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Grand Bahia Principe El Portillo

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5,351 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,580: English reviews
Las Terrenas
Reviewed 2 weeks ago

The Beach is beautiful The food was awsome... very good variety The staff was very fríendly Our concierge Miguel Eliassaint was very helpful and eager to please us The rooms are spacious and very clean

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Helpful?
2Thank Vittoria F
Epsom, United Kingdom
Reviewed 2 weeks ago

This hotel is fantastic the staff are wonderful. We had a week there 12th Nov till 19th and was truly fantastic. The weather was the worst I have experienced but that's not the hotel fault. The food was truly stunning everything fresh and beautifully cooked. The restaurant staff are so friendly and professional not something we expected. The pool entertainers...

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5Thank darrenandgillian
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

Toronto, Canada
Reviewed 2 weeks ago

Resort was a little on the small side. Good beaches and decent food. I found the layout to not be the best as I felt like the buildings were very scattered. Our room was disappointing. It smelled musty and the bathroom was pretty gross. Not what I expected from a Bahia hotel.

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Helpful?
1Thank AlexandraJoann
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome...

Reviewed 2 weeks ago via mobile

We really enjoyed this hotel. The kids club was ok - they could have done more activities with the kids and try and get more kids involved. The food was good! The staff were AMAZING!! We will go back every year

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Helpful?
2Thank Cathy P
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is to achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com. Greetings from El Portillo. Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in...

Montreal, Canada
Reviewed 2 weeks ago

Everything's perfect! Resort is more than beautiful, food is very good, staff are respectful and they entertain very well!! A++++ I suggest to every person who want to go to Dominican Republic, go there :-)

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Helpful?
4Thank girardnancy
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your memorable vacations. We are glad that you have enjoyed your visit...

Reviewed 2 weeks ago via mobile

This is a small cozy hotel with the best service I ever had. The staff decorated my daughter 's room for her birthday and they all came to congratulate her . The food is good, the beach is beautiful. But the thing I liked the most was the staff. They were always nice to us no matter their level. I...

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Helpful?
6Thank Elsa H
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all we would like to thank you for your nice comments about the Hotel and we hope that you have had a nice trip back home. We really appreciate your comments because we want to be better everyday and work to satisfy our guest needs and we are so happy, because we did it with you....

Hamilton, Canada
Reviewed 3 weeks ago

The resort was beautiful, the food was great and so was the beach. We bought the gold pkg. which gave us a premium room, It was very nice, very big, very clean. The other reasons to get golden didn't really mean much. The mini bar took 2 days and 3 phone calls to get stalked, we were supposed to get...

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3Thank Mary-Anne H
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

canada
Reviewed 3 weeks ago

We vacationed at the property from the 5th to 12th of Nov. 2016 and despite the rain we had great time .Staff and service great. Food and drinks great . Rooms clean. So many places to choose from bars buffet restorants disco show time and beach act. Thanks to the Manager at the reception for replacing our umbrella almost on...

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Helpful?
2Thank rossita
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

Reviewed 3 weeks ago via mobile

Fourth stay at this resort and I must say it gets better every time. It's like returning to our second home. Even though it rained for most of the two weeks of our stay, this place is still paradise. The food is great, the view on the beach is spectacular and there's never a dull moment with the animation team....

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Helpful?
2Thank Jessica T
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

Montreal, Quebec, Canada
Reviewed 4 weeks ago

It has been our 4th time we have been here on vacation. Staff is great Animation team is fabulous. Beach is paradise food is very good whether in a la carte restaurants or at buffet. Would recomend this resort to all you will not be disapointed

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Helpful?
3Thank Anna995
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $192 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 29 Nov 2016 | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 24 Nov 2016 | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 21 Nov 2016 | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 14 Nov 2016 | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 14 Nov 2016 | Read review
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