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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,337 Reviews from our TripAdvisor Community

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Showing 2,219: English reviews
San Antonio, Texas
Reviewed yesterday NEW

Lip stick stains on my pillow, small, old bathrooms, and a poorly made bed. Clearly you are paying for the grounds and view, not the rooms. When I called office about switching out the pillow cases, no one came. Also, checking in is such a hassle. I stayed at two other hotels during my 10-day stay in Puerto Rico and...

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Thank 145renes
Reno, NV
Reviewed yesterday NEW

We stayed for two nights and enjoyed it very much! A great hotel and excellent service! The pool is amazing, the beach incredible. The room was beautiful and all the amenities were very thought out to make our stay there memorable!

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Thank n2mason
Reviewed 2 days ago NEWvia mobile

In terms of service, this is one of the best places... I've stayed in several hotels in PR, but from holding the door to good conversation this is one of the best places. Thank you Jaders(best mixologist in PR), Willmarie, Charlotte, Angelica, Karla(Saki), Omar(bellhop), Francisco(saki) for the great service.. I had a great stay thanks to the amenities and treatment...

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Thank Javier R
New York City, New York
Reviewed 2 days ago NEW

My husband and I just returned from a 4 night stay at the InterContinental San Juan. The hotel's grounds and lobby are lovely, fronting onto the Isla Verde beach. Our high floor ocean view room had a very comfortable bed and, more importantly, a refrigerator that I asked for days before by telephone, email and FB message. It made all...

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1Thank beachsharon
Chippenham, United Kingdom
Reviewed 2 days ago NEW

A large ‘top end’ hotel with a great position on the beach and extensive pool area. Very friendly staff. Various bars and restaurants. We had a very comfortable room on the 15th floor with a great ocean view. Twin, queen sized beds. Great gym. So why the disappointment? Well because of series of small niggles. As IHG Spire Elite members...

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1Thank Travlintone
New York City, New York
Reviewed 3 days ago NEW

We went to San Juan for our 15th wedding anniversary. Excellent resort that is well maintain and a staff that is extremely professional friendly and welcoming. Great amenities and comfortable surroundings. I highly recommend staying at this hotel.

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1Thank V5476DJalexb
Boston, Massachusetts
Reviewed 3 days ago NEW

I stayed 3 nights with my son. Everyone was super friendly and it was Such a great place for families. Room was very clean and I even enjoyed the view from the opposite side of the pool. Pedro at the pool bar was AWESOME! Will definitely be coming back.

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1Thank monica_twoguns
New Bern
Reviewed 3 days ago NEW

This was my first time in Puerto Rico, I was staying at a different hotel but throughout the town EVERYBODY asked why I wasn't staying at Intercontinetal. I visited to have lunch and fell IN LOVE. I checked out of my hotel and was in paradise for the remainder of my visit. Perfect in every way.

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1Thank Martin V
Wadsworth, Ohio
Reviewed 4 days ago NEW

The intercontinental looked very fancy on line. It really wasn't. The communication at the front desk was minimal. No description of amenities or the ground was ever given. The food was below average but expensive. The sheets and pillows were very comfortable and room was very clean. The beach closed at 6 when a worker said, chair I need your...

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Thank amberbranan
Reviewed 4 days ago NEWvia mobile

If your looking for a great place to stay, look no further. Right on the beach and close to everything. I would definitely stay here again. Friendly staff, great restaurants and the beach is great. Rooms are spacious and have up to date decor. The pool is refreshing after a day in the sun. Massages and a full service salon...

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1Thank Stacy G
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our staff and our property. We are glad to read that you had a great experience with us and that you enjoyed our service levels. We hope you will come back and visit us soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $218 - $621 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
118 questions
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Mexico city
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room. ”
 of 5 bubbles 787martinv, 17 Feb 2017 | Read review
“Ocean facing and garden section best.”
 of 5 bubbles W5887URalexy, 16 Feb 2017 | Read review
“Stay on the 16th floor beach side!”
 of 5 bubbles doubled31326, 15 Feb 2017 | Read review
“We chose the "bargain room" which was actually a suite on the 4th flloor. Parking lot view, but not in room enough to care.”
 of 5 bubbles TexasTraveler810, 14 Feb 2017 | Read review
“Upper floor or city view to avoid the loud music late night.”
  • 12th floor ocean view
  • Proximity to the airport from my balcony
 of 5 bubbles PenguinS_12, 13 Feb 2017 | Read review
5 of 5