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Hilton Garden Inn Albany

3 Toll Place, Albany, Western Australia 6330 Australia
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Traveller (96)
Room & Suite (40)
Dining (3)

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About

Location
Cleanliness
Service
Value
The modern Hilton Garden Inn overlooking Albany's waterfront is surrounded by beautiful views from Mount Clarence Lookout, Middleton Beach and the Albany Entertainment Centre. Located a short distance from key historic sites with the National Anzac Centre, Princess Royal Fortress Military Museum and the Museum of the Great Southern close by. Enjoy Saturday morning Farmer’s Market, Sunday morning Boat Shed Markets and Albany's shopping precinct less than a kilometre away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Diving
Highchairs available
Taxi service
Electric vehicle charging station
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Snack bar
Special diet menus
Hiking
Bowling offsite
Fishing
Tennis court offsite
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Spanish, Danish, Sinhala
Hotel links
Special Offer:Hilton Honors Discount
140Reviews1Q+A35Room tips

Reviews
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Heather_Laflamme wrote a review Yesterday
Quindalup, Australia181 contributions96 helpful votes
The hotel was nice - easy to find, great location, lots of parking. The rooms were nice, spacious, the food however was ok, the buffet breakfast was tepid or cold, which was disapointing. But the staff were nice and bed was comfortable. I will be back.
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Date of stay: February 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kristen P wrote a review July 2023
Esperance 4 contributions1 helpful vote
Hotel's Favourite
Beautiful spot right on the ocean and close to town. Woke up to dolphins jumping out of the water :) was in from 403. Very clean and modern facilities. Lovely staff and service. Couldn’t fault. Beds were comfy and sofa beds was big and comfy for our 10yo. Breaky was a good selection and well presented. Definitely can recommend.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jen Chivers, Marketing at Hilton Garden Inn Albany
Responded 5 July 2023
Many thanks for taking the time to post a review of your recent stay at Hilton Garden Inn Albany. It is very pleasing to read your glowing feedback, particularly about our location, room cleanliness, sofa bed, staff and Dolphins! Rest assured that we will share your kind comments with our teams, who will appreciate the recognition. Thanks again for your input, and we look forward to welcoming you back to our hotel in the future. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter G wrote a review 7 Apr
Sydney, Australia1468 contributions585 helpful votes
Plenty of open air parking right on the waterfront. Several dining options are close, an IGA is around the corner and the centre of town is not far away. As a gold member I received the best welcome I’ve received from any in the Hilton chain. Thank you - including for the upgrade. The hotel is modern and clean. Sound proofing between rooms is amazingly good. Room was spacious and well equipped. Wifi and aircon worked very well. Dinner was ok but the local wine list was very good. The Mount Barker Pinot Noir was superb. Breakfast was excellent. All up, a great stay. Thank you.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Connector11555201434 wrote a review 4 Apr
Perth, Australia3 contributions2 helpful votes
Good to be back to visit Albany. Nice hotel with good restaurant attached. Friendly staff and our room was well maintained. The hotel is well located so it is close to amenities and fishing spots. Highly recommend to anyone who wants to stay in Albany.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 1 week ago
We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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larrybV444ZY wrote a review Mar 2024
Mount Helena, Australia6 contributions1 helpful vote
We were very impressed with the room and the staff were really friendly, in particular Holly was our favourite. We felt we belonged there. We loved the bathroom 👍 We stayed 2 nights but wanted to stay longer 😂 Breakfast was nice but unfortunately was cold both days.
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Lovely staff, you will enjoy your stay!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 2 weeks ago
Thank you so much for taking the time to send us your review. We are delighted to hear you had a wonderful stay! We have let our Executive Chef now about your breakfast experiences and thank you for letting us know. We sincerely can't wait to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate N wrote a review Mar 2024
Greater Manchester, United Kingdom23 contributions7 helpful votes
This is not a cheap hotel and as a Hilton you expect a certain standard. Unfortunately the reception staff were poorly trained and no one seemed to be in charge. Eventually a problem with our 3 day booking was resolved but not without making us feel that we may not have our room for the 3rd night. The 2% service charge for credit card payment was steep also. The breakfast staff were were very haphazard. Tables didn’t get cleared, the buffet didn’t get replaced. They were too busy chatting. The hot buffet looked like it had stood for 2 hours by the time we wanted breakfast. The kitchen staff did cook fresh eggs if asked but nothing was easy. The dinner menu was limited. The housekeeping was also a little random. Towels were replaced if requested and bed made but there was no attention to detail. No replacement of tea/coffee in room or water. On the positive side. The location is great. Easy access to the town and free parking. 4th floor room overlooking ocean and the big shower were good. We enjoyed our stay in Albany but the Hilton needs to get its act together to justify the price.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 4 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comments have been forwarded to the concerned managers to take the necessary action. It is only through feedback such as this, that we get the opportunity to further train and develop our staff to ensure we provide the highest quality of service. The entire team looks forward to the pleasure of welcoming you back. Kind regards, Hilton Garden Inn Albany
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosemary G wrote a review Mar 2024
Toowoomba, Australia26 contributions4 helpful votes
Rules ARE Rules. We found our experience with the people on the phone at the hotel very disappointing. Due to forces beyond our control, we were put in the extremely rare situation of having our trip to WA cancelled. We were going there by train from Sydney but the railway line was cut off by freak record breaking floods on the Nullabour Plain (one of the driest places in Australia). So the trip was cancelled by the rail company. We called the hotel and explained what had happened. They said they ‘understood’ but were incapable of refunding our prepaid booking of $740 because it would break their rules. We re-explained how rare this situation was and that we had no choice in the matter.. They said they ‘understood’ but refused to help us out in anyway whatsoever. So we asked if we could keep the payment as a credit until we could get another train, they said they could hold the credit until Dec (9months). We explained how hard it was to get our first train booking and that we’d had to book more than a year ahead to get a berth. They repeated that they ‘understood’ but were incapable of bending their rules. For us the train is the only way to get to WA because we can’t travel by plane for health reasons. This was the trip of a lifetime for us that we’d been looking forward to for over a year but the Hilton hotel was more interested in hanging on to our $740 than showing any compassion or real understanding. Turns out their rules are more important than helping us. Pretty unaccommodating for an accommodation business, in my opinion.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: My only tip would be don’t stay there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 4 weeks ago
We are sincerely sorry for the inconvenience this has caused you, and that your trip had to be cancelled. We will always take into consideration the different circumstances surrounding cancellations, particularly those out of the guest's control, to determine the most suitable course of action regarding change of dates or a refund. We would sincerely like to help resolve this matter and encourage you to contact us directly at the hotel. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Margaret M wrote a review Mar 2024
Perth, Australia28 contributions17 helpful votes
Small hotel in Princess Harbour. We paid for an ocean view so we woke to a wonderful vista every morning. New hotel so rooms are fresh and modern with a choice of shower heads. Honestly did not hear one sound in our stay. TV not working on second day so rang reception but unanswered. When we reported it as we left to go out told there was a technical problem throught and it was restored later. Perfect location to walk over the road on pedestrian bridge into town. Unsecured parking outside.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 6 Mar 2024
We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after, despite the technical issues. We look forward to having you with us again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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angela b wrote a review Feb 2024
Pinjarra, Australia133 contributions41 helpful votes
+1
Just gorgeous , room was divine .. spotless and the comfiest bed! Shower was great too .. we dined in the restaurant WOW very impressed food amazing .. we had dinner ( picture of desert which was divine ) buffet breakfast great value for money and recommend. Staff were very polite and friendly overall a great place to stay . Only fault would be no option to watch your Netflix etc as only a few channels and only good one had no sound ( I understand it’s the reception) so adding the option of some way to watch movies would be ideal. Also information books in the room so you can find out about dinner /hotel services plus attractions would be good. We will definitely be back when next in Albany .
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 25 Feb 2024
Thank you so much for your glowing comments! We are delighted to hear you enjoyed your stay and particularly the restaurant. We are proud of our dedicated chefs and their passion to deliver quality dining experiences to our guests. Currently, we have an option to link a laptop to the television to access streaming services, however, are in the process of this being available on our televisions, so keep an eye out for that. Our friendly front desk staff are available 24/7 and have concierge packs to let you know of restaurants, attractions etc but we are also looking into information books for each room so guests can have this information ready on hand. We truly look forward to welcoming you again in the future! All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carlablack wrote a review Feb 2024
Victoria Park, Australia360 contributions84 helpful votes
I’ll start with the good points. 1. Room was very nice size , comfy bed & good size bathroom . 2. Food at the cafe was very good & staff were mostly very accommodating. 3. Good location. An easy walk into town Bad points. 1. Windows were very dirty. 2. Shower recess needs a thorough clean. We mentioned this to the manager & she took photos. She did offer to move us to another room . 3. Very very slow Wi Fi 4. No sound on some of the TV Chanel’s . We mentioned this to reception and where told it was poor TV reception???? We have stayed at 3 different hotels in Albany and never had this problem. We were in room 307. Ocean view
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Date of stay: February 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steve Millhouse, Marketing at Hilton Garden Inn Albany
Responded 25 Feb 2024
Thank you for taking the time to send us your feedback. We are glad to hear you enjoyed the comfort of the room, the food and the convenient location. I have passed on your concerns to all the relevant managers who will be addressing these individually. We hope on your next visit you can experience an improvement in these areas. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$216 - AU$274 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaWestern AustraliaAlbany
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HILTON GARDEN INN ALBANY (AU$218): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Albany
Which popular attractions are close to Hilton Garden Inn Albany?
Nearby attractions include Albany Entertainment Centre (0.09 km), Blush Retail Gallery (0.5 km), and The White Star Hotel Albany (0.3 km).
What are some of the property amenities at Hilton Garden Inn Albany?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Albany?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Albany?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Albany?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Albany?
Conveniently located restaurants include Gourmandise & Co, Albany's Indian Tandoori Restaurant, and Dylans on the Terrace.
Are there opportunities to exercise at Hilton Garden Inn Albany?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Garden Inn Albany located near the city centre?
Yes, it is 0.7 km away from the centre of Albany.
Are any cleaning services offered at Hilton Garden Inn Albany?
Yes, laundry service and self serve laundry are offered to guests.
Does Hilton Garden Inn Albany offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Albany?
The staff speaks multiple languages, including English, Spanish, Danish, and Sinhala.