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    The Ritz-Carlton, San Juan

    6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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    11/10/2017 12/10/2017
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    Traveller (1569)
    Pool & Beach (448)
    Room & Suite (340)
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    Overview
    • Excellent50%
    • Very good27%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “blt” (253 reviews)
    “il mulino” (236 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Casino
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, San Juan
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    Rooms
    11 Oct.12 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (3,254)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 3,175 reviews

    Reviewed 4 days ago

    I had a recent stay at this hotel, and every single staff member in any role went above and beyond to deliver excellent service. To top it off, my friends and I found ourselves at this hotel on the eve of Hurrican Maria and the...More

    1  Thank Janet_in_Nashville
    Reviewed 4 days ago via mobile

    This was to be our Granddaughters sweet 16 celebration trip. We arrived on Saturday September 16, 2017 to The Ritz Carlton San Juan Puerto Rico . The hotel is simply beautiful , and everyone involved in our very short stay out of the 1 1/2...More

    1  Thank Lucette L
    Reviewed 2 weeks ago

    The hotel was definitely clean, had a great bar area, and a nice, resort style pool that leads to the beach! However, the standard room that we were given was just that, Standard! The bed wasn't that comfortable (woke up with back pains), and there...More

    1  Thank CPB79
    Response from Jackie V, General Manager at The Ritz-Carlton, San JuanResponded 2 weeks ago

    Dear CPB79, I would like to thank you for being our guest and for providing us feedback regarding you stay. I am sorry to hear your disappointment with the rooms, though I am happy to read that you found clean. I am glad to read...More

    Reviewed 2 weeks ago via mobile

    The Ritz Carlton was a beautiful hotel and had a great beach. The location was not bad either. You can walk to a nearby Walgreens and also other restaurants on the same street. We went to check out nearby hotels as well and El San...More

    2  Thank Martha V
    Reviewed 2 weeks ago

    Our private photography session was wonderful. We were relaxed and laughed and ended up with fantastic family pictures. I would highly recommend the session. Kristina was our photographer- she's fantastic!

    Thank Lori W
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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • USD 291 - USD 1,039 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Casino Hotel in Isla Verde
    • #3 Business Hotel in Isla Verde
    • #3 Spa Hotel in Isla Verde
    • #4 Family Hotel in Isla Verde
    • #5 Luxury Hotel in Isla Verde
    • #5 Romantic Hotel in Isla Verde
    • #5 On the Beach Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 416
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, TripOnline SA, Hotwire, getaroom.com, Cheap Tickets, Cancelon and HotelQuickly so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Ritz-Carlton San Juan Hotel Isla Verde ,
    • Ritz-Carlton San Juan Hotel, Spa And Casino ,
    • Ritz Carlton Carolina ,
    • Carolina Ritz Carlton ,
    • Ritz Carlton Puerto Rico ,
    • Ritz Carolina ,
    • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
    Add Photo Photos
    Traveller (1569)
    Pool & Beach (448)
    Room & Suite (340)
    Dining (108)
    Hotel & Grounds (913)
    Bathroom (43)
    Family and Play Areas (5)
    Business Centre & Event Rooms (2)
    Nearby
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    Hampton Inn & Suites San Juan
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    Nearby Restaurants
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    Nearby Attractions
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    .08 km away
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    1.37 km away
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    1.03 km away
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    .44 km away
    Ask a question
    Questions & Answers
    joannacon26
    15 September 2017|
    Answer
    Response from Mfive L | Reviewed this property |
    According to their website and some of the employees that work there that I stay in touch with everything is back to normal wet ready for guests
    0
    Votes
    Kortnie83
    11 September 2017|
    AnswerShow all 9 answers
    Response from Pil255 | Reviewed this property |
    Only went to the beach once. Sat on our towels. Don't really know. Sorry.
    1
    Vote
    Kristen K
    22 August 2017|
    AnswerShow all 5 answers
    Response from Traveler2012311 | Reviewed this property |
    There's a diner walking distance from hotel 5min, serves breakfast lunch and dinner, food at hotel is a little ridiculous in price!
    0
    Votes
    Room Tips
    "pool or beach view"
    Read review
    "Go for the Ocean View."
    Read review
    "Stay at the Doubletree, it's nicer"
    Read review
    "Request early check in. Enjoyed the poolside bar and grill."
    Read review
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