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06/08/2017 07/08/2017
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    Hotel Bergkristall

    Oberlech 382, Lech 6764, Austria
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    06/08/2017 07/08/2017
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    Traveller (18)
    Room & Suite (8)
    Dining (5)
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    Overview
    • Excellent58%
    • Very good13%
    • Average8%
    • Poor6%
    • Terrible15%
    9 Jan 2017
    “a very bad overall experience”
    9 Jan 2017
    “Disappointed”
    Free Wifi
    Breakfast included
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Multilingual Staff
    Spa
    Business Centre
    Ski-In / Ski-Out
    4.5 Star Hotel
    All hotel details
    Pension Muntanella
    16 reviews
    #7 of 121 B&Bs / Inns in Lech
     
    Schneegloeckle Appartements
    5 reviews
    #11 of 34 Speciality lodging in Lech
     
    Hotel Petersboden
    31 reviews
    #10 of 121 B&Bs / Inns in Lech
     
    Cresta
    17 reviews
    #34 of 121 B&Bs / Inns in Lech
     
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (46)
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    1 - 5 of 22 reviews

    Reviewed 9 January 2017

    expected much from this hotel, following the critics below. however, overall experience was a disaster. very bad service, starting from the hotel management, and continuing with the restaurant maitre. he was tired to even translate the set dinner menu in english from german. very bad...More

    4  Thank Aristos K
    Response from jwrann, Inhaber at Hotel BergkristallResponded 12 January 2017

    This is your third complaint in the same matter since you left our house. Expecting a discount can have many reasons. We never thougt that we treated you so bad as you explain. There must have been another reason that you are so upset about...More

    Reviewed 9 January 2017 via mobile

    Very poor service, small and dirty room with many dysfunctions, bad internet connection and a very unfriendly crowd. Unfortunately the second part of our holiday was negatively affected because of the bad hosting. Good food though.More

    1  Thank Kat K
    Response from jwrann, Inhaber at Hotel BergkristallResponded 10 January 2017

    Thank you for your comment about your experience in our house. Your poor comment probably was part of the cold outside temperatures we had these days. The malfunction of the light (the transformer broke) in the bathroom was fixed after your complain. With your disapointment...More

    Reviewed 27 December 2016 via mobile

    2 couples sitting outside for lunch. The view is lovely. The food is pretty good (but pricey). The service is awful, verging on the snotty. We had to ask for things several times. The waiter was short with us and disinterested and unhelpful. We weren't...More

    Thank Gary H
    Response from jwrann, Inhaber at Hotel BergkristallResponded 29 December 2016

    Blue sky, Peak season, bright sunshine and all our guests are coming the same time for lunch. This are the ingredients of strong business, maybe too strong. But punish us with this very bad avaluation is not fair.

    Reviewed 22 March 2016

    perched in the rarified champagne air of the magical oasis OBERLECH village . HOTEL BERGKRISTALL shines brightly in every aspect worthy of its 4 star rating . On a sensational dazzling sunny mountain day, lunch on its wondrous sun terrace is an absolutely memorable experience...More

    Thank MIchaeLEVINE
    Response from jwrann, Inhaber at Hotel BergkristallResponded 26 March 2016

    Thank you very much for your kind feedback. For us it was a pleasure to host you and we all hope very much to welcome you again next year. We send you our best regards, family Wrann and all the whole team of the Hotel...More

    Reviewed 5 March 2016 via mobile

    Great location in Oberlech. A fabulous hotel with great personal service and really amazing food. Breakfast buffet with everything from fruit, Bircher muesli, croissants to eggs and ham. Dinner a gourmet 5 courses every night with soup, salads and delicious fish and meat courses. fondue...More

    1  Thank hilarycj
    Response from jwrann, Inhaber at Hotel BergkristallResponded 6 March 2016

    Thank you very much for your very kind feedback! Next time when you are here we will especially take care about the sunshine..... greetings from Jakob and Renate Wrann and the whole team of the Bergkristall.

    Pension Muntanella
    16 reviews
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    Schneegloeckle Appartements
    5 reviews
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    Hotel Petersboden
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    #10 of 121 B&amp;Bs / Inns in Lech
     
    Cresta
    17 reviews
    #34 of 121 B&amp;Bs / Inns in Lech
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Multilingual Staff
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Room amenities
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Spa
    Details
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 43
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com and Travelocity so you can book your Hotel Bergkristall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Austria >
    • Austrian Alps >
    • Vorarlberg >
    • Lech
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    Traveller (18)
    Room & Suite (8)
    Dining (5)
    Hotel & Grounds (18)
    Bathroom (1)
    Family and Play Areas (1)
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    Questions & Answers
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    Room Tips
    "try to get a balcony room"
    Read review
    "Room with the mountain view!"
    Read review
    "Even of you don't stay, book for lunch! It will be memorable."
    Read review
    "definetely not interconecting rooms and especially the ones in the main building"
    Read review
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