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Embassy Suites by Hilton San Juan Hotel & Casino

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About

#7 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Welcome to the Embassy Suites San Juan by Hilton - Hotel & Casino in San Juan, Puerto Rico! We are located in Carolina, just a half mile from Luis Muñoz Marin Airport (SJU). The "jackpots" at the Oasis Casino are awaiting your arrival. Our hotel is a short walk (two blocks) from Isla Verde Beach. Our rate always includes a made-to-order breakfast and two complimentary drinks at our evening reception. All of our suites are recently renovated with a spacious living room that features a working desk, microwave, mini refrigerator and wet bar area. A separate bedroom ensures a restful night in our comfortable Suite Dream beds. A variety of hotel dining options are available: El Patio Restaurant has Latin cuisine, tapas, sangria and wines, E'terie offers Grab 'N Go, specialty coffees, pizza, sandwiches, salads also sundries and souvenir shop and our Coqui Pool Bar is the perfect option for lunch by the pool. The local seafood restaurant "La Cueva del Mar" is also located at the lobby area. Daily Resort Charge will be added to the room rate and includes: Guest internet access (4 devices): beach services with chairs, umbrellas & towels: pool toys & games: two bottled waters daily: 50% discount for second entree purchased at lunch & dinner: 15% off massage: local/toll-free calls
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Water sport equipment rentals
Kids stay free
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Kid-friendly buffet
Vending machine
Poolside bar
Evening entertainment
Children's playground
Children's television networks
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Trip Advisor Promotion

Location

8000 Tartak Street, Isla Verde, Carolina 00979-5732 Puerto Rico
Embassy Suites by Hilton San Juan Hotel & Casino
3,323Reviews151Q+A100Room tips

Reviews
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Sandy C wrote a review 14 Mar
3 contributions2 helpful votes
PROS: Beautiful hotel, near beach & all Attractions. Easy commute using Uber, nice pool with a small waterfall. Great staff. Only 10 min aeay from main airport Cons: Breakfast was repetitive and they charge extra $45/ day resort fee. Overall Hotel was great! and in a good location
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Charge extra $45/day resort fee
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 5 days ago
Hi U7521RVsandyc - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VIPinspector wrote a review Mar 2023
Sussex, Wisconsin214 contributions112 helpful votes
+1
Hotel's Favourite
This is our 4th time to Puerto Rico, 2nd time to San Juan and third Hilton we have tried. I have to say that I wasn't disappointed at any of them. But here are few really nice features regarding this hotel. This is more resort feeling as the outdoor pool area has a grill and bar that open at 11am every day. They also have a towel lady or gentleman to give you towels while poolside. The beach is a few blocks a super nice walk and boom your there. Private area for only Hilton guests. It lets you take in some of the shopping or ice cream places. It's super safe and there is a grocery store just around the corner. My husband and went and grabbed lunch and some wine and the food in there was amazing. At the beach there are chairs compliments of the hotel as well as umbrellas. Some of the local area bars and restaurants will come to ask if you want a drink or food. You also have access to the nearby condo for restrooms. That's a plus since this Hilton is not directly on the beach. The complimentary breakfast is no joke. It's amazing and so good. I think my husband got an omelet every morning. As for the nightly cocktails event they put on, again complimentary wow. You should choose this hotel just for that. Also there is a really pretty park to the left as you exit the hotel as well as this the local police station. Again we felt safe and enjoyed the little fountains. Ran into the local Walgreens again never rented a car due to all that's around this great hotel. I think our Uber ride from the airport was maybe 7 minutes, cost $18.00 two people one way. One other really nice feature is there is small shop/market on site that serves little snacks muffins, coffee, hot and cold sandwich's, wine, champagne and much more. We could put stuff on our room in there. Let's talk rooms. Wow our room was huge, we both can work remotely so the table and couch area were great for that, then there was a massive bathroom with a blue tooth mirror that let me play music while we were getting ready for dinner each night and a full wall of windows in our large bedroom. You won't be disappointed. We had a huge bead, comfy pillows and lots of them and we could adjust our heating and cooling which was a plus. The staff was great as well. No complaints in that department friendly and very attentive. Hilton you did hospitality right yet again. Thank you.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from Astrid Diaz, Guest Services / Front Office at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 10 Mar 2023
Thank you so much, VIPinspector, for taking the time to write such an excellent review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We are so happy you enjoyed our location & amenities. We hope that you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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valdy wrote a review 11 Mar
Birmingham, UK51 contributions116 helpful votes
A really lovely hotel a short drive from the airport. It is located just a few minutes walk from Isla Verde beach, one of Puerto Rico’s most beautiful, white sand beaches, where there is an area reserved for hotel guests and loungers, umbrellas and towels are provided. The surrounding area felt very safe and has plenty of restaurants and shops. The location makes it a good one for touring the metro area. Our suite was spotlessly clean, very spacious and well equipped. The beds were super comfortable, the over bath shower was good, the kitchen area had a fridge, microwave and tea/coffee maker. Breakfast was included in our daily rate and the food was excellent in both quality and quantity: hot drinks, fruit juices, cereals, porridge, pastries, fruit, yogurts, hot food and freshly made omelettes were all on offer. Each evening, snacks and cocktails were provided, also included in the rate we paid. The hotel pool is one of the loveliest I’ve ever seen, surrounded by palm trees, and complete with waterfall feature, pool bar / restaurant and hot tub. There were plenty of loungers and umbrellas, and pool towels are provided. The hotel has a casino with tables and slots, two very good restaurants and a small coffee shop. There is a convenient on-site car park with self- and valet parking, both chargeable. All of the staff we met were very pleasant and helpful. The parking valet will order taxis for you if you need them (though Uber works well here, plenty of drivers, very efficient and reasonably priced) and the concierge has a great range of excursions which she will book for you. All in all, a great place to stay on this beautiful island. Highly recommended.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 6 days ago
Hi Valdy - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle F wrote a review 9 Mar
State College, Pennsylvania56 contributions55 helpful votes
We stayed here for 2 days/1 night after a trip mostly to the west coast and selected this hotel because of its ammenities and proximity to the airport. It was a great stay. The room was great, clean and perfect for a family of 5 w/teens, the breakfast and happy hour were both nice bonus inclusions, and it was a short walk to the beach where an incredibly friendly employee set us up with beach chairs, towels and an umbrella both days we were there. The hotel pool and property were also nice and the staff were great about holding our luggage and setting us on our way to the beach and pool before we could check in and after check-out because we had a late flight. Special shout out to Alejandro at the front desk! He was super helpful when we checked out and went out of his way for us when we checked out and mentioned the loud spring breakers next to us the night we stayed there. I will definitely stay here again when we return to San Juan!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 1 week ago
Hi Lovetheocena16803 - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carl Miele wrote a review 5 Mar
20 contributions18 helpful votes
The blackjack tables at this casino are rigged, the dealer dealers out of the machine and every time when he discard the hand, The dealer doesn’t put The Old cards in the discarded card holder in front of you like in the United States. The dealer puts them back in the machine so all they have to know if there’s one, two, three, four, players and press the button up in the office it will dictate the hands to come out in favor of the dealer. Of course they let you win one out of four, to keep you on the hook
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: N/A
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 1 week ago
Hi Carlmiele, we regret to hear that your experience at our Embassy Suites didn't quite match your expectations. Please rest assured that we're continually working to improve our hotel and heighten our guest experience. Please allow us to verify the opportunity and make it right. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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margaret d wrote a review 3 Mar
7 contributions7 helpful votes
This place is great- front desk was so helpful and organized. They stored our luggage when we arrived super early from our cruise, they have an amazing private beach with free chairs and umbrellas and a free happy hour! The pool is beautiful, rooms are huge and clean. We left early for our flight ( cabs waiting out front) so we didn't get breakfast but it sure looked good. Really nice area too- we'll definitely be back!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 2 weeks ago
Hi Margaret - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TE F wrote a review Feb 2024
8 contributions1 helpful vote
I have this three stars as I thought the hotel was just fine but not above average. It is getting a little dated in the rooms- they are showing wear and tear. It’s a busy hotel and that is the vibe you will get if you stay here. Lots of families and couples and can be a little chaotic at times when in the lobby or in public areas like at breakfast. The whole area is busy that way so if you are looking for a chill vacation then this isn’t the area. The beach is a couple of blocks away and the hotel provides free chairs and umbrellas. There were always plenty and we never felt we had to rush there to secure chairs. The beach was nice and the restaurant close by had a waiter coming around so you could order food and drinks. There are quite a few restaurants in walking distance, most super casual. We found more down by El San Juan after the first few nights. The hotel staff were all super nice and helpful. We ate at the restaurants downstairs and the food was good. The breakfast buffet was fine - lots of food but nothing special. The omelet line was super long and the rest was your of if the mill buffet.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: The pool views will also overlook the highway. Higher floors will be less noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 2 weeks ago
Hi 285tef - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. Please rest assured that we're continually working to improve our hotel and heighten our guest experience. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A2672WEjoef wrote a review Feb 2024
Odenton, Maryland27 contributions14 helpful votes
We decided to visit this hotel again after visiting 6 years ago and it was even better than last time. The hotel is nice and clean and has great amenities. The outdoor pool area has an all inclusive resort feel and the hot tub is very nice and warm. The outdoor pool bar plays nice music and drinks are reasonably priced and yummy. Didn’t eat the pool food but saw some that was ordered and it looked great. The managers reception was very nice and the morning breakfast was very good and they omelette chefs handled the line quickly and efficiently. We did go to the beach both days and it is super nice and convenient. Having access to beach chairs and an umbrella was critical to having two lovely, recharging beach days. You have access to the local Asian restaurants bathrooms and they will bring you drinks to the beach if you order. Pro tip - there is a CVS a block away from the hotel that is on the way to the beach. Stop there to get some snacks and alcohol for the beach. We also ate at La Cueva Del Mar restaurant and it was DELICIOUS. The Mofongo was exactly what we had been missing from our trips to San Juan. I also visited the casino and while small it is fun. There is only blackjack and roulette. No craps.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Be sure to go to the beach! It’s a short walk but so worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 4 weeks ago
• Hi A2672WEjoef, we are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LifeLoverMontana wrote a review Feb 2024
Daytona Beach, Florida26 contributions54 helpful votes
Very loud lobby you can hear in the rooms during the day but louder at night. Not much food variety. Pizza offered in small cafe not that good. No bellman on duty when we arrived. Pool and outdoor area very nice. Not in a good location for finding restaurants nearby. Great breakfast included.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 4 weeks ago
Hi LifeloverMontana, we regret to hear that your experience at our Embassy Suites didn't quite match your expectations. Please rest assured that we're continually working to improve our hotel and heighten our guest experience. We will love you to come back and allow us to make it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Noel M wrote a review Jan 2024
1 contribution
The location good the rooms are outdated and the gym is the worst they don’t want to invest in their gym and their facilities. The rugs are old like my grandma had in her house in the 60 it’s something else, must said the personal the employee are great in the customer service, mean will they need to refix the rooms
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Stay at the Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Taisha Caraballo, Sales at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 31 Jan 2024
Hi F7399IPnoelm, we regret to hear that your experience at our Embassy Suites didn't quite match your expectations. Please rest assured that we're continually working to improve our hotel and heighten our guest experience. We hope to welcome you back soon and have the opportunity to make it right in your next experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$448 - AU$582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites san juan hotel isla verde, embassy suites san juan hotel and casino, embassy suite san juan puerto rico, embassy suites carolina, carolina embassy suites, embassy san juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
313
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EMBASSY SUITES BY HILTON SAN JUAN HOTEL & CASINO: 2024 Prices & Reviews (Puerto Rico, Caribbean) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Embassy Suites by Hilton San Juan Hotel & Casino
Which popular attractions are close to Embassy Suites by Hilton San Juan Hotel & Casino?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.03 km), Puente Teodoro Moscoso (0.5 km), and Di Vino Wine & Tapas (0.4 km).
What are some of the property amenities at Embassy Suites by Hilton San Juan Hotel & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton San Juan Hotel & Casino?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and Zest.
Are there opportunities to exercise at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton San Juan Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton San Juan Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton San Juan Hotel & Casino?
Many travellers enjoy visiting La Placita de Santurce (5.2 km), Fortín de San Jerónimo del Boquerón (7.0 km), and Antiguo Acueducto Rio Piedras (6.7 km).