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Located in Prahran, Melbourne, The Cullen is inspired by Adam Cullen. Daring and unique, The Cullen features lashings of original artwork and prints by Australia’s most exciting contemporary artist, Adam Cullen.Sleep soundly in your Art Series Signature bed, then block out the morning or wake up to natural light and vibrant energy of Cullen works. Prepare breakfast using in room kitchenette facilities, spectacular views of Melbourne CBD, underground parking, state of the art gymnasium and two exciting restaurants. Party Policy - The Cullen has a strict NO PARTY POLICY and is enforced to ensure the comfort of all our guests. Please contact the property for details. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
164 Commercial Rd, Prahran, Stonnington, Victoria 3181 Australia
The Cullen, Prahran
4.5 reviews
Getting there
Good for walkers
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The Cullen, Prahran stands out for its exceptional cleanliness and convenient location, favored by guests for its proximity to attractions and public transit. The staff's friendliness and helpfulness often receive commendations, although occasional lapses in service are noted.
While the value is a point of contention among travelers, the spacious and modern rooms with comfortable beds are widely appreciated. The hotel's ambiance is described as charming and inviting, though some guests would like more on-site dining options.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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The rooms are with windows that can open and some with balconies, bright, clean with meal making facilities, fridge plus freezer, microwave and dishwasher. Personal laundry facilities on all floors. Prahran food market across road, 24 hour Woolies down lane. Easy access to City and NGV/Botanic gardens via regular 72 tram. Loads of cafe in mornings and bistros at night.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip:There is a pool you can use- At the Olsen in Chapel Street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Dangwal, General Manager at The Cullen, Prahran
Responded 12 Feb 2024
Dear fwf2024, We very much appreciate your comments regarding your stay at the The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rahul Dangwal
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The hotel is a unique building with interesting art pieces. The place is generally clean and pretty quiet but some fixups may be required like the wallpaper on the 6th floor and some of the fitness center equipment. Otherwise, place was clean and beautiful. We had two rooms and virtually had everything we needed. Check in and check out was quick and easy and Rose and her team did amazing as she gave out great recommendations and assistance. The location, nearby transportation and great eateries. Just beware the bathroom has no locks, which was unconventional and slightly shocking. Also the bathroom is all glass that is blurred and has an art piece on to block most of it, but one of my members did find it too much. So prepare yourself for that. Besides the unique situation of the bathrooms, the hotel was fit for our stay, amazing with a touch of unconventional that made travelling intriguing.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Dangwal, General Manager at The Cullen, Prahran
Responded 27 Aug 2023
Dear A232UTdavidm, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are pleased to advise you that very soon we will be commencing with some soft renovation which includes the wallpaper replacement on the level 6th of the Hotel. Thank you for your kind feedback, and we hope to see you again soon! Warm regards, Rahul Dangwal
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I had an excellent experience during my stay. The hotel's location is perfect, making it incredibly convenient to explore the nearby attractions. The staff were exceptionally friendly and always ready to assist with any inquiries or needs, adding a personal touch to the overall experience. The room was impressively spacious, providing plenty of comfort. Additionally, the outside space was fantastic, offering a great area to relax and enjoy the surroundings. Overall, I highly recommend this hotel for its prime location, welcoming staff, and superb accommodations.
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Date of stay: July 2024Trip type: Travelled with family
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Having stayed at this hotel multiple nights at least twice a year for the last 10+years, with the exception of the past 3 because of the great location, service and vibe, this time it felt as if the Cullen had lost its mojo. The restaurant/bar which was apparently run by an external company was closed and the exterior looked awful; the windows in my room obviously hadn’t been cleaned in a long time; room cleaning and servicing is now done on request- but even then they didn’t empty my bin or make sure my soaps etc were topped up; no minibar/snacks as there had always been; no signature hotel scent. In short, what had always been a lively and slightly quirky hotel seems to be down on its luck with maybe the bean-counters trying to cut costs rather than understanding why it has always been popular.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip:Don’t park outside the hotel to check in. You’ll get a ticket in seconds.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Dangwal, General Manager at The Cullen, Prahran
Responded 26 Nov 2023
Dear Ameglio, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rahul Dangwal
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A fantastic location, close to many great places to eat and shop. The noise from the pub across the road on a Saturday night /Sunday morning woke 4/5 of us up. The opaque windows in the bathroom are horrible, particularly when you are sharing with family members. Standing in hallways to allow privacy for showers and toilet use is not what I expect from a hotel with this rating. The bedside tables are impractical and appear to have been designed for aesthetic purposes rather than practical use. When we asked for our room to be cleaned ( a 4 night stay) it was lovely to come back to a clean and tidy room, however the bathroom design does not allow for towels to dry properly. I would not stay here again unless I was by myself
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlyn Konior, Guest Services / Front Office at The Cullen, Prahran
Responded 27 Apr 2023
Thank you for taking the time to tell us about your experience at the Cullen. I am sorry that your experience did not meet your expectations due to the noise levels and bathroom design, please allow me to express my sincerest apologies. Thanks for the positive feedback on the service. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ketan Kulkarni General Manager
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We loved the location of this hotel, the size of the rooms and staff were great. We realise that staffing is an issue at the moment however our room was not cleaned to a satisfactory level. it hadn't been vacuumed prior to us taking the room. Once we noticed this I guess that prompted us to look ore closely at the cleaning and realised that the cleaning was substandard all through the room. The edges of the carpet against the wall were dusty and messy, behind the entry hadn't been cleaned in some time, the lounge was covered in spills and generally soiled and had actually been moved to cover mess on the carpet. This led us to wonder how clean the bathroom and toilet were? Whilst we understand that staffing is tight at the moment we don't think it is reasonable to charge guests a full room rate and then deliver substandard conditions. I would suggest closing off a portion of rooms until you have the staff to service them. This was a pity because we mostly enjoyed our stay. The room size is really good, the linen and bed was good and the location superb.
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Date of stay: June 2022
Value
Service
Sleep Quality
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Response from Kaitlyn Konior, Guest Services / Front Office at The Cullen, Prahran
Responded 1 Aug 2022
We very much appreciate your comments regarding your stay at the cullen. It is always a pleasure to receive positive feedback. Appreciate you letting us know regarding the cleanliness standards. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketan Kulkarni General Manager
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We stayed here for the 2022 Grand Prix. The location is great if you have GA Park Passes as it's about a 15 minute walk to the eastern side of the track (Gate 8) or you can get the 72 tram. It's also close to restaurants and cafes around the Commercial Road/Grattan Street area and shops on Chapel Street. Bed was nice and comfy and the Byredo toiletries were a nice touch.
I do feel like the rooms are probably due for a remodel, a few things were starting to look a bit worn or damaged (cupboard doors, freezer door in fridge, slow draining bathroom sink) - nothing disastrous but something to consider. One thing that does drive me crazy about this hotel is that the bathroom walls are just frosted glass, which don't afford a lot of privacy especially with the light on. It's probably supposed to be edgy/subversive and allows the art on the glass to be showcased, but it's really just inconvenient and awkward. We got into the habit of looking away or going onto the balcony when the other person was in the bathroom.
I also feel like the rooms could do with a good deep clean. We found some items left over from previous guests under/beside the bed and the carpet and sofa were a bit allergy-inducing. Room services were by request only due to COVID issues/staffing which is totally understandable, but perhaps a regular contactless delivery of extra supplies could still be done every couple of days (e.g. toiletries, tea, coffee, toilet paper). This way guests wouldn't have to bother the front desk every time something is needed.
Also wondering about the restaurant downstairs, Golda (used to be Gramercy) - it seemed to be closed for our whole stay so not sure if this is permanent or temporary? It would have been nice to have a second option for dinner directly downstairs in addition to HuTong.
Overall though, a convenient stay and good location for the Grand Prix weekend.
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlyn Konior, Guest Services / Front Office at The Cullen, Prahran
Responded 17 Apr 2022
Dear V61634Asmelissag, Thank you for taking the time to tell us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. I have made note of your feedback and will make sure this gets to all department heads as we are always looking for ways to improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kaitlyn Konior Front Office Manager
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Third stay in a Studio at The Cullen. Flying in from London always receive friendly greeting & sleep so well with the blackout curtains. Awesome location opposite Prahran market & Chapel street & easy to get anywhere in Melbourne. Btw Hutong is a favourite among locals for Yum Cha & xiao long bao!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:I always request a quiet room at the back as can be street noise from nightclubs in area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Dangwal, General Manager at The Cullen, Prahran
Responded 18 June 2024
Dear Adventurer812846, Thank you for your continued loyalty and for choosing The Cullen for your third stay. We're thrilled to hear that we continue to meet your expectations and that you had another enjoyable experience with us. It's wonderful to know that you received a friendly greeting upon arrival and that our blackout curtains ensured you had a restful sleep after your journey from London. We understand the importance of a comfortable stay, and we're delighted that you found everything to your satisfaction. Our location indeed offers easy access to Prahran Market and Chapel Street, providing you with convenience and opportunities to explore Melbourne effortlessly. We're glad you found it awesome! We look forward to welcoming you back for your fourth stay at The Cullen. Should you need any assistance with your future reservations or have any special requests, please feel free to contact us directly. Warm regards, Rahul Dangwal General Manager
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Our family had a short stay at the Cullen and we had a great time. The hotel is slightly quirky and in a fantastic location - short stroll to Chapel Street, and over the road from the Prahran Markets. The rooms were bigger than expected with a comfy bed, small kitchenette, yet a relatively small bathroom for the size of the room. Has everything you need for a nice stay. The dining options were limited in the hotel, but not an issue with so much on your doorstep. Parking was convenient and reasonably priced under the hotel. Very nice stay was had and we will come back in the future if in the area - highly recommended
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose to book @ The Cullen because of the 1 x Open Plan Suite. The Open Plan Suite offered us these elements important for our stay 1) Open Plan Suite 2) Top Floor with Sweeping Views 3) Bath Tub We did not get the room type that we booked for - so no Suite, no Top Floor Views No bathtub. Normally we are not a family to complain but this had a big impact on our family time away and we feel really let down .
We tried to resolve at the property by a) as soon as we entered the incorrect rooms my wife went down stairs to discuss and seek resolution - "no suites available" b) we asked if they could monitor on Saturday and see if we could get the room we booked for even just one night...."no suites available"
We are now in contact to request a refund
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was opposite, checked in very early. They were very understanding, kept my luggage stored and gave me drink voucher to use while I waited for my room to be ready. It is a 24 hour desk so I would be surprised if you couldn't do late checkin.
There are more places to choose from in the Prahran area.
PRICE RANGE
AU$177 - AU$220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
art series - the cullen hotel melbourne
LOCATION
AustraliaVictoriaGreater MelbourneStonningtonPrahranChapel Street
NUMBER OF ROOMS
118
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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