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Quality Inn & Suites Knox

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Quality Inn & Suites Knox
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114 Reviews from our TripAdvisor Community

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Showing 113: English reviews
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Melbourne, Australia
Reviewed 1 week ago NEWvia mobile

Expecting an ordinary room, we were greeted with a spa in the bathroom, washing machine, dryer, ironing board and iron in a larger suite. A comfortable couch was also part of the furniture. Definitely stay here again. Excellent

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Helpful?
Thank Mantis2014
Adelaide, Australia
Reviewed 3 weeks ago

This place was filthy. The room smelt like some had been smoking in there, the bathroom ceiling and bath surrounds were moldy, the floor in the kitchen was dirty and sticky, there was a picture covering a massive whole in the wall, the quilt was all yellow and stained, the oven was filthy and had plastic drug bags in it,...

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Helpful?
Thank julesth2016
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Julesth2016, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Adelaide, Australia
Reviewed 3 weeks ago via mobile

Stayed here a few times for sporting trips.1 bedroom apartment lacking a few kitchen items eg no frypan,minimal cutlery,2 coffee cups.even though room was serviced never replaced dishwashing liq etc.room wasnt very clean.dirty oven and windowsills.carpet very stained.shower curtain mouldy.toilet roll holder broken. Quite a few coachroaches around as well on walls and in kitchen.

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Helpful?
Thank Maria B
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Maria, Thank you for the review about your recent stay at Quality Inn Knox. Your feedback is important to us and has been escalated to the property owners for further reference. In relation to the standards of the cleanliness and insufficient amenities in the room, I have shared your feedback with our housekeeping manager to ensure we handle these...

Darwin, Australia
Reviewed 4 weeks ago

Having experienced much difficulty in properties reading notes requesting accessible rooms (or more specifically - shower) - I phoned this place and asked for accessible shower with parking directly out the front of the room as i am severely mobility restricted atm. I arrived and was given an accessible room which was the furtherest room from reception, parking was not...

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Helpful?
Thank SDDarwin
Dalyellup
Reviewed 4 weeks ago

On first appearance the room was clean, however when you open the curtains the dust and cobwebs on the window sill was really thick. The wardrobe door was broken, we had no cutlery, crockery and 1 pan to cook dinner in. We even went and bought some $1 mugs because the ones we had were so small. The sofa bed...

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Helpful?
Thank kellijones06
London, United Kingdom
Reviewed 17 January 2017 via mobile

This place is awful, dirty, dusty torn curtains, thick dust and mould on windows and skirting boards. Booked three nights stayed one it was so bad. At least the toilet was clean and the location was good. Wouldn't stay here again, wouldn't recommend.

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Thank AmandaHAU
Reviewed 12 January 2017

never again!, the worst bed and pillows I have ever slept on.. (and I sleep in hotels weekly for my job which i travel a lot) I have had a stiff neck since the first night staying there from the lumpy pillows and the mattress was hard as a rock.

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2Thank DanielM87
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear DanielM87, Thank you for your feedback regarding your recent stay at Quality Inn & Suites Knox. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the mattress and the pillows being uncomfortable on your recent visit. I have shared your feedback with property owners and housekeeping manager to ensure we handle these...

Reviewed 26 December 2016 via mobile

Greeted with friendly staff, advising that the chef was on holiday! Checked in rooms we're unclean and smelly. Would not take much to get these rooms to a better standard. Bedsheets stained and fridge dirty.

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Helpful?
1Thank Brandon G
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Brendon, Thank you for taking the time to give us a feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please rest assured that we will investigate your complaint and action as necessary. Your satisfaction is important to us and we will be...

Reviewed 27 November 2016 via mobile

Arrived to find my booking that I made thru Agoda was not in the system. The receptionist had no idea and didn't know how to enter it into the system. Lucky that I work for a hotel chain who has the same software and I could do it myself. This made the check in business very unpleasant and long it...

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Helpful?
1Thank Jadams97
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Jadams97, Thank you for taking the time to give us a feedback on your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the inconvenience with your reservation and the presentation of your room on arrival as noted. Your satisfaction is important to us and we will be using the feedback...

Reviewed 20 November 2016 via mobile

i stayed here recently for a nearby wedding. What an absolute poor place. reception are extremely un organised. the room when we first walked in smelt like curry and it continued to smell like this for the next 24 hours despite the door being open. the room was dirty, bathroom mouldy, windows broken and air con not working. i will...

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Helpful?
Thank Darcy P
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Darcy P, Thank you for taking the time to write us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please rest assured I will follow up on the outlined areas as well as brief our property owners regarding your concerns immediately.Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Quality Inn & Suites Knox

Address: 137 Mountain Hwy, Wantirna, Victoria 3152, Australia
Region: Australia > Victoria > Greater Melbourne > Wantirna
Price Range: $104 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Inn & Suites Knox 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn & Suites Knox Wantirna, Victoria
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Knox staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spa rooms, with a balcony”
 of 5 bubbles Morwell_Motel, 19 Nov 2016 | Read review
“Away from the road, a suite is a better option if you want a bit of room.”
 of 5 bubbles Vic_Traveller_8, 16 Oct 2016 | Read review
“Room 48 is very large with a HUGE bathroom.”
 of 5 bubbles Yeremazing, 24 Sep 2016 | Read review
“The rooms set back are quieter”
 of 5 bubbles Watto63, 18 Sep 2016 | Read review
“Maybe try a different location”
 of 5 bubbles julesth2016, 21 Jun 2016 | Read review
5 of 5