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Grand Bahia Principe El Portillo

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5,348 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,580: English reviews
Reviewed 23 May 2013

This has been the worst vacation ever for my family and I! Upon check in the front desk staff were nothing but rude and sarcastic. When we arrived to our bedroom one of our double beds were broken and our air conditioning was not working. We called to complain and we were told we would have to wait until tmrw...

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Helpful?
5Thank Rainy1234
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, receive cordial greetings from the Grand Bahía Príncipe El Portillo, especially from our Quality & Customer Service department. We appreciate the observations concerning the service and the staff, as it has helped us to reinforce the operational practices that are executed once a day. We are sorry that we were not able to impress you...

Knowlton, Canada
Reviewed 21 May 2013

You have to see the place! The good service when you eat because of a wonderful man Bienvenido Coca R. The food manager. You feel special. The ocean is beautiful and a lot of fish just in front of the hotel. When you like to walk like us it's a paradise. I recommand this place at 110%.

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Helpful?
7Thank lyne d
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Please allow us to reassure that we are extremely proud to know that you had a fantastic time with us. It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to read that you recommend our Resort 110%. Thank you for your comments and looking forward...

Merrickville, Canada
Reviewed 20 May 2013

My expectations of this hotel were high due to the Bahai reputations. Upon arrival I was disappointed, but as the week went along something happened....it turns out to be a special little spot not only for the magnificent beach that you can walk forever, but because of the special people who work there and are doing everything they can to...

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Helpful?
2Thank monica n
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We are glad to find out that despite your discomfort upon arrival, the things turned to be better during your holidays, thanks to an arduous work and the commitment of each member of our staff. We are very...

Reviewed 20 May 2013 via mobile

Stayed at the El Portillo in May for a week. Fantastic hotel. Love the beach, food, friendly staff and cleanliness. The only issue I had was connecting with the hotel wifi. They should include a step by step guide notice with your package on how to connect with the free wifi. And also mosquitoes in the washrooms. Since the windows...

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Helpful?
1Thank Golagirl72
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Please allow us to reassure that we are extremely proud to know that you had a fantastic time with us. It is a pleasure for all of us to hear that we were able to fulfill your expectations. We appreciate so much your observation about WIFI free information, I will forward your comments to the Hotel Management in...

Calgary, Canada
Reviewed 20 May 2013

Me and my wife had our first time in DR and we have chosed El Portillo to spend a week vacation (because of representative recommendation) and also for the very first time to celebrate my birthday (May 07) in this resort. We have no idea what they have in store there and since it is our very first time to...

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Helpful?
1Thank ALF5768
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for choosing us to spend your holidays. We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to continuously improve our service and...

Spring Valley, New York
Reviewed 19 May 2013

The beach was beautiful! The hotel staff were very friendly, but there were way too many sales people walking around that were trying to push vacation plans, excusions, spa deals, and locals on the beach trying to sell things. The rooms were comfortable and clean. The only bad part about the rooms are the walls are so thin you hear...

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Helpful?
1Thank PearlPitt
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are pleased to read that you enjoyed the beach, the food, and rooms. We sincerely appreciate all feedback. We would like to thank you for sharing your suggestions with others. Best regards, Kisha Rodríguez Then Jefe Calidad & Customer Service Grand Bahía Príncipe El Portillo

Reviewed 19 May 2013

Just got back from a week at this fantastic hotel.just couldn't believe how beautiful this place was,just blew us away.just long empty beaches with are edged with counut palms.i could write a book about it,loved sitting on the beach watching the sunsets each night,eating outside under the stars.staff just awesome,deserve a huge pat on the back,credit to the hotel.had to...

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Helpful?
4Thank Jas8569
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our staff effort to do everything to make your stay a dream reality. We are glad that you have...

Orlando, FL
Reviewed 18 May 2013

My husband and I with another couple just returned from Grand Bahia Principe El Portillo on May 11, 2013. It was a wonderful, amazing, and relaxing stay. The people at the hotel were so humble, pleasant and caring (Valentin, Daniel, and the dining room staff and cooks to mention a few) were always ready to please. The ONLY thing I...

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Helpful?
5Thank sabri2159
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all I would like to thank you for writing this nice comment regarding your recent stay at Grand Bahía Príncipe El Portillo. We work every day to satisfy our guest needs and we are really happy to see that you have enjoyed our food, rooms, grounds and the beach. We appreciate so much your observation about...

apex
Reviewed 16 May 2013

Resort As Expected... The Dominican Republic is a magical country for me. My husband and I have spent many relaxing and exciting days and nights (total 65) while in Punta Cana, La Romana, and Puerto Plata. Desiring to experience more of the DR culture, beaches, and landscape, we decided on the Las Terrenas area, and the Grand Bahia Principe El...

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Helpful?
4Thank ApexTraveler
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

Adjuntas, Puerto Rico
Reviewed 16 May 2013

Stayed at this property in a standard room for three adults, they recommend a junior suite when there is more than two adults but this one worked well for us, the only thing that we noticed was that the air conditioning was cool but you need to leave the key inserted all the time including when leaving as the rooms...

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Helpful?
2Thank silarem
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

ear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $192 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
689 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 29 Nov 2016 | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 24 Nov 2016 | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 21 Nov 2016 | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 14 Nov 2016 | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 14 Nov 2016 | Read review
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