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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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2,983 Reviews from our TripAdvisor Community

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Showing 2,912: English reviews
Ligonier
Reviewed yesterday NEWvia mobile

We just left the Ritz Carlton after 5 fabulous nights. Literally just a couple minutes from the airport, you enter a relaxing world of top shelf service, people who are happy you are there and sincerely show it, fabulous food and drink, and a wonderful pool and beach! BLT steak is incredible, as are all the restaurants on property. A...

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Helpful?
Thank Dave S
New York City, New York
Reviewed 2 days ago NEW

Stayed here for the second time. The service is EXCELLENT. Very responsive when you need something. Pool waiters will let you order items that aren't on the menu (for example, we wanted crudites and it wasn't on the menu, and they got it for us). The hotel is a tiny bit rundown and probably could use a bit of a...

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Thank Elizabeth G
Montville, New Jersey
Reviewed 2 days ago NEW

The property is oceanfront and everyone is so incredibly kind and attentive to your every need. The food was fantastic and every amenity is on par. This is a great place for a business meeting or family vacation. A must stay.

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Thank Kathy W
Reviewed 3 days ago NEWvia mobile

From the moment we arrived until the time we left the service was impeccable all of the staff went out of their way to be extremely friendly courteous knowledgeable and just plain fun the food in the LT restaurant was exceptional along with all the late-night snacks in the lounge the overall experience was excellent we will definitely be going...

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1Thank Mark C
dallas
Reviewed 4 days ago NEW

We stayed at the Ritz this time for aspecial occasion. Expectations were exceeded from arrival with mimosas and puerto rican sweetbreads to the time we checked out and noticed two 'fond farewell' tags on our luggage when we arrived at the airport to go home. Room is spacious, we had a pool/ocean view balcony room and club level access. Club...

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Thank aaronstew
Boston, Massachusetts
Reviewed 5 days ago NEW

Service was excellent, room pool and beach are all first-class. But this hotel separated itself in the eyes of my family with its exceptional food. Chefs Simon, David, Dennys, and Landrau accommodated my celiac disease with personal care. We ate at the hotel for every meal during our stay, and spoke with a chef each time to confirm my necessary...

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Thank AustinL781
Corpus Christi, Texas
Reviewed 6 days ago NEW

Property was in very good condition. I did find the staff friendly and welcoming. Was offered a glass of champagne upon check in. I enjoyed the spa and was up sold to the 80 min, which was worth it. Then I was offered some kinda of yoga lotion but wasn't told about the cost. Just had it applied to my...

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1Thank Gilmorez
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Gilmorez", I would like to thank you for the very candid feedback on your 23 hours stay with us. I am happy to read that you liked the property and enjoyed the warm welcome. Your comments about the Spa experience and the Pool are extremely valuable to our operation and continue improvement. In Puerto Rico, most hotels have a...

Nanuet
Reviewed 1 week ago NEWvia mobile

Reading the reviews of this hotel I was concerned about its condition. My concerns were unwarranted. The room was clean that we stayed in. One of the lamps stopped working, I let house cleaning know and it was fixed by the time my family went back to the room. I never stayed at a Ritz Carlton before, but now I...

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1Thank MillerOD
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “MillerOD”, I truly appreciate your very detailed review you posted. Thank you for the wonderful comments about guest rooms, which I will share with the housekeeping team. Thank you for recognizing our pool and beach staff for being exceptional, that means a lot to them and I will ensure to share your compliments with them. Your comment that you...

Reviewed 1 week ago via mobile

We had an amazing family vacation Jan 2-9th at the Ritz. This is not an overly fancy resort, but very high quality. The beach staff was fantastic. Jose Maldonado and Jorge Monica truly stood out. They went above and beyond to take care of our family. My kids loved them and were so sad to leave. The beach was beautiful,...

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1Thank Uncomatt
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Uncomatt”, I am happy to read that you had a wonderful experience at our resort. I love of how you remind everyone of fantastic beach we have. I appreciate your kind words about the staff being helpful, friendly and super nice. I am glad to read that both, José and Jorge took good care of you. We will recognize...

Oceanside, New York
Reviewed 1 week ago

The service was excellent . All of the staff were courteous,polite and ready to assist. The spa was fantastic. Overall great experience and I would definitely return .The hotel is close to the airport . The rooms were always clean and when we needed anything the staff was available to obtain whatever it was.

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Thank barbval2017
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “barbval2017”, I appreciate the wonderful review you wrote about your experience with us during your vacation. I am happy to read that our staff made a difference, making your stay a memorable one. The Spa Team will be happy to know that their services were fantastic and that you enjoyed our tropical heaven. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $434 - $1,070 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
86 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for oceanfront”
 of 5 bubbles kathywB2108LJ, 19 Jan 2017 | Read review
“Facing the ocean”
 of 5 bubbles AustinL781, 16 Jan 2017 | Read review
“The rooms with a view of. The pool were very nice. We did not have any noise from the AC”
 of 5 bubbles barbval2017, 12 Jan 2017 | Read review
“Ocean front, high floor”
 of 5 bubbles Bonnie174, 9 Jan 2017 | Read review
“ask for a junior suite....they moved us and the room was bigger”
 of 5 bubbles PatrickN395, 4 Jan 2017 | Read review
5 of 5
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