This is our second time in 12 months coming up to Alamanda, the first time last year was awesome, we were given welcome drinks and a bottle of bubbles and beautiful fruit platter in our room! The amazing staff helped us with our bags, and our room was made up every day, the service then was fantastic. Sadly we arrived 4 days ago and honestly at check in it was absolutely the opposite to our previous experience. Considering the amount of money I have paid per night ($1400) I found this to be dumbfounding! I asked if someone could help with our bags as my mum has osteoporosis and the check in guy just pretended not to have heard me. There was absolutely NO welcome except for the run of the mill key issuing. There is no longer a daily housekeeping service which is pretty unacceptable when you pay this much! I don’t know how this place is ranked in the Top 5 hotels in Australia! There’s NO way!!! I won’t ever stay here again, actually looking forward to checking out tomorrow. One positive, the views are nice!…
Alamanda resort is magic. NuNu beach side restaurant is in my top 5 dining experiences - and coming from Melbourne that is high praise. Expensive but you can see why ! Amazing presentation, flavours, textures and enjoyment. Brilliant staff. Just wanted also to say a big thank you to Kay working on the front desk. Kay was wonderful front of house - making us feel so welcome on day one, when we were totally disorientated on arrival, not having stayed at Alamanda or been to PC before. Our flat was rented through an agent as it turned out, but Kay still showed us around the complex and allowed us to change out of our city gear into holiday clothes, awaiting arrival of other quests in our Group. All through our week’s stay Kay was at hand to help out with Ice or show us where to go etc. Nothing too much trouble. I am in the service business so value good staff and you certainly have a great team player on your books with Kay ! Excellent out door BBQ for cooking up local seafood delights. All the best – oh yes we loved Alamanda resort and will definitely be back.…
This is a beautiful resort right in Palm Cove. It is in a private setting but close to cafes and restaurants and the beach. There are three pools; a family pool, a children’s pool and an adults’ pool so a good choice depending on circumstances. We had a relaxing treatment in the day spa with a private pool afterwards which was very special. The staff could not have been more helpful.
Our extended family of 17 travelled to Palm Cove last weekend to celebrate some special family events. The team at Alamanda Palm Cove were so considerate and helpful during our planning and while we were there. They ensured our rooms were next door to each other and helped us with some of the logistics of travelling in such a large group. The rooms were beautifully appointed with magnificent views. Lots of stairs - but this helps counter all the food and drink we enjoyed at the cafes and restaurants in Palm Cove. The kids loved the pool and being able to get games from reception. Thanks team!
From the welcoming drinks at the start of our visit, service was simply first class. The staff were simply brilliant and couldn't do enough for us. We had a two bedroom apartment, it was clean fresh and very well appointed . The facilities were excellent and we used all three pools. The jacuzzi and the BBQ. Location is excellent , right on the beach front. We had 6 nights here and loved it,. We will come back for longer next time
We enjoyed a 7 night family stay in a 2 Bedroom Beach Front Apartment. The big advantage of staying here is the absolute beach front location, not even a street to cross, just beautiful palm trees straight out to the beach - it is paradise! Paying the extra for a beachfront apartment suited us perfectly, as we spent many hours sitting on our balcony just enjoying the view and serenity of the fabulous surrounds. The 2 pools in the middle of the resort were also quite busy/noisy with many young families/kids. Fortunately, the adults only pool is available at the front which our older teenagers were also able to enjoy. Our overall pros: - 5 star location - well maintained and immaculate gardens and surrounds - welcome drink on arrival - complimentary sparkling wine for our anniversary celebration - adults only pool option - high standard of apartment style accommodation, fully self contained and spacious - morning Yoga options which were fabulous - good WiFi; apartment specific with own modem Our overall cons: Unfortunately, for our family, we experienced some issues that were a big disappointment, especially for the significant amount of money we paid and when compared with other 5 star properties we have stayed at. - strict cancellation policy, requiring full prepayment 2 weeks in advance. Despite contacting Alamanda via phone and email when paying more than 2 weeks in advance via bank transfer, our credit card was still also debited in error for the full amount. - bedding configuration had not been made up as requested in our booking, had to change rooms on arrival. - no servicing on the first and second last day of our stay. Inconsistent information from staff regarding this, depending on who we spoke in reception we were told there was an extra charge for daily servicing, others said it was included. - games room closed for maintenance - very limited poolside and room service menu - no gym - smoking is allowed on balconies which flows across to other apartments - despite having 3 pool options, the main 2 aren't very large and lounges fill up quickly. - sustainability or environmental perspective lacking; no labelled recycling options or option to re-use/keep towels. - very difficult to contact on site NuNu restaurant by phone, as they were short staffed and so busy (no answer) even for reception staff trying to help with dietary requirements on arrival. Have to do online or visit in person to sort bookings out. - not that it was a big issue for us, but it is something to be aware of.... 4 out of our 7 nights there were weddings and a milestone birthday celebration with beachfront dining, music, partying and cheering. The 18th on the Sunday night was the loudest but finished the earliest.…
We had a great time at the Alamanda. From the welcome drink on arrival to the beautiful rooms and gorgeous tropical gardens, everything contributed to a relaxing and enjoyable stay. The staff were friendly and accommodating and the resort is in a perfect spot. We had a lovely room with a view of the beach and courtyard and our friends were upgraded to a balcony beach room. The suite was well appointed with plenty of room. Nice to have the option of an adult only pool. It was a ‘0’ birthday for me ( thanks for the complementary champagne!) and I was so happy we chose the Alamanda. Will definitely stay again.
We had a wonderful 7 night stay in a beach front apartment. Staff were very welcoming on arrival, location is right on the beach. Friendly staff and always willing to go above and beyond! Highly recommended!
We booked a ground floor apartment leading straight to the pool area. Lovely ocean views. Beds were so comfy. Unit was very well stocked. The resort had 3 pools with one dedicated to adults only. Nice BBQ area. Beautiful landscaped tropical gardens. Right on the beach and such a great location. Highly recommended and will definitely be back.
My partner and I had the best time at Alamanda, rooms were generously sized, clean and staff were very attentive to our needs. We didn’t want to leave!! In my opinion, Alamanda has the best location and beach views in all of Palm cove.
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