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We stayed for our anniversary and were disappointed the first day since the room had many problems (A/C, shower, Internet, etc). After speaking with the General Manager, he assigned us a new room that was in much better condition and had a great ocean view...More
This hotel did an unauthorized debit on my account. I talked (personally) with the owner. When I went to this Hotel he never looked at my eyes and never talked about the horrible problem. He never resolved this problem.
Response from wohlsein, General Manager at Horned Dorset PrimaveraResponded 7 August 2017
I really do not know what debit was made to your card and I would appreciate very much if you contact me directly to get on to this and solve it and I look forward hearing from you .
Made reservations, paid deposit, was assured i could cancel and get refund. Had change in plans, cancelled well in advance. Over 2 months later, despite multiple reminders, still no refund. Have never seen the place but will never go.More
3 Thank Brian K
Response from wohlsein, General Manager at Horned Dorset PrimaveraResponded 11 July 2017
Good day Brian,
When you booked you had a special rate and like any special offers in the world are not always refundable.
We say this very clearly on the reservation confirmation
We looking at your case and Best regards from all.
For Goodwill we...More
This is a place to do nothing! Just relax, enjoy the pools, the beach, and simply see the best sunset of the world!
Is amazing place and I'll be there again and again! Love it!
Es un hotel excelente. Solo para adultos. Simplemente para relajarte...More
We spent the last 3 days at this amazing Boutique Hotel in Rincon, Puerto Rico.
I am not easily impressed but this hotel was everything! The attention to detail is amazing. In addition to true Elegance, the staff is amazing and this hotel hosts one...More