Pump Hill Farm Cottages
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Pump Hill Rd., Pemberton, Western Australia 6260 Australia
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About
#6 of 32 Speciality lodging in Pemberton
Location
Cleanliness
Service
Value
Just 1km from Pemberton, Pump Hill Farm is an idyllic four star family retreat where you can enjoy bush walking, bird watching, friendly farm animals, misty valley views and the utter peace and quiet. Our unique cottages are built with rammed earth and mud brick, feature uninterrupted views over a peaceful green valley or the famous Pemberton Karri Forest. To get to town its a short drive or you can wander the bush paths leading from the farm through the adjoining Karri forest. Walk part of the Bibbulmun Track on the way and discover the picturesque Pemberton Pool and Lefroy Brook. Sound to good to be true? Come and find out for yourself!
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Property amenities
Free parking
Parking
Sauna
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
BBQ facilities
Non-smoking hotel
Self-serve laundry
Room features
Fireplace
Seating area
Clothes rack
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Complimentary toiletries
Microwave
Refrigerator
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
13Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
Pump Hill Rd., Pemberton, Western Australia 6260 Australia
Getting there
Rental CarsSee all Pemberton car hire
152Reviews4Q+A26Room tips
Reviews
Traveller rating
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Popular mentions
We stayed at Pump Hill for three nights. When we originally booked we read reviews online and chose Pump Hill because of what it offered for kids. With a 2.5 year old we wanted to take him somewhere he could interact with the animals and spend some time running around on the property. Pump Hill certainly delivered! We stayed in the Wattle cottage which was two bedroom, one bathroom. It is a brick and mud cottage (I think) and had a genuine farm feel about it. The cottage was clean and well maintained while still providing that rustic feeling. Unfortunately on the first night we lost power due to bad storms in town. I phoned owner Gwen who was lovely and she sent around farmhand Jo with some extra candles. The stove/oven ran on gas so we could still cook dinner and there was firewood available so we stayed nice and warm. There was also a BBQ at our cottage which we used on our second night. I had read reviews about uncomfortable beds but we found the complete opposite. We were very comfortable and there were extra warm blankets provided which added to our comfort. The next morning we met Farmer Jo for a tractor ride to feed all the animals. Jo was very friendly and we had a great time meeting the animals on the farm and learning about them. We were told that we could feed/pet any of the animals during the day and we took the opportunity to when we could. There were carrots and apples available at reception free of charge to feed the animals. On our second morning we met Mark who owns the farm. He was so lovely and had a great sense of humour. My son was just as excited to go on the tractor ride to feed the animals for a second time. We learnt more about the farm and the animals from Mark. You can see that he genuinely loves his animals and the farm. The children got to collect the eggs from the chicken coop and we discovered that Mark had put store bought eggs in there for the kids to collect (chickens don't lay many eggs during winter). This was a great touch and something the kids will remember. We stayed back for a little while after feeding time and spoke with Mark and he told us more about the animals and said we could go into any of the paddocks/enclosures and spend time with the animals throughout the day which was amazing. We brushed the miniature ponies and spent some time patting them. Overall we had a fantastic stay at Pump Hill Farm Cottages and would recommend it to anyone, especially those with young kids. The accommodation isn't 5 star but it was clean and comfortable. We booked Pump Hill for the "farm" experience and that is worth 5 stars! It was lovely to sit in our cottage and see the horses in the paddock in front of us. The cottage had cooking utensils etc for us to use and there is an IGA in town or a Woolworths in Manjimup so we bought our own groceries. Yes there is no Wi-Fi in the cottages but it was so nice to get away and just experience what Pump Hill had to offer and we didn't need the internet. The TV system is being upgraded in some cottages at the moment but we didn't go on holiday to watch TV! There is also a huge playground and trampoline for children to play on. Due to the weather we didn't use this but in the drier months it would be great. Thank you to Farmer Mark and Yogi Gwen for our fantastic stay. We will certainly be back!…
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Date of stay: July 2021
Rooms
Cleanliness
Service
Helpful
We have stayed multiple times in the past with previous owners when our kids were younger and it was great. We have been twice now with new owners who have had it for a few years now. Cottages are fine but need some new furniture and decor, cleanliness average, our dishes and cutlery all needed to be washed before use, outdoor furniture had bird poo, 2 old dry coffee sachets and a few sugar and teabags for 4 adults. Wet firewood and no kindling ,hard work to even keep the heat going as wood not dry and also have to pay for any extra, which after paying $240 night is disappointing Shower cold first morning and can't regulate temperature properly. Had no idea who owners or staff actually were as nobody introduced themselves so it was a bit off putting walking around and felt uncomfortable. Farm animals are the attraction obviously but the accommodation and attention to detail is lacking for the price. TV not working,we were given a pamphlet on arrival saying it's being upgraded The large tv also dangerous as it was perched on a coffee table that it barely fitted on. Had filled out the feedback form when we left. If you have younger kids you will probably have a good time but not for us anymore.…
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Date of stay: June 2021Trip type: Travelled with family
Helpful
Response from Mark Jones, Owner at Pump Hill Farm Cottages
Responded 31 Jul 2021
Sharon, In response and in trying to understand your "Disappointing' statement. The property is a farm stay with free roaming Chickens, Ducks, Guinea fowl and Peacocks. If they decide to relief themselves on the veranda , chairs etc. after we have completed our outside clean and before you arrive, we are unsure how you would like us to manage this, including the wild birds, please advise. I find it quite dis-heartening when you make assertion how great it was previously and make no mention to vast amount of improvements and investment that have been made since we took ownership. Even the previous owners who were employed on the farm and visit from time to time cannot believe how we have improved. Try have a conversation with us and the below could of been pointed out to you without you trying to destroy our spirit and pride in social media arenas. Too name but a few. a) All the old outdoor plastic furniture has been replaced with timber seating and tables, and all cottages have a timber Picnic table added b) All cottages have an outdoor movable fire-pit c) Every one of the cottages this year and before your stay had new furniture installed, this includes April and May the couches were replaced, (If you have the time research Facebook market place and you will see the advertisements selling all the old furniture.) the hand made dining table are 1 year old, I made them myself. All beds have been replaced in the last 4 years. All the bedding and linen. including towels, hand towels and face cloths, are brand new and less than a year old. All the crockery, cooking utensils, pots and pans, cutlery and BBQ has been replaced within the last year, and gets replaced yearly. c) Star picket fencing has been removed around the property and replaced with gum pole fencing. d) The horses and donkey paddocks now have shelters for the animals. e) A duck pond was constructed f) the existing animal shelters which were old and dilapidated, when we took over were demolished and entirely rebuilt, and strangely enough by the previous owner who was working for us, subsequently we have demolished all of those facilities and built an entirely new petting area where children can now interact with the animals more freely. We have added, miniature goats, miniature, horses and ponies, rabbits and guinea pigs, geese, peahens and a peacock. g) We have doubled the size of the play ground by adding a natural play ground and a commercial trampoline To continue in regards to your complaint specifically, if it has not already been addressed above. 1. We apologized to you with regards to you finding your cutlery and dishes had not been cleaned properly, this was a cleaners issue and we had not been able on the day to inspect the cottage prior to your check-in. From time to time our staff do disappoint and we are continuously and tirelessly training and having staff come and go. We have a checklist for cleaners to populate and the responsible cleaner was addressed for the poor performance. 2. If you have been here a few times you would know that I am the owner and Gwen is always around we have no idea how you could feel uncomfortable, someone is always on the farm, we invite people as much as possible to enjoy the farm, the interaction with the animals, the beautiful scenery and walks, feeding of the animals, we always leave apples and carrots free of charge at reception. A facility with only 13 chalets, it is not feasible to always have the reception manned, hence in our explanatory booking notice you are advised that an envelope will be left for you at reception, this check-in system has been in place for decades including the previous owners. Only very few people ever have something to comment on it. 3. With regards to the the TV, we are located remotely and from time to time have had signal issues, we have installed upgraded equipment, but are still having signal issues, that aside we have more than 2000 DVDs available for you to choose from at no charge. 4. The wood provided is Jarrah and is either stored in a covered wood shed across from reception or in the open next to the gravity water tank. Your timber which is supplied free of charge when you arrive is placed on your veranda which is covered. There is an axe provided and fire lighters, if you are unable to to chop kindling we will be more than happy to do it for you, just ask. I stress again the wood that we supply is ALL Jarrah, which is a dry wood and is not impacted by rain. I have demonstrated this on numerous occasions when splitting the wood with an axe, and then made fire for the guests when requested to do so. In 100% of cases when fires have not been able to get going it has been an operational error and not the wood. 5. We do charge for wood, for the first time in 3 years, this year we raised the rates on accommodation. Some guests had the habit of burning wood for the sake of it and thereby causing an unfair rate to e attributed to them because of the timber cost. This is a cost to the business, it is not freely given to Pumphill and therefore the costs have to be passed on to the guests, this is common business practice. In 2018 our bill for wood was $26000 and we also knew that wood was only been utilized in the colder months, that too made it unfair to guests to pay for something in rates for something they were not using. Subsequently we thought that because we were to charge for wood we would not increase rates. Strangely enough the wood bill reduced by $20000 in a year.
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Things we cant control but things that they could ! Recognizing we have changed but so has the place We came back to Pump Hill with two of our children aged 14 & 16 and as they have aged the desire to get up for the hayride and to pet the animals was not as great as it was 7 years ago but it was still fun The weather was atrocious but thats part of the fun of a farm stay in winter The bad things were 1. no TV as the cabling had been cut to some but not all the cottages and they didn't bother to tell us... we found out that night when it didn't work !!! 2. Don't worry you have an inbuilt DVD player in the TV except it did not work we only found out on the second night of a 4 night stay having been out all day enjoying Pemberton 3.Firewood was left in rain and no kindling dry made it really hard to light a fire thank god for IGA and buying Eco Logs 4. Being expected to pay for extra firewood , previously there was a large box available for each cottage 5.No Wifi which we knew about but i the absence of any alternative this made it difficult with teenagers We left one night early . The lady manager Gwen said that was our choice which it was and on that day they did replace the TV which is great for the next guests. It seems they don't routinely check the electrical equipment unless a guest complains it isn't working I appreciate it was peak holiday period but currently in COVID times WA businesses should be able to offer better than this to what is ostensibly a captive audience Gwen did offer a discount on our next trip there( never actually said what it would be ?) Anyway we declined as this will be our last visit to Pump Hill But if you have young children and are not adverse to missing out on TV/DVD and paying for extra firewood then its a great farm stay to visit . Just not for us anymore !!!!!!!!…
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Date of stay: July 2021
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Mark Jones, Owner at Pump Hill Farm Cottages
Responded 31 Jul 2021
Kim, In response and to set the record with facts. Your sarcastic review is duly noted, maybe next time have a conversation either with myself or Gwen. It is odd that the majority of our customer base are return customers who comment and appreciate the efforts that Gwen and I have made improving the Facilities and trying to make a destination rather than a place to stay. To address more specifically The Hay ride has had additional has additional animal stops along the way and is more interactive than it was in the past, maybe be more specific what was it that was not great, was it perhaps the person conducting it was not to your personal liking? Yes the TV cable has been damaged, we have over 2000 DVDs in stock for your use, it is unfortunate that your TV's DVD was not working, but if you had notified us we would of rectified. Yes we charge for firewood but you forgot to mention that the accommodation rates had not been increased for 3 years and which have only a month ago been increased. I will elaborate further on the wood complaint. Some guests had the habit of burning wood for the sake of it and thereby causing an unfair rate to other guests attributed to them because of the timber cost. This is a cost to the business, it is not freely given to Pumphill and therefore the costs have to be passed on to the guests, this is common business practice. In 2018 our bill for wood was $26000 and we also knew that wood was only been utilized in the colder months, that too made it unfair to guests to pay for something in accommodation rates for something they were not using. Subsequently we thought that because we were to charge for wood we would not increase rates. Strangely enough the wood bill reduced by $20000 in a single year. The wood provided is Jarrah and is either stored in a covered wood shed across from reception or in the open next to the gravity water tank. Your timber which is supplied free of charge when you arrive is placed on your veranda which is covered. There is an axe provided and fire lighters, if you are unable to to chop kindling we will be more than happy to do it for you, just ask. I stress again the wood that we supply is ALL Jarrah, which is a dry wood and is not impacted by rain. I have demonstrated this on numerous occasions when splitting the wood with an axe, and then made fire for the guests when requested to do so. In 100% of cases when fires have not been able to get going it has been an operational error and not the wood. You are incorrect stating that there is no WiFi it is freely available at the reception area and you may sit outside or in the DVD and Games room to make use of it. Furthermore in the last 7 years a) All the old outdoor plastic furniture has been replaced with timber seating and tables, and all cottages have a timber Picnic table added b) All cottages have an outdoor movable fire-pit c) Every one of the cottages this year and before your stay had new furniture installed, this includes April and May the couches were replaced, (If you have the time research Facebook market place and you will see the advertisements selling all the old furniture.) the hand made dining table are 1 year old, I made them myself. All beds have been replaced in the last 4 years. All the bedding and linen. including towels, hand towels and face cloths, are brand new and less than a year old. All the crockery, cooking utensils, pots and pans, cutlery and BBQ has been replaced within the last year, and gets replaced yearly. c) Star picket fencing has been removed around the property and replaced with gum pole fencing. d) The horses and donkey paddocks now have shelters for the animals. e) A duck pond was constructed f) the existing animal shelters which were old and dilapidated, when we took over were demolished and entirely rebuilt, and strangely enough by the previous owner who was working for us, subsequently we have demolished all of those facilities and built an entirely new petting area where children can now interact with the animals more freely. We have added, miniature goats, miniature, horses and ponies, rabbits and guinea pigs, geese, peahens and a peacock. g) We have doubled the size of the play ground by adding a natural play ground and a commercial trampoline
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We stayed 3 nights, in the family cottage, we had the most amazing view of the valley. The family cottage Baronia was perfect for 2 family's with young children we had most of the farm animals right near us and the playground. Cyril the goat popped in regularly to say hello. The Hay ride in the morning was engaging and the grandchildren and adults loved it. We made some beautiful family memories, Thank you so much.
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Date of stay: June 2021Trip type: Travelled with family
Helpful
This is the second time we’ve stayed at Pump Hill Farm. Our two kids were much younger the first time and had a ball, and this time around was no different. The friendly and unfazed animals are clearly beloved by the staff, the whole place has a welcoming air of freedom about it, the cottages are homely and clean and the views are gorgeous from any vantage point. Farmer Leon took a bunch of us on the hayride (happens every morning) and he was knowledgeable, funny, kind and showed his genuine care for the animals. Also, there are bush tracks adjacent to the property which are well worth exploring. It’s a wonderful place for anyone to experience.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
PRICE RANGE
USD 95 - USD 131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pump hill farm cottages hotel pemberton
LOCATION
AustraliaWestern AustraliaPemberton
NUMBER OF ROOMS
13
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Claim Your Listing Frequently Asked Questions about Pump Hill Farm Cottages
Which popular attractions are close to Pump Hill Farm Cottages?
Nearby attractions include Big Brook Dam (0.8 km), Pemberton Visitor Centre (0.7 km), and Pemberton Fine Woodcraft Gallery (1.0 km).
What are some of the property amenities at Pump Hill Farm Cottages?
Some of the more popular amenities offered include free parking, kids activities, and self serve laundry.
Which room amenities are available at Pump Hill Farm Cottages?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Pump Hill Farm Cottages?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Pump Hill Farm Cottages?
Yes, free parking is available to guests.
What are some restaurants close to Pump Hill Farm Cottages?
Conveniently located restaurants include Treehouse Tapas and Wine Bar, Source Kitchen, and The Crossings Bakery.
Are there opportunities to exercise at Pump Hill Farm Cottages?
Yes, guests have access to a sauna during their stay.
Is Pump Hill Farm Cottages located near the city centre?
Yes, it is 0.8 km away from the centre of Pemberton.