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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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687 Reviews from our TripAdvisor Community

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sydney
Reviewed 1 week ago NEW

This hotel has a lovely warm and relaxed feeling the minute you walk in We loved the location and food was great, the staff were very nice and extremely helpful, the afternoon canapés is a very nice touch we enjoyed out time, only thing is that you cannot swim in the beaches due to stingers

Review collected in partnership with Accorhotels.com
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Helpful?
Thank leahp899
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear leahp899, Thank you so much for staying with us and posting your 5 star review. I am sure that fellow Trip Advisor readers will really appreciate your review. We are so pleased you felt so welcome and comfortable staying with us. This is exactly how we like everybody to feel and be treated. Brigadier Thomson was the pioneer of...

New Zealand
Reviewed 1 week ago

The restaurant which is located in the front of the complex was a great lunch & dinner spot - great food and staff. The pool area is nice but dated. The rooms are in need of a make over the bed is hard and uncomfortable the cane lounge suite in the room is broken and sags. The rooms are not...

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Helpful?
Thank lovestoholiday
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear lovestoholiday, Thank you for staying with us and for posting your review. It is certainly great to know your had some very nice meals in our restaurant. The Reef House restaurant does have direct views of the Coral Sea and the view at dinner is spectacular on nights the moon rises from the east. lovestoholiday, I am not sure...

Reviewed 2 weeks ago via mobile

This place is beautiful, my husband and I booked it through luxury escapes and we were delighted by what we saw when we arrived! It's a beautiful beach side resort, it's relaxing and charming! Our room was comfortable and definitely had the beach house vibe, it is an older style resort but they are renovating so we can't wait to...

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Helpful?
Thank Aleesha D
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Aleesha D, Thank you very much for staying with us and booking with Luxury Escapes, we are so pleased to know you enjoyed your stay with us and your room was comfortable and had the beach house vibe to it. Our Colonial beach house is really perfect place to enjoy and explore Far North Queensland. Of course you are...

Mission Beach, Australia
Reviewed 2 weeks ago

Perfect location. Always relaxing. The The staff are always great and very welcoming. Awesome restaurant, never disappoints. Beautiful day spa, relaxing and beautiful ladies. It's always a sad day when we have to leave.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Shaylee P
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Shaylee P, Thank you very much for staying with as and posting such a great review. I am very lucky to be working with such a great team of people, so many guests comment about us being welcoming, helpful and nothing is ever too much trouble. Thank you again Shaylee P, we are so grateful you decided to stay...

Sydney, Australia
Reviewed 2 weeks ago

When checking out places to stay at Palm Cove for my 3 day escape from Sydney I thought long and hard, and was glad I choose here. While it's not 5 star - and it's not trying to be - the service and charm of the place certainly trumps multiple pools surrounded by fake sand and swim up bars and...

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Helpful?
Thank SoDizzy
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear SoDizzy, Thank you so much for staying with us and for posting your review. We will certainty take your feedback on board and make so great improvements. It is so pleasing to know you were able to relax and enjoy the tradition of Brigadier Punch and Canapes and the services of Catherine and Matia. SoDizzy, we hope you will...

Reviewed 3 weeks ago

Beautiful old Queensland original building. Two pools (one set at a warmer temp than the other), 2 spa's. Rooms are a fairly good size, but the bathroom is not designed well. The shower and toilet are together and the basin, vanity and mirror are out in the room. If you're travelling with a friend and prefer a bit of privacy...

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Helpful?
Thank Tiggyligs
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Tiggyligs, Thank you very much for staying with us and for posting your Trip Advisor review. By all accounts it seems you and your friends had a very enjoyable week end away. We can not thank you enough for deciding to stay at the Reef House. I am very sorry to hear about the problems with your late check...

Sydney, Australia
Reviewed 3 weeks ago

Girls weekend way!!! The Reef House accomodated us beautifully. Couldn't ask for anymore it was fabulous. Beautiful gardens and pools to enjoy. Brigadiers canapés and cocktails was enjoyed by all in the afternoon. Thanks to all the wonderful friendly staff for making our trip extra special.

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Helpful?
Thank Janet S
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Janet S, Thank you very much for staying at the Reef House to celebrate your girls week end! It certainly looked like you were having a good time, bubbles in the Jacuzzi and twilight drinks by the pool. Thank you so much for staying with us, we really appreciate it! And thank for posting such a nice review. Take...

Reviewed 3 weeks ago via mobile

We just got back from our trip of a life time. Australia is so beautiful and we ended it by staying at the Reef House. Cathrine showed us around when we checked in and Wayne the manager really knows his job. Our room was beautiful along with the two swimming pools. I will always remember our stay and would highly...

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Helpful?
Thank Grammy18
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Grammy18, Thank you very much for staying with us and for posting such a great review ! We feel very privileged that you have the opportunity to stay with us and so grateful to hear your glowing feedback. Catherine and I are just so pleased to know you enjoyed your trip to Australia and the time you spent staying...

Riyadh, Saudi Arabia
Reviewed 3 weeks ago

The location is great for both the Beach and for shopping (not all shops are open during the week, but I do not know if it was because of low season?), bus to and from Cairns, restaurants etc. It is probably very good for spa treatment and if you want to use a swimmingpool 8they have 2 and also a...

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Helpful?
1Thank Ingeborg56
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Ingeborg56, Thank you very much for staying with us and for posting your Trip Advisor review. I would like to offer my sincere apology for the problems you encountered during your stay. I hope you understand this is not in keeping with our normal standards and I am personally disappointed by the service you were given. We are currently...

Greater London, United Kingdom
Reviewed 4 weeks ago

Really beautiful hotel in a lovely location with idyllic views. Huge room with balcony with double size jacuzzi. Air conditioning excellent and much needed. Very clean and decor in keeping with the colonial style of the hotel. Great choice of food for the inclusive continental breakfast. Brigadiers canopes and cocktails every night are a lovely touch after a day exploring....

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Helpful?
Thank marioneaton
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear marioneaton, Thank you very much for posting such a glowing review, it is great to know you had such an enjoyable stay with us. Your review is actually so good I am not sure why you only rated us 4 out of 5 stars. Palm Cove is such a beautiful place, perfect for relaxing and enjoying the tropical days...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $192 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
The Reef House Palm Cove - MGallery Collection Queensland
Hotel Style:
#5 Spa Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a balcony room.”
 of 5 bubbles marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
5 of 5