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Althoff Grandhotel Schloss Bensberg

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Althoff Grandhotel Schloss Bensberg
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727 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Auburn, Alabama
Reviewed 2 weeks ago

We have been staying at this hotel every year for over a decade and plan to return, although were disappointed last year as well as the visit this December, that the once friendly looking grand rooms, that were usually decorated in elegant yellows, cream and gold are now held in the all too common shades of mud. I hope this...

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Helpful?
1Thank Renation
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for your review, I am very disappointed to read we have not exceeded your expectations this time. We are very proud to have now renovated all guest rooms. As you described, the three main colors of our rooms are gold, blue and red. Maybe next time you are staying with us, we can find a room,you...

New York City, New York
Reviewed 2 weeks ago

Beautiful Palace Hotel just outside Cologne- great service. Large rooms. Spotless. Stayed there over New Year Eve and the celebrations and fireworks were spectacular. Expensive but worth the price. Would go there again, yet besides the Cathedral there is not much else to see in the city.

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Helpful?
Thank 702dariusk
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thanks for staying with us over New Years Eve. We work hard, especially during the holy season, to make our guests happy and appreciate your feedback! We are looking forward to welcome you back very soon, hopefully earlier than New Years Eve ;-) Kind regards Kurt Wagner General Manager

Noordwijk, The Netherlands
Reviewed 3 weeks ago

The property is impressive, generally well maintained, however the level of service is rather average and for sure not adequate to a five star hotel. A few examples. The day of the arrival with my family, including a three years girl, we could not have dinner at the hotel and the receptionist did not make any effort to solve the...

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Helpful?
Thank CVet2014
AlthoffHotelGroup, Manager at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest Thank you for thi review following your recent stay at Grand Hotel Schloss Bensberg. First of all, I would like to express my apologies that you did not feel well looked after by the reception team in regards to your table reservation and your room temperature. We constantly strive to offer our guests a unique and memorable experience,...

Dubai, United Arab Emirates
Reviewed 3 weeks ago

The property is beautiful however 5 star standard is not provided especially since you are paying for it. 2 single beds which were tight together to look like kingsize bed No coffee machine in the room, no chance to replace very soft pillow. Unable to regulate heater so it was very hot at night. Breakfast too expensive for the selection...

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Helpful?
Thank ahmadghazal
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Mr. Ahmadghazal, Thank you for taking the time to review your stay at Grand Hotel Schloss Bensberg. Naturally, I was disappointed to see that aspects of your experience with us did not live up to your expectations. We take great pride in providing five-star service and it is most concerning that you did not find this to be the...

Orlando, Florida
Reviewed 3 weeks ago

A magnificent place, service was superb. From the valet, front desk, bartenders and housekeepers. great wifi coverage throughout. We had the room facing the courtyard with a beautiful view of the Christmas tree in front of the hotel.

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Helpful?
1Thank Courtney L
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Courtney L, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. It was a pleasure to read your kind words of appreciation. I am looking forward to share your compliments with the team and hope to welcome you again soon. Kind regards, Kurt Wagner General Manager

Lantana, Florida
Reviewed 9 December 2016

A magical wedding weekend with friends. Everything here is done right. The service is impeccable, remarkable in all departments......Front Desk, Room Service, Restaurants, Bars, Spa, Bellmen and Housekeeping. Our room was beautifully appointed. The bed linens are sumptuous. I'm just sorry we missed the Christmas Market being set up on the front lawn. Don't miss the real life size gingerbread...

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Helpful?
Thank roslynpines
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Sir or Madam, It was a pleasure to welcome you as a guest to Schloss Bensberg. I greatly appreciate you taking the time to send us your feedback following your stay. I am delighted that you had a wonderful wedding here at Schloss Bensberg. Thank you very much for all your compliments, I will with pleasure pass them on...

Braunschweig, Germany
Reviewed 4 December 2016 via mobile

Beautiful hotel with the character of the old castle -- very impressive! Friendly staff, modern rooms, endless hallways with astonishing views on the castle and the surrounding area. Food for our business meeting was good as well, maybe only the amount of free power outlets in the public areas could be increased. I'd always come back!

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Helpful?
Thank Ken W
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. Your kind words of appreciation were a pleasure to read. We are looking forward to welcome you back in the near further. Kind regards Kurt Wagner General Manager

Europe
Reviewed 30 November 2016

As a frequent European traveler, one worries about historic buildings not living up to modern standards, but that was not at all the case here. The property is absolutely perfectly restored, extremely comfortable, and convenient, and had all the modern conveniences including air conditioning and underground parking directly connected to the hotel. We were lucky enough to get a table...

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Helpful?
Thank The_Refined_Horse
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thanks for staying with us and thank you very much for your great feedback. We work hard to make our guests happy and appreciate your feedback! We are looking forward to your return. Kind regards Kurt Wagner General Manager

Hong Kong, China
Reviewed 28 November 2016

The building itself is just stunning! It truly is a palace. The room was very nice and big enough for us and the décor matched the building perfectly. We travelled with our dog and as many places charge you a little extra for the pooch, here they at least provide a bed and bowls for him. Breakfast has a very...

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Helpful?
Thank PaulaHK2016
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thank you for your review of Grand Hotel Schloos Bensberg. I am delighted to hear that your entire experience was to your fullest satisfaction. I look forward to sharing your kind words with the team and hope to welcome you again soon. Kind regards Kurt Wagner General Manger

Moordrecht, The Netherlands
Reviewed 25 November 2016

With 4 children we stayed here in Autumn for 4 days. The hotel is situated near a very nice forest and only 20/30 minutes from Cologne city center. We had a renovated junior suite and there was more than enough space to accommodate the all of us. There was a separate sitting room and a very large bathroom. There is...

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Helpful?
Thank Jacco V
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, thank you for your Evaluation on Tripadvisor. We are glad to see that you had a great stay with your Family with us. For the pool area we have to think for a good solution for everyone. Thank you for your detailed Feedback. We would be glad to welcoming you and your Family to our property again and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands. ... more   less 

Additional Information about Althoff Grandhotel Schloss Bensberg

Address: Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Bergisch Gladbach
Price Range: $226 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Althoff Grandhotel Schloss Bensberg 5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Althoff Grandhotel Schloss Bensberg staff and other travellers.
5 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Althoff Grandhotel Schloss Bensberg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a top floor with a view over the castle. A junior suite is recommended to have more private space and comfort.”
  • Sitting room - in the evening changed in extra beds for the children
  • Bedroom
 of 5 bubbles jaccov210, 24 Nov 2016 | Read review
“The Dom suite on the first floor is stunning!”
 of 5 bubbles stan1964, 30 Oct 2016 | Read review
“Some suites have tiny windows and no view. Be careful.”
  • Suite bedroom.
  • View from room.
  • Suite living area.
  • Suite bedroom.
  • Bathroom.
 of 5 bubbles ittessot, 9 Oct 2016 | Read review
“Get a room where if the weather is nice allows you to see the cathedral of Cologne”
 of 5 bubbles akinvest, 27 Jul 2016 | Read review
“I prefer a room on the first flooron the left side. It's the closest to the spa”
 of 5 bubbles richard712016, 4 Jun 2016 | Read review
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