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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,656 Reviews from our TripAdvisor Community

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Showing 2,736: English reviews
London, Canada
Reviewed 23 October 2013

I loved every minute of being at this resort. I truly enjoyed the atmosphere, beach, and people at this resort. Front desk - I was impressed by level of professionalisam and generous nature of front desk staff (Yancarlos, Sandi, Delvez, Carlos (manager) and Pedro. Carlos made sure that my laundry is free because I was pestered by one sales man....

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Helpful?
7Thank Mejra2013
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you very much for sharing your comments on our Tripadvisor community regarding your experience in our hotel. In Grand Bahía Príncipe el Portillo, we put a greatest interest on our client’s opinions. Please let me inform you that we are extremely proud and happy for having left a pleasant memory. We especially appreciated your sincere comments about...

St. Catharines, Canada
Reviewed 23 October 2013

I will start out saying that this was our 6th all inclusive resort vacation in the past 4 1/2 years and definitely the best. We were loyal fans of Punta Cana, but after experiencing the pristine conditions of the resort and beach, Samana has won our hearts over. My finance and I were very impressed at everything. Where do I...

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7Thank WENDEN_11
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our services as well as it will be really helpful for other guests that would like to spend their holidays with us, and we really thank you for it. It is a...

Brantford, Ontario, Canada
Reviewed 21 October 2013

This was the first time my husband and I had ever been on an all inclusive Caribbean vacation so we didn't know what to expect. The staff at this resort were very welcoming, and even though we arrived early in the afternoon our suite was ready and waiting for us. The beach at this resort is beautiful! We didn't have...

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3Thank Staci K
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our staff, grounds, food and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to...

Boston, Massachusetts
Reviewed 19 October 2013

Well my wife and I just revisited the Grand Bahia Principe in Las Terrenas Dr, and found one more time the staff to be great people. I want to personally thank Ana one of the supervisor in the Main dining room, also Jose, Miguel. Josephine in the bar section. I don't remember everyone name but all of them were great...

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1Thank Francesco I
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo. We are really glad that you have enjoyed your stay with us, specially our staff services. We work every day to satisfy our guest needs and to make their stay a memorable holiday and we...

Toronto, Canada
Reviewed 18 October 2013

First time in the Dominican Republic, first time at a Grand Bahia Principe property. My boyfriend and I usually choose adults-only, all-inclusive resorts for our vacations, but because we heard that this particular resort had a beautiful beach we chose to come here. We were not disappointed! We stayed in room 17106 (close to main lobby) from Oct 6-13. The...

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3Thank MaddyB70
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We are very proud of receiving your comments, especially after knowing that we have been able to achieve our main objective with you, which is our guests´ entire satisfaction. We are glad to share your comments with the rest of our...

London, Ontario, Canada
Reviewed 16 October 2013

This was my first time in Grand Bahia Principe El Portillo. I could not have chosen a better resort. The beaches are super clean, there is always someone cleaning and keeping us entertained with dance lessons, water aerobics, bingo or morning yoga. Customer Service was unbelievable and top notch. We had A la carte at three restaurants but the one...

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7Thank Selma S
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo We are really glad that you have enjoyed your stay with us, specially our facilities & services because of the friendliness of our staff members. Please be assured that it is an honour and a...

angelram
Reviewed 16 October 2013

I will start by saying this.... Carlos Rosario saved our trip. He truly understands the importance of customer service. I would give the hotel 3.3 stars, but since Carlos truly went above and beyond, I give the hotel 4 stars. We were on the last leg of a 10 day trip and had been looking forward to visiting Las Terrenas...

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4Thank angelram
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our team. We sincerely appreciated your comments about the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the total satisfaction of our guests....

Gutenberg
Reviewed 16 October 2013

I traveled here July 2012. The best vacations ever. The service in this hotel is top notch. The grounds are exceptional. The food in the buffet is great. Leaves a lot to be desired of specialty restaurants. Very family friendly and and oriented. The only advise I would give, if you are the adventurous type fly into Santo Domingo and...

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1Thank j m
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our services as well as it will be really helpful for other guests that would like to spend their holidays with us, and we really thank you for it. It is a...

Ontario, Canada
Reviewed 15 October 2013

The resort is beautiful with beautifully kept grounds. It is a great place for couples, families and seniors. It is not a party resort.. and we liked that. It is smaller, so if you have mobility problems, this one should be alright for you. They will also take you, wherever you need to go, in a little cart. Our room...

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Helpful?
6Thank ChelRyan
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We are very sorry that we were not able to impress you with some of our services. We have informed about your issues to our general manager. We will take actions in order to improve the areas indicated...

Salisbury, United Kingdom
Reviewed 11 October 2013

First time visit to The Dominican and a Bahia hotel. We travelled during the period 19th September – 3rd October. For the price we paid it was excellent value for money. I do believe that if you visit this hotel you need to take into consideration the cost. My review and rating is based on the value for money and...

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10Thank fayerob_s
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Moreover, we are very sorry that we were not able to impress you with some of our services....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $179 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
823 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jr Suite Superior are farthest from lobby in blocks 28, 10,11, 12,”
 of 5 bubbles NovaScotiaSeaport, 23 Mar 2017 | Read review
“Building 14 was close to the lobby”
 of 5 bubbles 321johnsond, 22 Mar 2017 | Read review
“Nearest to the beach”
 of 5 bubbles Tel50, 21 Mar 2017 | Read review
“Maybe ask for room closer to main restaurant and pool if you dont want to walk a lot”
 of 5 bubbles Clyde16, 17 Mar 2017 | Read review
“Ask for a room closer to main areas.”
 of 5 bubbles RosieD84, 14 Mar 2017 | Read review
5 of 5