Booked this accommodation in May for romantic weekend getaway..Unfortunately the day before check-in we become sick with flu like symptoms and contacted the manager Emma to inform of situation..At the time she was thankful that we cancelled due to COVID times and informed us we could take another weekend.. However when we made contact 3 weeks later Emma blantenly refused to offer our alternate weekend. We told her it could be any weekend as we are local, but still refused . We paid over 1000.00 for two nights , no refund or part refund and no alternate weekend....Emma informed me during a phone call that she did not have to accommodate for illness ..Very Poor service.
We decided against better judgement to stay at the Emerald Noosa for xmas again this year after the last time which was horrific. We thought we would book a Platinum Apartment this time and surely it would be ok. And it’s not. Upon arrival the unit was said to be clean (and COVID is raging) and there was sand and dirt on every surface. The master bathroom still contained old soap and containers from the prior guest - sanitary I think not!! We are here for xmas day and there are 5 chairs at the dining table - odd we thought. When we asked for the 6th chair we were told these apartments are really only for 4 people so we should be happy with the extra chair. We have always had a table and chairs for 6 every other time we have stayed here. They did give us a random chair. The tv in the living room is as old as the terrible furniture it is sitting on and so are the sofas which we had to clean. Towels are limited to one per person and when there website says guests can enjoy sitting outside I don’t think they meant the terrible tin table and 2 chairs on the very dirty balcony. Now we will make the most of this as it’s xmas and many are far less fortunate but when you pay for the top range of apartments you expect a little better than this.…
We have stayed here 3 times before and always been really happy with our accommodation. This time however we were given a room at the front over the restaurant/bar despite asking for a quiet room at the back. The noise from the restaurant started early and went all day and into the night. Loud dance music and people. Plus street noise and people coming and going late into the night meant our sleep was disturbed and it was impossible to relax in the apartment during the day. This is such a shame because the rooms are a very good size and the apartments are well-appointed, as well as the fantastic location. I'm not sure we'd stay again as 4 nights without proper sleep one what is supposed to be a relaxing weekend away is exactly restful.
Loved our stay here over the Noosa Tri weekend. Last minute booking. Emma runs a great show. All the staff were friendly. Great rooms….clean, bright and airy. Good aircon. Good beds. Good spa though the pool was a little cool
Fantastic stay at the Emerald Nice and clean Lovely friendly helpful staff Highly recommended for a Hastings street stay in Noosa Beach is a stone throw away Do yourself a favour make a booking and enjoy the pool and restaurants just down stairs