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Althoff Grandhotel Schloss Bensberg

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714 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Lantana, Florida
Reviewed 2 days ago NEW

A magical wedding weekend with friends. Everything here is done right. The service is impeccable, remarkable in all departments......Front Desk, Room Service, Restaurants, Bars, Spa, Bellmen and Housekeeping. Our room was beautifully appointed. The bed linens are sumptuous. I'm just sorry we missed the Christmas Market being set up on the front lawn. Don't miss the real life size gingerbread...

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Helpful?
Thank roslynpines
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Sir or Madam, It was a pleasure to welcome you as a guest to Schloss Bensberg. I greatly appreciate you taking the time to send us your feedback following your stay. I am delighted that you had a wonderful wedding here at Schloss Bensberg. Thank you very much for all your compliments, I will with pleasure pass them on...

Braunschweig, Germany
Reviewed 1 week ago via mobile

Beautiful hotel with the character of the old castle -- very impressive! Friendly staff, modern rooms, endless hallways with astonishing views on the castle and the surrounding area. Food for our business meeting was good as well, maybe only the amount of free power outlets in the public areas could be increased. I'd always come back!

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Helpful?
Thank Ken W
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. Your kind words of appreciation were a pleasure to read. We are looking forward to welcome you back in the near further. Kind regards Kurt Wagner General Manager

Europe
Reviewed 1 week ago

As a frequent European traveler, one worries about historic buildings not living up to modern standards, but that was not at all the case here. The property is absolutely perfectly restored, extremely comfortable, and convenient, and had all the modern conveniences including air conditioning and underground parking directly connected to the hotel. We were lucky enough to get a table...

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Helpful?
Thank The_Refined_Horse
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thanks for staying with us and thank you very much for your great feedback. We work hard to make our guests happy and appreciate your feedback! We are looking forward to your return. Kind regards Kurt Wagner General Manager

Hong Kong, China
Reviewed 2 weeks ago

The building itself is just stunning! It truly is a palace. The room was very nice and big enough for us and the décor matched the building perfectly. We travelled with our dog and as many places charge you a little extra for the pooch, here they at least provide a bed and bowls for him. Breakfast has a very...

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Helpful?
Thank PaulaHK2016
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thank you for your review of Grand Hotel Schloos Bensberg. I am delighted to hear that your entire experience was to your fullest satisfaction. I look forward to sharing your kind words with the team and hope to welcome you again soon. Kind regards Kurt Wagner General Manger

Moordrecht, The Netherlands
Reviewed 2 weeks ago

With 4 children we stayed here in Autumn for 4 days. The hotel is situated near a very nice forest and only 20/30 minutes from Cologne city center. We had a renovated junior suite and there was more than enough space to accommodate the all of us. There was a separate sitting room and a very large bathroom. There is...

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Helpful?
Thank Jacco V
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, thank you for your Evaluation on Tripadvisor. We are glad to see that you had a great stay with your Family with us. For the pool area we have to think for a good solution for everyone. Thank you for your detailed Feedback. We would be glad to welcoming you and your Family to our property again and...

Reviewed 2 weeks ago via mobile

First impressions of the Grandhotel are of grandeur, the place is staggeringly massive, architecturally it is impressive and imposing. This first impression remained throughout our stay, we were constantly in awe of the building and it's a rarity to stay in a place of such magnificence and opulence. For this reason alone I recommend at least having lunch at the...

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Helpful?
Thank Gerald M
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, thank you for your Evaluation on tripadvisor. We are glad that you enjoyed your stay with us. When we renovated the rooms we choose the two mattrasses in case of requests for separate mattrasses instead of one. For the last rooms which we have to renovate there will be the possibility for one mattress instead of two. If...

UK
Reviewed 4 November 2016

Very impressive entrance and building. Front office not so efficient. Rooms are large but not so well planned. Bathrooms feel old. Door did not open properly - complained twice but still not fixed. Breakfast - inexperienced staff led by a disinterested manager

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Helpful?
Thank PPPPPPPP
AlthoffHotelGroup, Manager at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at Althoff Grandhotel Schloss Bensberg. I am very sorry to learn that nobody assisted you with the door problem. Certainly this is not up to our standard; please allow me to express my sincerest apologies. At Althoff Grandhotel Schloss Bensberg we continuously strive to meet your...

Aarau, Switzerland
Reviewed 1 November 2016

on your way uphill to he huge schloss bensberg you feel welcomed with open arms. in our earlier stays we enjoyed the huge junior suites. unfortunately this time the room did not met our expectations regarding the requested location upstairs the restaurant vendome and sizewise. but nevertheless the rooms are well maintained and comfortable.

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Helpful?
Thank hirnograph
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thank you very much for your great comment on Tripadvisor! We would very much appreciate if you could get in contact with us, thus we can take a note of your preferences. Therefore next time you are visiting us we can follow up accordingly. We are looking forward to welcome you back very soon! Kind regards Kurt Wagner...

Sydney, Australia
Reviewed 31 October 2016

The first impression of this place is wow, that is then carried right throughout the hotel, the level of finishes and furniture is stunning. The room is a little small but I had only booked a standard Level One room so couldnt complain. The Bar was also very nice for a few drinks and tea but it is the hotel...

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Helpful?
Thank mikeromeofoxtrot
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. Your kind words of appreciation were a pleasure to read. We do have a doorman in our Team. I do apologize if he was not there to great and assist you with the luggage upon your arrival. We are looking forward...

Baarlo, The Netherlands
Reviewed 30 October 2016

It was a big surprise for my partner, to celebrate our 25 year relationship. I booked the "Mediterana' package and asked to get the limoservice in the opposite way, what was no problem. We arrived in the evening at the free parking of the wellness, and shortly after my call, the nice limo from Bensberg came for the 5 min....

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Helpful?
Thank stan1964
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

WOW! what a great Feedback! We are exhilarated by your Review. Thank you very much for reviewing your stay so detail. It is our daily goal to delight and satisfied our guest and to exceed their expectations. We are looking forward to welcome you back very soon! Kind regards Kurt Wagner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands. ... more   less 

Additional Information about Althoff Grandhotel Schloss Bensberg

Address: Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Bergisch Gladbach
Price Range: $235 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Althoff Grandhotel Schloss Bensberg 5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Althoff Grandhotel Schloss Bensberg staff and other travellers.
3 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Althoff Grandhotel Schloss Bensberg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a top floor with a view over the castle. A junior suite is recommended to have more private space and comfort.”
  • Sitting room - in the evening changed in extra beds for the children
  • Bedroom
 of 5 bubbles jaccov210, 24 Nov 2016 | Read review
“The Dom suite on the first floor is stunning!”
 of 5 bubbles stan1964, 30 Oct 2016 | Read review
“Some suites have tiny windows and no view. Be careful.”
  • View from room.
  • Bathroom.
  • Suite bedroom.
  • Suite bedroom.
  • Suite living area.
 of 5 bubbles ittessot, 9 Oct 2016 | Read review
“Get a room where if the weather is nice allows you to see the cathedral of Cologne”
 of 5 bubbles akinvest, 27 Jul 2016 | Read review
“I prefer a room on the first flooron the left side. It's the closest to the spa”
 of 5 bubbles richard712016, 4 Jun 2016 | Read review
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