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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,734 Reviews from our TripAdvisor Community

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Showing 2,775: English reviews
Rouyn-Noranda, Canada
Reviewed 17 December 2013

Except the tiresome offer for a presentation of the hotel, the beach is incroyable, the staff is great, everyplace clean, good food, nice family resort. It miss washcloth in the bathroom. The Wi-Fi in the lobby is good, we did not make any excursion because we find the beach to good. Also we did not go to the pool. We...

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Helpful?
Thank Sylvain C
Customer Servic... B, Jefe Calidad y Customer Services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your...

Alliston, Canada
Reviewed 17 December 2013

Just arrived back from our 2 week stay at this beautiful resort. This was our first time to the DR and have to say that the country is beautiful, but this resort is amazing! I have been reading reviews on trip advisor about this resort for months to get a basic understanding of what to expect. I have to say,...

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11Thank 1Kym13
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. We really hope to consider coming back to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services....

Oshawa, Canada
Reviewed 17 December 2013

This was our second stay at El Portillo. Our first was so great we went back and will probably stay here again sometime. The beach was great, beautiful and great for walking through the waves, also lots of lounge chairs. It was a very relaxing stay. Our room was extra large with lots of space so you are not tripping...

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Helpful?
2Thank MaryEllen B
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Gran Bahía Príncipe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome...

NewYork
Reviewed 16 December 2013

8 days/7 nights stay, one person, Jr suite. Sale was $1,049/pp for two, including direct flight NY-Samana and transfers. I paid a bit more due to single room occupancy. Pros: Nice personnel; smiling, trying to help. Manicured landscape; due to extremely cheap labor, there are so many people working on the territory practically 12 hours/day. Sea: warm water, not so...

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5Thank nyadventure
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality. We are sorry that we were not able to impress you with our services. Please let this not be a motive to not stay with us...

San Jose, Costa Rica
Reviewed 15 December 2013

When we booked this all-inclusive hotel at the amazing price of $140 per night for both of us, I was expecting it to be just okay. Wow, did it exceed my expectations! The hotel had a feel of old Caribbean elegance and all the staff genuinely seemed to be concerned that we were happy there. The beach was gorgeous, filled...

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2Thank KathyinCostaRica
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, we would like to thank you very much for taking your time and giving us this detailed comment about your stay in Bahia Principe. We are glad to listen that you enjoy your time with us. I will transmit your opinion to our staff encouraging them to follow that behavior. We would be very happy...

Vaughan
Reviewed 14 December 2013

We went to IFA in Punta Cana last year and it was nice, but the Bahia exceeded IFA, especially with their staff! The food was delicious and plentiful. The hotel rooms and grounds were wonderful. Building 8 was in a perfect central location. Restaurants were very good. The veal at the gourmet restaurant was so delicious, I'm still thinking about...

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2Thank Rita D
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Staten Island, New York
Reviewed 10 December 2013

Very nice place. Rooms are very clean. Compare to other places where rooms are smelly. And food is delicious many choices to chose from. Didn't like the restaurant (sea food). Overall our stay was unforgettable.

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2Thank msr238
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Bahia Principe Hotels & Resorts for your summer holidays in Samana Kisha Rodríguez Then Grand Bahia Principe El Portillo

Prague, Czech Republic
Reviewed 9 December 2013

Overall Very clean, well kept resort with good food/drink, nice people and great beach. Please read bellow more details about rooms, beach, food-drink and other stuff, thanks for helpful votes :) Check-in/reception Check in was one of very few problems, there was some mess to assign us a room (pre-booked via travel agency). Furthermore, we had to wait strictly to...

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5Thank Skopik
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El...

Vancouver, Canada
Reviewed 9 December 2013

This was our first trip to Samana in the Dominican Republic, last two weeks of November 2013.(86-90 degrees every day)We usually go to Hawaii as we live on the Pacific, but I must say my eyes were opened wide with the natural beauty that exists in Samana.(extremely beautiful place)The resort is lush green with palm trees galore, if you want...

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3Thank Alex M
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

Reviewed 7 December 2013

This hotel really does have a lovely location. The beach is isolated and stunning. I would also say that the main pool has been thoughtfully and attractively located. The buffet food is OK. We have been to iberostar all-inclusive hotels before (in Jamaica and the D.R) and the food there was of a higher quality and more varied when it...

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2Thank TuckerFamily
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $172 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
863 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you can handle 3 flights of stairs a top floor room might be preferable so you dont hear heavy walkers above”
915edeld, 17 Apr 2017 | Read review
“I preferred the room from 1 to 10 for location.”
sk8pro, 15 Apr 2017 | Read review
“rooms in building 3,5,7,13,14,15”
Amiralouise, 4 Apr 2017 | Read review
“not first floor”
florianrad, 1 Apr 2017 | Read review
“Upper floors for more sun, view. Block 8 was perfectly located.”
csylvain, 31 Mar 2017 | Read review
5 of 5