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Lilianfels Blue Mountains Resort & Spa

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Lilianfels Blue Mountains Resort & Spa
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1,568 Reviews from our TripAdvisor Community

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Showing 1,534: English reviews
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Reviewed yesterday NEW

We met friends, who were staying at Lilianfels, for easter high tea (on Good Friday). We had booked in advance and we were all really looking forward to it. Unfortunately, the thing that stood out most for me was lack of knowledge of what their website was advertising as Easter high tea - and the lack of service. It was...

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Thank CarneyDee
Sydney, Australia
Reviewed yesterday NEW

The overall hotel is a stunning and richly decorated place that is warm and inviting. The service from all the hotel staff was also very friendly and professional . The only downside we found is that the deluxe king room we stayed in seemed a lot smaller than in the pictures, and for the price we paid ($530) it was...

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Thank MrandMrsTaha
Sydney
Reviewed yesterday NEWvia mobile

The location and views cannot be faulted, well presented building however expected a little bit more. Overall I got the sense that there were too many guests for the hotel facilities. Restaurant fully booked, queues and wait times for breakfast both mornings, long delays for drinks - just didn't have the relaxed, luxurious ambience that could be expected at the...

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1Thank Mark B
Sydney, Australia
Reviewed 5 days ago NEW

Desperate for a mini break over Easter with number one son we stayed 4 nights. Tarrif is pretty high and was questioning my sanity. After a couple of days though realised I could easily get used to the rythm of Lilianfels life. What number one son loved: 1. Indoor heated pool 2. Computers in the foyer under the watchful eye...

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Thank Sandra W
Sydney, Australia
Reviewed 5 days ago NEW

I read a lot of reviews on here about Lillanfels before I decided to book. We travel the world, live in Sydney and were looking for a 2 night trip away and we LOVED IT! We did not once encounter the gripes other guests have expressed. The staff were super friendly and professional. Our room was perfectly attended to every...

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Thank SallyD65
Reviewed 1 week ago NEW

Lovely staff, who were always available to help, if they wanted to.... We were slightly disappointed to find out that it was a pet friendly hotel. spending $240+ a night to have a room next to us full of barking dogs was not my idea of 'luxury escape'. Don't get me wrong, I'm a dog person but the smell in...

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Thank Oliver S
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Oliver S, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort & Spa. I am disappointed to read that on this occasion we failed in some areas to provide you with the service, and attention that we are striving to achieve and be renowned for. I hope you accept my apologies. We certainly do try and...

California
Reviewed 1 week ago

This grand old hotel is a block from the Three Sisters Overlook. It is serviced by the tourist bus. So, even though away from the center of the town, this is a good place to stay. Service and facilities are great.

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Thank mittyc2016
West Sussex, England
Reviewed 1 week ago via mobile

We deliberated for a while before deciding to stay at Lilianfels - We had limited time in the Blue Mountains, but the price & some of the reviews were putting us off. Too many places in the UK limp along today, charging 5 star prices, but wearily delivering experiences that fall way short - trading on former glories & keeping...

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3Thank MfR010
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear MfR010, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort & Spa. Please let me assure you that we do not rest on our laurels and the experience you described is not in-line to the level of service that we strive to achieve here at Lilianfels. I have personally shared your feedback with our restaurant manager...

Bern, Switzerland
Reviewed 1 week ago

I know this property from many visits and remember the glorious days when it was Orient Express. The present owner Escarpment group appears to be an all Australian company and to reconnect to the world market and its standards would be welcome. It seems that they experimented with Starwoods "luxury collection" at a time. Also hospitality is not only about...

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2Thank behuman
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear behuman, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort & Spa. I very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities. I am glad to hear that our team members looked after you during your stay; I will certainly share your praise with them....

Sydney, Australia
Reviewed 1 week ago

The sound insulation between rooms is very bad. The floor is all covered in carpet, however you can still hear kids jump in the room. You can also hear people in the connected rooms open and close the wardrobe door, using the toilet and taking showers. You pay for one of most expensive resort in the area, and you can...

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Thank jian0909
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear jian0909, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort & Spa. We very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities. The experience you described with the receptionist is not in-line to the level of service that we strive to achieve here at Lilianfels....

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Deluxe Spa Room (40)
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Deluxe Valley View Room (39)
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lilianfels Resort and Spa is a renowned haven for relaxation in one of Australia's most beautiful destinations. This multi-award winning hotel & resort is set amidst two acres of manicured gardens, overlooking the most spectacular scenery in the World Heritage Listed Blue Mountains National Park in NSW, Australia.Blue Mountains Accommodation | Blue Mountains HotelLilianfels Resort and Spa is a 5 Star resort with 85 Deluxe rooms and Suites. Onsite recreational facilities include heated indoor and outdoor pool, tennis court, billiard/games room, library and gym. Lilianfels is perfectly located within 5 minutes walk to the iconic 3 sisters rock formation at Echo Point and is close to all major attractions including Scenic World, Leura shopping village and award winning restaurants. Blue Mountains Dining | Blue Mountains RestaurantSituated within the grounds of the historic homestead of Sir Frederick Darley, Lilianfels is home to the multi-award winning Darleys Restaurant which features the best seasonal produce from the region, served in an elegant and romantic setting that is unmistakeably fine dining. Celebrate that special occasion in glamour and experience the revival of Lilianfels 'Old World Charm' as we invite you to peruse and tempt your palette with our new A La Carte Menu.Re-discover why our Multi-Award winning Restaurant excels again in style and service.Blue Mountains Conferences | Blue Mountains MeetingsWith meeting and events space for up to 100 guests complete with state-of-the-art equipment, 85 spacious accommodation rooms to house your delegates, and a fabulous array of fine dining options to choose from, it’s the ideal setting for meetings and conferences which will show your colleagues or clients how much you value them.Blue Mountains WeddingsThis European style country house hotel specialises in smaller weddings and events of up to 100 people. Personalised service, exceptional facilities and thoughtful attention to detail, accompanied by stunning views of the Jamison Valley make the hotel the ideal wedding venue.Blue Mountains Spa | Blue Mountains Beauty TreatmentsLilianfels is also renowned for its Spa. Guests can indulge in an array of soothing spa treatments individually tailored to refresh and rejuvenate. Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Dining with Spectacular Views at our sister property – Echoes RestaurantDiscover why Echoes Restaurant was awarded best regional restaurant in Australia by AHA in 2012. The combination of fine dining and spectacular views of the Jamison Valley have made Echoes a destination in the Blue Mountains. ... more   less 

Additional Information about Lilianfels Blue Mountains Resort & Spa

Address: 5-19 Lilianfels Ave, Katoomba, New South Wales 2780, Australia
Region: Australia > New South Wales > Blue Mountains > Katoomba
Price Range: $240 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lilianfels Blue Mountains Resort & Spa 5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Lilianfels Blue Mountains Hotel Katoomba
Lilianfels Blue Mountains Resort And Spa
Lilianfels Blue Mountains Katoomba
Lilianfels Blue Mountains Resort & Spa Katoomba
Hotel Style:
#1 Luxury Hotel in Katoomba
#2 Spa Hotel in Katoomba
#3 Romantic Hotel in Katoomba
#3 Family Hotel in Katoomba
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Questions & Answers

Here's what travellers have asked, with answers from Lilianfels Blue Mountains Resort & Spa staff and other travellers.
7 questions
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Questions? Get answers from Lilianfels Blue Mountains Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Valley View Room but not sure we had the best one.”
  • Exec Valley View Room
Sandra_Whittle2013, 21 Apr 2017 | Read review
“the front facing suites are amazing”
behuman, 17 Apr 2017 | Read review
“Valley view rooms spectacular views.”
  • Valley view room.
  • Valley view room.
Jeremy198200, 14 Apr 2017 | Read review
“Request mountain/ resort view rooms”
367vickic, 7 Apr 2017 | Read review
“Double and triple check that they have all your booking requirements - we were let down.”
audreyk463, 4 Apr 2017 | Read review
5 of 5