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InterContinental San Juan

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InterContinental San Juan
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2,239 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Dedham, Massachusetts
Reviewed yesterday NEW

We returned yesterday from a 5 night trip to San Juan, and stayed at the Intercontinental. The pool, beach, and overall grounds were beautiful. Our room was pretty modern, clean, and large enough for our family of four. All of the staff we encountered were very friendly and professional, and everyone was attentive to our needs. Nestor was a great...

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Thank Lisa M
Indianapolis, Indiana, United States
Reviewed yesterday NEW

My husband and I went here with our two kids - ages 5 and 7 - for winter break. Our stay was part of a longer trip that extended out to the east coast of the Island. We stayed in the 14th floor and had an oceanfront room. The room itself was big, and I liked the layout. We had...

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Thank Holly J
Reviewed yesterday NEWvia mobile

My wife and I stayed at the Intercontinental prior to a cruise. The hotel and grounds are stunning. The hotel was very modern and beautifully decorated. The room were large, clean and appeared to be recently renovated. The pool grounds are what makes this place special. The pool reminds you of a lagoon with palm trees, orchids and other local...

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Thank Jared L
Fayetteville, North Carolina
Reviewed yesterday NEWvia mobile

Our third stay at the Intercontinental Hotel in San Juan. We've enjoyed our visits here in the past that it's become our annual post Christmas getaway. It's so rare we stay at the same hotel more than twice. Price usually dictates our accommodations except here.... we are always willing to pay a little more to stay at this hotel because...

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Thank liligirl67
Deerfield Beach, Florida
Reviewed yesterday NEW

My wife and I recently stayed here for a long weekend in January. Overall, we had a great time and were pleased with our overall experience. Pros The lobby and hallways are very modern and beautiful. You can tell the staff take pride in the maintenance and upkeep of the facility. Our room was very spacious and overall very comfortable...

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Thank gjohns45
London, United Kingdom
Reviewed 2 days ago NEW

I stayed at the San Juan intercontinental over Christmas and had a fantastic time. The hotel is not like many of the intercontinental hotels around the world and the rooms are a little dated sit is in need of a update but it has a great atmosphere abut the whole hotel. The service staff are fantastic and the maids were...

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Helpful?
Thank ethixman
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for allowing us to host you during your recent visit to Puerto Rico and for taking the time to share your words of appreciation. We are delighted to hear that your stay was to your entire satisfaction, and we all look forward to the privilege of serving you on a return trip to this fabulous Island!

Pittsburgh, Pennsylvania, United States
Reviewed 2 days ago NEW

we stayed in this hotel one night before departing on a cruise. The rooms are clean, spacious and the bed was heavenly. We had a party of 8 and only 1 room was delayed. I had a problem in which I was referred to the hotel manager. A polite young woman that I would be pleased to have run my...

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Thank Donna C
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments! We greatly appreciate your kind words about our staff and our property. We are delighted that you had a great stay with us and that you enjoyed our facilities and, most importantly, our service levels. Thank you for your feedback and we look forward to serving you again in the near future!

Leroy, Ohio
Reviewed 2 days ago NEW

We stayed at the InterContinental San Juan the night before our cruise departed. The front desk was very friendly & welcoming and helped us get into our room as soon as possible in the mid-afternoon. They honored our request for a higher floor - I think we were 2nd from the top! The room was beautiful. Very spacious with a...

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Thank jamb28
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our staff and our property. We appreciate your taking time to write a review about your recent stay with us, as there is no greater satisfaction than receiving positive comments from a valued guest. Thank you for staying with us and we look forward to welcoming you back soon!

Marstons Mills, Massachusetts
Reviewed 2 days ago NEW

Take a left out of the property and onto the beach. Walk down to the food stand and have the best chicken and pork on a stick and empanadas ever! Pool bar has a great 2 for 1 happy hour from 12-6 daily.

Review collected in partnership with this hotel
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Thank DKGarran
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for sharing your experience with us! We are glad to hear that you enjoyed your time in Puerto Rico and we look forward to welcoming you back in the near future.

Reviewed 3 days ago NEWvia mobile

Lovely hotel, room accommodations are comfortable & clean. Fun, beach party atmosphere. Two things to beware... the lack of water, not just water pressure, while showering in the room. At times, the water pressure would reduce to the point that no water would flow for more than 30 seconds! Happens multiple times during one 5 minute shower. Possible due to...

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2Thank Kathleen G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $223 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
111 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the 8th floor overlooking the city and it was fine, no noise”
 of 5 bubbles lisamI5108IG, 17 Jan 2017 | Read review
“My husband did not like the pillows. ”
 of 5 bubbles Traveler1257, 14 Jan 2017 | Read review
“Apparently the low rise wing has the updated rooms”
 of 5 bubbles brucewbeck, 10 Jan 2017 | Read review
“Never had a problem with the rooms, all are great!!!”
 of 5 bubbles 153sandrav, 9 Jan 2017 | Read review
“King Bed with Beach view 11th floor. Excellent view, nice breeze and Quiet do to the fact it faced the Beach and not the City.”
 of 5 bubbles Personthatlikesfood, 9 Jan 2017 | Read review
5 of 5
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