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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,219 Reviews from our TripAdvisor Community

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Showing 2,069: English reviews
Level Contributor
7 reviews
Reviewed 2 days ago NEW

My family travels to Puerto Rico every year for Christmas and every year we stay here. We've never been let down although this past year our room had a funny smell to it. The smell aside, we had a great stay. The cook to order breakfast always makes for a crowded lobby unless you get downstairs early but the food... More 

Helpful?
Thank Ken B
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Ken B: Thank you so much for staying with us every year, we appreciate your support. I will share your comments about the room with our Housekeeping Director. It is great to hear you and your family had such a great time during your stay. We hope to see you all again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com More 

Chicago
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW via mobile

We stayed here for 2 nights before going on a cruise ship. The property is beautiful and seemed to always be clean and the staff always friendly. Check in took like 25 minutes because a computer issue something about the room was clean and available but was not showing up for them to select...it took a manager to come help... More 

Helpful?
Thank jeffandjayme08
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jeffandjayme08: Thank you for taking the time to review our hotel, we appreciate your feedback. I apologize for the inconvenience you had at check in and with the condition of your room. I will forward your comments to our Housekeeping Team. It is great to hear you found our Team Members to be friendly, they are the best! We... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Taxi drivers allowed by hotel staff to lie to guests about Uber being illegal (which it isn't). Clean rooms. Great breakfast. Evening reception is okay at best ( no pina coladas). Pool is nice, no room service menu in room, no tv channel menu lineup.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Fmrkdaddy
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

The service was very poor. The staff were often not at the beach to hand out towels or chairs. Room service rarely was staffed. We went nearly two das without our room being cleaned.called the front desk 4 times for clean towela. They never came. I had to complain personally at the front desk. The doorman scammed us by hailing... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Darnell H
embassysuitessanjuan, Director of Sales at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Mr. Darnell H: Thank you for your recent stay and we appreciate the review of your recent stay at our hotel. I understand that you were disappointed with our services and will share your comments with our staff. I assure you that your feedback is incredibly important to us and I will definitely take your comments into consideration. Our... More 

Ponce, Puerto Rico
2 reviews
Reviewed 6 days ago NEW

I stay sporadically and enjoy the geat service from Master Chef Ralph and his Breakfast crew (ask for his all-in omelette, delicious). Also the complementary afternoon Happy Hour is great with a nice ambiance of musical Concert videos of Puertorrican musicians/Bands and PR visuals.

Helpful?
Thank cgaudin
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello cgaudin: Thank you for sharing your wonderful review with us and for staying with us often. I will share your comments with Ralph and our breakfast team, they will be delighted to hear how pleased you are with your experience. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com More 

Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

Airport is a quick 5 minutes away. The hotel is right next to a highway but you cannot hear the traffic. I liked that there were many amenities on site such as an Outback Steakhouse, casino, game room, and gym. The gym only has a few pieces of equipment and some free weights. The pool is nice and a bar... More 

Helpful?
Thank Flygirl4791
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

This is beautiful, topical hotel within walking distance to beach. Neighborhood safe, lots of american/local restaurants. Beautiful pool w/waterfall andTiki Bar. Hotel host happy hour w/complimentary drinks & snacks every night & complimentary made to order breakfast every am. Casino inside hotel, small gift/misc shop & Outback Steakhouse . Everyone was very accomodating My 3rd trip to PR and my... More 

Helpful?
1 Thank Pam L
Hot Springs, Arkansas
1 review
Reviewed 1 week ago

Roaches, lazy staff, inattentive to needs, and have a who cares atttitude. Close to all San Juan locations is only reason I'd give for staying there. We eventually had to make a list of issues after 3 days and hand deliver to manager to get things done.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael H
embassysuitessanjuan, Director of Sales at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Thank you for taking the time to write a review about your recent experience. Please accept my apologies for the inconveniences you experienced during your stay. We are constantly looking for ways to improve our operation and services and your feedback is very important for us Our goal is to provide an excellent experience in all aspects of your stay.... More 

Seattle
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This hotel is right next to the airport. BUT... we did not really hear airport noise. The hotel felt like a resort hotel with a great pool and has ocean beach amenities. The beach is about three blocks away from the hotel and the hotel provides umbrellas, towels and loungers. The evening reception from an alcohol point of view is... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vicki S
Chicago, Illinois
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago via mobile

We stayed here for a couple of days before heading to St Thomas. The pool is one of the better ones that we've seen throughout PR. There wasn't a lot of fighting for chairs as most of the pool is in the sun. There isn't a swim up bar, but there is a poolside bar. There was dirty laundry left... More 

Helpful?
1 Thank Boud0429

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $254 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Odigeo, Travelocity, Cheap Tickets, Priceline and Hotels.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
79 questions
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Within walkin distance from Isla Verde Beach, Restaurants and amenities. Behind International Airport.”
 of 5 bubbles cgaudin, 26 Nov 2016 | Read review
“We stayed in King Suite, sitting area w/couch, desk, tv etc and seperate bedroom with door in between.”
 of 5 bubbles paml334, 23 Nov 2016 | Read review
“Choose a room on the hight floor to minimize the casino noise.”
 of 5 bubbles janetdQ2371DW, 13 Nov 2016 | Read review
“Ask for a pool view room.”
 of 5 bubbles fabiolac332, 3 Nov 2016 | Read review
“all rooms we had were great”
 of 5 bubbles billkagle, 2 Nov 2016 | Read review
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