yet visited... But are enthusiastic about our upcoming trip......due to great reviews. HOWEVER....I have e/ mailed aixa, manager twice in the past two weeks requesting information..... and have heard nothing. I am hoping that he will respond-----as it seems that he keeps up with reviews. We are a family of thirteen Brand and Toso families, arriving April...

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Helpful?
1Thank Lucy T
Reviewed 2 weeks ago

The hotel is great and the location for night life is great, lots of places to visit and the beach is very near by and a few casinos too. Old San Juan is a must to visit. Definitely an A+ especially for couples

Review collected in partnership with Embassy Suites Hotels
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1Thank ruiz2003
San Juan, Puerto Rico
Reviewed 2 weeks ago via mobile

Best hotel wonderful stay happy hour was the best with two amazing servers Julio and Peter! They were amazing and very nice and made it just that much better! Hard to find people with such a positive attitude and hardworking as much as they are

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1Thank mrofus18
Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

This was our first visit to San Juan and stay at this hotel. We found it to be clean and of good repair. The staff was very helpful and friendly. Nothing was too much of a bother. It was in a great location to the airport as well as for things to do. The daily made to order breakfast was...

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Helpful?
Thank deecook25

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $184 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
94 questions
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
5 of 5