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Sarayi Boutique Hotel

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95 Williams Esp, Palm Cove, Queensland 4879 Australia
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Room & Suite (203)
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About

#7 of 8 hotels in Palm Cove
Location
Cleanliness
Service
Value
We are a family owned boutique hotel located in the heart of Palm Cove directly opposite the beach. Accommodation types range from Garden Studios to Ocean View one bedroom apartments. Our rooftop pool offers breathtaking views to the mountains and we have two on-site restaurants, within the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Airport transportation
Rooftop terrace
Laundry service
Wifi
Rooftop pool
Outdoor pool
Restaurant
Complimentary instant cofffee
Self-serve laundry
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Room features
Air conditioning
Private balcony
Kitchenette
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Ocean View
418Reviews7Q+A100Room tips
Traveller rating
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Popular mentions
david and theodora wrote a review 16 Sep
Noosa, Australia182 contributions98 helpful votes
We bought a 4 night package and unusually for us did not check reviews, and we would not have booked here if we had. Sarayi reminded us of a charming hotel in the Greek islands, where maintenance was also not a priority. Towel rail hanging off the wall, a power lead hanging through a hole in the ceiling, We run airbnb properties at home in Noosa and know what cleanliness should be. The place is generally grubby, token cleaning only - leaves blowing through reception. We felt sorry for the single employee who ran reception, serviced rooms all on his own. Like the mythical one armed wall-paper hanger it seemed to us. Unless you ask for your room to be serviced, it isn''t which we think is poor for an alleged hotel. Upon arrival we were told that our booking had been cancelled and our upgrade price was wrong. and had to pay more for the ocean view room. The booking system appears to be a shambles as we heard a phone conversation with a woman who rang also to be told there was no booking for her. On the positive, its a great location and the overall feel is pleasant, but attention to detail isn't. Needs urgent attention if you are going to stay in business with negative reviews. Average rating reflects really that we enjoyed ourselves there, and the ambiance, not what the hotel actually offers, which was poor.
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Date of stay: September 2021
Service
Room Tip: upgrade to a front room
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Karen S wrote a review Aug 2021
1 contribution
I stayed 7 days and paid $2135. Upon arrival reception was unattended so I rang 6 times and was in a bit of a panic. After approximately 20 minutes I received a phone call and they gave me the code to the keysafe. Upon entering the room I found the bath and blind full of mould. WiFi did not work in apartment only in reception. I was promised a service midweek. I asked 3 times and no service. I asked for compensation, the owner ASHLEIGH said no. The whole complex is filthy. Ashleigh the owner does not deserve to have a business as she rips off guests deliberately with false promises so they have a bad experience. Ashleigh does not care about rectifying guests bad experience
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: WiFi does not work, complex dirty, do not book
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jessf wrote a review Aug 2021
Mareeba, Australia12 contributions3 helpful votes
I booked well in advance for a one night stay after my husband was due to have some day surgery. Upon checking in we discovered this hotel was just awful. Leaves and dirt everywhere at reception - we had booked a 'non pet friendly room' (and paid extra for this) only to find that we had been placed in a pet friendly room and it was awful. Very old, very dark, very basic - pretty much what I would expect from a room in a backpackers. There was also no free wifi available at the time of arrival and we were not informed of this prior to arriving. I advised the room would not be suitable for my husband to recover in post surgery, nor would I be able to work without wifi. The receptionist was only new and said she would see what she could do and call me back, but she never did and my husband and I ended up having to find somewhere else to stay. The hotel refused to refund my booking. A terrible experience and cannot recommend this hotel.
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Date of stay: July 2021
Cleanliness
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Stephanie M wrote a review Jul 2021
4 contributions1 helpful vote
I have always been skeptical of bad online reviews, surely many are over reacting?? But I swear, I've never been mean to a service worker in my life and this is the first negative review I've ever left - DO NOT STAY HERE. We booked the ocean view room for more than $300 for a one night stay for a nearby wedding. Arrived, running a bit late, and raced in to get ready. Immediately, the bathroom lock was busted so badly the door doesn't close properly. Then, the maintenance hatch in the ceiling is just... Open. Then I see the bath we were looking forward to is just the bottom of the small shower built up to about a seated (and you would be sitting) persons waist. This makes for a wonderful large and slippery step out, by the way. No shelf for toiletries and the shower head isn't adjustable at all, so there goes my plan not to wet my hair. The water is going from scalding to tepid to fully cold every few minutes, whether I'm touching the taps or not. I eventually manage to rinse and get out and start getting presentable. Ask partner to grab me a tissue, and hear an almighty calamity - on opening the kitchen cupboards the entire door came off in his hands and on to his foot. Then he used the tissue to blow his nose and we discovered we'd been given one (1) tissue. As the showering process has taken an age, for each of us, and the wedding is 600m away in 15 minutes, do not have time to deal. Literally run out of the room and don't get back until very late. On coming back realise the whole street definitely saw me running about in my knickers, as there are no curtains and the balcony does not actually obscure the occupants very much. In the morning I spoke to a very professional and empathetic young lady on the reception, who assured me that the owner was in later that day and would definitely call me. They didn't. So on the Monday, I called at 9am to follow up, because I reckon that deserves at least an apology and like, a token refund?? Something?? Get the manager, who is annoyed I called. Has absolutely no interest in talking to me. Says she'll call me back. She didn't. So I call again after lunch, as I'm leaving for home that afternoon and would like to get things settled. Get manager again. She is, again, annoyed I called and *doesn't even apologise for not calling when she said ahe would, let alone the absolute disaster of a room they took my money for*. Says the owner isn't giving me anything and there's nothing she can do. Well, there's something I can do, and it's tell you to stay at the suite at the Cairns Plaza and get an uber to Palm Cove, and spend the money you saved on *anything else*.
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Date of stay: July 2021Trip type: Travelled as a couple
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Michael F wrote a review Jul 2021
Melbourne, Australia12 contributions11 helpful votes
My fiancé and I had a wonderful time staying at the Sarayi Boutique Hotel. Sue at reception was very accommodating and made us feel very welcome. Staying in the Ocean View Apartment, waking up to the beautiful Palm Trees & Beach each morning was spectacular! We stayed for 4 nights and enjoyed our time here very much.
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Date of stay: June 2021
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PRICE RANGE
USD 69 - USD 113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarayi, palm cove hotel palm cove
LOCATION
AustraliaQueenslandCairns RegionPalm Cove
NUMBER OF ROOMS
26
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Frequently Asked Questions about Sarayi Boutique Hotel
Which popular attractions are close to Sarayi Boutique Hotel?
Nearby attractions include Palm Cove Beach (0.1 km), Biked Cairns (0.2 km), and Village Gallery (0.4 km).
What are some of the property amenities at Sarayi Boutique Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sarayi Boutique Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sarayi Boutique Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Sarayi Boutique Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sarayi Boutique Hotel?
Conveniently located restaurants include 27 Degrees, Espresso & Co Cafe Bar, and O'Donnells Irish Bar & Grill.
Are there opportunities to exercise at Sarayi Boutique Hotel?
Yes, guests have access to a pool during their stay.
Does Sarayi Boutique Hotel have an airport shuttle?
Yes, Sarayi Boutique Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sarayi Boutique Hotel located near the city centre?
Yes, it is 0.04 km away from the centre of Palm Cove.
Are any cleaning services offered at Sarayi Boutique Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Sarayi Boutique Hotel have any great views?
Yes, guests often enjoy the ocean view available here.