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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,447 Reviews from our TripAdvisor Community

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Showing 2,633: English reviews
London, United Kingdom
Reviewed 7 August 2013

My husband and I are in our fifties and fairly seasoned travellers. I have read some of the other reviews and wondered whether we had been staying at the same hotel. For our part we were very well looked after from start to finish. Obviously if people had been overbooked then that is not a great experience and if requests...

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Helpful?
15Thank Julie J
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

Mississauga, Canada
Reviewed 7 August 2013

Loved the place: great food, outstanding staff, beautiful beach. The only hiccups: the pillows are tiny and uncomfortable, not a match for a hotel in this range of price, the air conditioning in public areas is almost non-existent making a stop at the main bar torture; and finally, the barbecued meats at the buffet are not made to order, so...

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Helpful?
2Thank msr79
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

London, Ontario, Canada
Reviewed 6 August 2013

This will be short and sweet. We loved the place, the weather and the people. My suggestions for the hotel? I wish they would have supplied face cloths in the room as well as milk/cream for the coffee pot. We could not drink the coffee as the creamer packet they give you is tasteless and you need 4 or more...

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Helpful?
1Thank Christine M
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family. Thank you for your review about the hotel. Your experience is specially valuable for us, as you can give us feed back along the time. Enjoy an all-inclusive...

Toronto
Reviewed 6 August 2013

My husband and I are in our late fifties and love to relax, socialize and have fun while on vacation. We decided to try something different and read that Samana was beautiful and lush...and it was. There were really only 3 resorts advertised as packages and all were Bahia owned. The reviews for El Portillo were very good, so we...

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Helpful?
6Thank TorontoLisaLee
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you very much for taking the time to write us such a detailed review about the Grand Bahia Principe El Portillo. It will certainly help us to find the satisfaction and fulfillment of our hotel standards. We are very concerned to read about your disappointing experience and we are sorry to hear that we could not fulfill...

Yonkers, New York
Reviewed 6 August 2013

This place was beautiful and the hotel chain is 5 star. I have been to their Jamaica property and their rivera maya property. Great experiences.... however, this one in Dominican Republic was HORRIBLE! we made our reservation thru a travel agency that does business with them very often called Gray's Tours, SRL. We had two rooms with two different check...

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Helpful?
12Thank Yeselis M
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We appreciate the observations concerning the staff. We are sorry that we were not able to impress you with our services. We are inform about your issues to our general manager. We will take actions in order to...

Toronto, Canada
Reviewed 5 August 2013

We've stayed at other GBP resorts and this one is much smaller and more intimate. We loved the fact that all of the amenities were accessible within minutes - no need for trams, as in other resorts. Kudos to our Air Canada Vacations rep, Karen, who assisted us in moving rooms, since we were first assigned to a standard room,...

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4Thank Bebbie2013
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking your time and write this comment about our hotel! We really appreciate your nice comments regarding our hotel, rooms and services and even more the ones regarding our staff! Gabino will be so happy to hear the nice words that you have for him! Bahia Principe Hotels & Resorts for your summer holidays in...

Chippenham, United Kingdom
Reviewed 5 August 2013

We had a fantastic 2 week stay and would recommend this hotel, we read all the trip advisor reviews, however the holiday surpassed all our expectations. We saw no mosquito's however had a few bites from sand fly's. the sea bar ran by Eusebio was great fun, we spent many a happy hour sitting in the sea drinking cocktails &...

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Helpful?
2Thank Mary L
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality...

Mississauga, Canada
Reviewed 4 August 2013

This resort is relatively small in comparison to other resorts where a golf cart is needed to get to the beach or the buffet. This added to it's charm as we easily walked from our rooms in building number 11 and enjoyed to lush garden scenery. There were a few issues with the room that needed attending, but those issues...

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Helpful?
2Thank musicmiss
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, we would like to thank you very much for taking your time and giving us this detailed comment about your stay in Bahia Principe. We are glad to listen that you enjoy your time with us. I will transmit your opinion to our staff encouraging them to follow that behavior. Bahia Principe Hotels & Resorts,...

Hamilton, Canada
Reviewed 4 August 2013

Third time traveling to Samana in Dominican Republic. This time traveled with family July 20-27, 2013. Prior to this hotel, stayed twice at Grand Bahia Principe Cayocoa but since the hotel is now all adults, and my daughter was with me, we decided to try El Portillo. I must say i was disappointed with the difference between the two Grand...

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Helpful?
1Thank nurb81
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality. We are sorry that we were not able to impress you with our services. Please let this not be a motive to not stay with us...

London, United Kingdom
Reviewed 3 August 2013

This is an excellent world class 5 star beach resort hotel Last month we went to an amazing 5 star hotel in Cuba but this was even better The layout of the hotel is excellent with all accommodation in 2 or 3 storey villas which all have a short walk ( few mins ) to the massive beach area The...

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Helpful?
9Thank robert f
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. We really hope to consider coming back to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $192 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
739 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed the quiet 3rd floor. But do be aware there are no elevators -- so if mobility is an issue you should stick to the main level.”
 of 5 bubbles susan658, 16 Jan 2017 | Read review
“Noise is from doors slamming so location not a factor other than rooms close to main pool may be noisier.”
 of 5 bubbles clike, 12 Jan 2017 | Read review
“3rd floor in the rainy season”
 of 5 bubbles Jubeyjubey, 10 Jan 2017 | Read review
“room 7201 was a great location. corner room (junior suite). not much of a view but we were not spending much time there.”
 of 5 bubbles fabiej, 9 Jan 2017 | Read review
“avoid rooms closest to beach (noisier and not far walk to get to beach otherwise)”
 of 5 bubbles HartFB, 8 Jan 2017 | Read review
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